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And processreturns of stuff people don’t want! Follow evolving protocols as they relate to lossprevention. For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. Keep the stores tidy.
Common examples of ORC include when merchandise is stolen and returned for profit or sold through online auctions or in-person sales. For example, one delivery address can be the source of 20 online returns across 20 different names, email addresses and credit cards. Organized retail crime is a growing problem.
And there was certainly some reality to it: the Retail TouchPoints 2023 Store Operations Benchmark Survey of retailers themselves revealed that “reducing theft/shrink” was a top store-level workforce management challenge for 46% of respondents, second only to the 53% citing employee training and empowerment.
Retailers expect more than $761 billion in merchandise sold last year to be returned by consumers, according to a report released today by the National Retail Federation and Appriss Retail. The 2021 total rate of returns (16.6 percent during 2020, but online returns are in line with recent years at an average of 20.8
– Zebra Technologies Corporation has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.
W ITH THE WORLD adjusting to Covid a few years later as less of a threat and more a part of everyday life, retailers sought to return to business as usual. But backrooms filled up, investment money dried up, inflation cut into consumable income, workers sought to organize and lossprevention became a top-of-mind concern.
Over 300 innovators – from tech’s biggest players, fast-growth disruptors and future-forward start-ups – will showcase transformative solutions, spanning the full spectrum of tech to power every part of retailers’ operations.
Over 300 innovators – from tech’s biggest players, fast-growth disruptors and future-forward start-ups – will showcase transformative solutions, spanning the full spectrum of tech to power every part of retailers’ operations.
Blending physical and digital to get the basics right will be paramount: from visually appealing displays and signage, tidy shop floors, well-stocked shelves and accurate stock information, efficient queue management of sales, click and collect, returns and service points, to the availability of knowledgeable and empowered retail teams.
A retail fulfillment process that is known as BOPIS — Buy Online, Pickup In-Store. Adopting BOPIS can be challenging so we’ll explain how you can successfully merge your online and physical store operations. BORIS (Buy Online Return In-Store): Concentrates on reverse logistics. Payment, return, and exchange policies.
As an icebreaker, we said, ‘tell us about the best service experience you’ve ever had.'” “Of the 18 people, 16 said it was in a hotel. A survey from Salesforce found that 84% of customers believe that the experience provided by a company is as important as its products and services. Digital payments including facial recognition.
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