Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

OCTOBER 13, 2023

The stores will have rotating installations, including ticketed shows inspired by popular series, and restaurants featuring food from its unscripted shows. The streaming company also has explored wholesale partnerships, with Walmart expanding its in-store Netflix Hubs to 2,400 locations in October 2022.

Location 264

Location Planning Wholesale Consumer 264

Retail TouchPoints

JULY 24, 2024

These locations include board-certified physicians, nurse practitioners and medical assistants along with care coaches, social workers, behavioral health specialists and clinical pharmacists, all dedicated to treating the medical and social needs of seniors.

Location 276

Location Planning Store Operations ATS 276

Retail TouchPoints

OCTOBER 3, 2023

Discount Tire has purchased the retail tire and automotive maintenance operations of Dunn Tire , which provides parts and installations for brakes, lube and oil services, front-end repairs and state vehicle inspections at 25 locations in western and central New York and Pennsylvania. 30, 2023, were not disclosed.

Location 260

Location Wholesale Accessories Accounting 260

Retail TouchPoints

MARCH 16, 2023

BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking. The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We

Wholesale 279

Wholesale Location ATS Inventory Management 279

Retail TouchPoints

DECEMBER 9, 2024

plans to open approximately 100 new stores in 2025 as it moves toward its eventual goal of operating 3,200 locations 200 more stores than its previous target as part of its Life Out Here 2030 strategic vision. Tractor Supply Co.

Location 269

Location Store Layout Planning Marketing 269

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Location 246

Location Specialty Retailers Promotions Planning 246

Retail TouchPoints

DECEMBER 2, 2022

Dollar General is continuing its rapid expansion into fiscal 2023 with plans for 1,050 new stores, following a successful Q3 2022 when sales rose 11.1% increase in same-store sales driven by larger basket sizes and a small increase in traffic. “We The quarter, which ended Oct. 28, also saw a 6.8%

Planning 312

Planning Location Consumer Store Operations 312

Retail TouchPoints

SEPTEMBER 11, 2023

Toys ‘R’ Us Canada is in the process of opening 10 new locations across the country in time for the 2023 holiday season, including two standalone Babies ‘R’ Us stores in Edmonton, Alberta. Seven of the stores already have opened, with the remainder scheduled to debut in October.

Location 263

Location Marketing Consumer Shopping 263

Retail TouchPoints

DECEMBER 13, 2024

The apparel and accessories retailer has signed five new leases for stores throughout the Southern and Midwest U.S., The retailer plans to open stores in: Castleton Square Mall in Indianapolis, Ind.; Primark plans to put even more time and money into its U.S. expansion in 2025. after already investing more than $90 million in 2024.

Planning 221

Planning Location Accessories Apparel 221

Retail TouchPoints

NOVEMBER 27, 2024

UK-based JD Sports has acquired Groupe Courir , a 323 -store sneaker retailer with locations in France, Spain, Belgium, the Netherlands, Portugal and Luxembourg. The deal, first announced in May 2023, will require Courir to sell 15 stores in France and all six stores in Portugal to Snipes. The €520 million ( $548.1

Store Operations 289

Store Operations Fashion Location 289

Retail TouchPoints

NOVEMBER 29, 2023

When addressing concerns relating to homelessness, it’s generally considered critical that those engaging in these discussions take an approach rooted in empathy and understanding.

Location 264

Location Accounting Shopping Marketing 264

Retail TouchPoints

MAY 29, 2024

Additionally, Ollie’s Bargain Outlet Holdings will purchase 11 of 99 Cents Only’s stores. The Dollar Tree acquisition includes stores located across Arizona, California, Nevada and Texas, and also includes the North American IP of 99 Cents Only stores as well as select on-site furniture, fixtures and equipment.

Store Operations 263

Store Operations Location Marketing ATS 263

Retail TouchPoints

NOVEMBER 15, 2024

compared to the same period the previous year, Advance Auto Parts (AAP) will close 523 corporate stores, exit 204 independent locations and shutter four distribution centers. 5, 2024, the auto parts retailer operated a total of 4,781 stores and serviced 1,125 independently operated Carquest stores.

Location 147

Location Wholesale Planning Marketing 147

Inside Retail

APRIL 25, 2024

Clothing and homewares retailer Urban Rampage has been ordered by the Australian Securities & Investments Commission (Asic) to stop offering Centrepay credit arrangements at its stores. However, Urban Rampage has vowed to fight the ban, describing Asic’s decision as “racist and paternalistic”.

Payment Services 297

Payment Services Target Market Store Operations Location 297

Retail TouchPoints

SEPTEMBER 27, 2023

Target will close nine stores in four cities on Oct. Target noted that it has made multiple efforts to secure these location, including adding more security team members, using third-party guard services and implementing theft-deterrent tools across its business. leaving 15 stores in this market.

Sporting Goods 264

Sporting Goods Store Operations Location Accounting 264

Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times.

Checkout 259

Checkout Payment Services Store Operations Customer Experience 259

Retail TouchPoints

SEPTEMBER 28, 2023

100 New Wawa Stores Over 10 Years Walsh added that while Wawa is always laser-focused on creating a welcoming experience for visitors, the company “will always continue to evolve and enhance our interior and exterior design to create better experiences for our customers and associates.”

Planning 278

Planning Store Operations Location ATS 278

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 259

Loss Prevention Visual Merchandising Store Operations Fulfillment 259

Retail TouchPoints

NOVEMBER 7, 2024

We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement. locations in August 2024.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy.

Customer Experience 311

Customer Experience Location Apparel Shopping 311

Retail TouchPoints

MAY 6, 2024

Through IoT, these managers can seamlessly maintain safer, more service-friendly, energy- and cost-efficient environments by accessing data from the cloud and gaining remote, real-time visibility into their equipment across multiple locations. The platform is connected with over 50,000 pieces of equipment across 15,000+ locations.

Store Operations 286

Store Operations Management Location Customer Experience 286

Retail TouchPoints

JUNE 20, 2024

Target plans to roll out a new gen AI-powered chatbot designed to aide store associates in nearly all of its 2,000 stores following a six -month pilot at 400 locations.

Store Operations 264

Store Operations Planning Location Customer Experience 264

Retail TouchPoints

DECEMBER 13, 2023

Retailers have gotten better about thinking about simple things like power accessibility or creating WiFi shadows around fixtures and things like that, but there are still far too many unintended consequences that come out of store design because they did not think through tech requirements up front.

Loss Prevention 323

Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. Is there a need for a brand like ours?

Shopping 284

Shopping ATS Visual Merchandising Location 284

Retail TouchPoints

MARCH 1, 2023

For example, when Kohl’s first piloted the launch of Amazon return kiosks in 2017, it saw new customers increase 9% at test locations compared to 1% increases at other stores. That partnership has since been expanded chainwide.

Returns 278

Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

Payment Services 264

Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

DECEMBER 12, 2024

Suppliers can use this data to view 3D planograms that optimize store visits from their sales teams by sending associates to locations that need the most help. The Augmodo analytics platform for retail executives and brand partners, SpatialView, is designed to provide real-time visibility into shelf conditions.

Promotions 269

Promotions Planning Location Management 269

Retail TouchPoints

DECEMBER 10, 2024

Apple plans to launch an online store in the Kingdom of Saudi Arabia in summer 2025, providing consumers in the country with service and support directly from Apple in Arabic. And beginning in 2026, the tech retailer plans to open several flagship physical locations, including one in Diriyah, a UNESCO World Heritage site.

Planning 275

Planning Location Consumer Store Operations 275

Retail TouchPoints

DECEMBER 5, 2024

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 15, 2024

Dick’s plans to open a total of 16 50K stores in 2024, consisting of 12 relocations or remodels and four new stores. Dick’s also will open eight new House of Sport locations in 2024, consisting of seven relocations/conversions and one new store at Boston’s Prudential Center. In terms of capital, it will take about $11.5

Sporting Goods 290

Sporting Goods Returns Location Planning 290

Retail TouchPoints

JULY 30, 2024

Saks Fifth Avenue is switching its downtown San Francisco location to an appointment-only format beginning Aug. 28 in what is believed to be a first for a department store. The same circumstances already have prompted the closure of nearly 40 other retailers’ stores, including Macy’s , Anthropologie and Nordstrom.

Department Stores 278

Department Stores Location Shopping Consumer 278

Retail TouchPoints

SEPTEMBER 3, 2024

Academy Sports + Outdoors has revealed the locations of the nine new stores it plans to open this fall, bringing it closer to the goal the retailer set in March : to open up to 17 new stores during its FY 2024, which began in February 2024. Academy already has opened three locations since the beginning of its fiscal year.

Planning 276

Planning Outdoor Apparel Location 276

Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience 277

Customer Experience Kiosk Shrinkage Shipping 277

Retail TouchPoints

MARCH 29, 2024

BJ’s Wholesale Club will open five warehouse club stores in Tennessee, South Carolina, Florida and Indiana. These will be the first of 12 new locations planned for BJ’s 2024 fiscal year, which will end in February 2025; the retailer also plans to open 15 gas stations during this period. its second store in the Hoosier State.

Wholesale 278

Wholesale Planning Location Marketing 278

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. All of the locations to be acquired by Alimentation are company-operated, most of the real estate is company-owned and the deal also includes surplus property and a logistics fleet.

Management 296

Management Location Planning Store Operations 296

Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. In the locations where we operate, it could cost $30,000 and involve two different trips on a helicopter.

Kiosk 277

Kiosk ATS Supermarket Location 277