Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. The third pillar of the new strategy will be simplifying and modernizing end-to-end operations.

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Location Department Stores Fulfillment Planning 244

Retail TouchPoints

MARCH 5, 2024

The Body Shop Canada has filed a Notice of Intention (NOI) to file for protection under the country’s Bankruptcy and Insolvency Act, following a similar filing by the retailer’s UK arm last month. Additionally, The Body Shop US Limited has “ceased operations” as of March 1, 2024, according to a press release.

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Shopping Planning Location Store Operations 269

Retail TouchPoints

DECEMBER 3, 2024

And while the retailer has embraced ecommerce, its focus hasn’t wavered from providing an experiential, discovery-oriented in-person shopping experience for a wide range of product categories including apparel, décor, beauty and gifts. We look at ourselves as the antithesis of online shopping. Is there a need for a brand like ours?

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Shopping ATS Visual Merchandising Location 227

Retail TouchPoints

JANUARY 26, 2022

Amazon is bringing its Amazon Go convenience store format to the suburbs with the launch of a location in Mill Creek, Wash. The retailer also is planning an Amazon Go location in the Los Angeles metro area. in the coming months, according to Business Insider , MarketWatch and other media outlets.

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Location Store Layout Checkout Planning 237

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

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Location Specialty Retailers Promotions Planning 216

Retail TouchPoints

DECEMBER 14, 2020

I would say that the forecasting for what was going to be needed has changed, based on the impact of the pandemic and human behavior on shopping,” said Alan Boehme, CTO at H&M Group during the webinar. “ Production is No Longer a Challenge, but Logistics Remain Strained. This same interplay of data will be vital to fulfillment.

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Shopping Merchant Services Fulfillment Returns 291

Retail TouchPoints

DECEMBER 20, 2021

Maternity retailer A Pea in the Pod has returned to brick-and-mortar with stores in Chicago and New York City. The two shops will carry an assortment of maternity and nursing apparel from leggings to bras, with associates on hand to provide complimentary bra fittings, style advice and other assistance.

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Retail TouchPoints

SEPTEMBER 11, 2023

Kohl’s will add 45 new 750-square-foot Sephora shop-in-shops in stores across 29 states in the next few months, bringing the total to 910 Kohl’s stores by the end of 2023.

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Retail TouchPoints

JULY 25, 2024

WHP Global has licensed Toys ‘R’ Us shops for two Navy Exchange Service Command ( NEXCOM ) stores, with plans for additional locations in 2025. The shop-in-shops will launch this fall at NEX Oceana in Virginia Beach, Va., followed by the NEX in Jacksonville, Fla. “To

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Shopping ATS Location Planning 237

Retail TouchPoints

JULY 16, 2024

Stop & Shop will shutter 32 supermarkets in Connecticut, Massachusetts, New York, New Jersey and Rhode Island by Nov. The retailer, a division of Ahold Delhaize , will still operate more than 350 stores in this region following the closures, and associates at the affected stores will be offered alternate positions with the company. “As

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Shopping Supermarket Promotions Location 214

Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

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Shopping Promotions Kiosk Location 258

Retail TouchPoints

JULY 17, 2023

However, running even one store adds a complicated layer to overall operations, from staffing to stocking, which is why specialty apparel company Collars & Co. looked for a partner when it opened its first physical location in May. We’ve always wanted to test out a retail location. Who is shopping?

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Location Visual Merchandising Store Operations Wholesale 174

Retail TouchPoints

AUGUST 19, 2021

Toys ‘R’ Us will make its latest attempted return to brick-and-mortar with 400 store-in-store shops at Macy’s locations and online at macys.com/toysrus, slated to roll out in 2022. This isn’t the first store-in-a-store concept for Toys ‘R’ Us: the brand opened pop-ups at Kroger locations during the 2018 holiday season.

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Returns Shopping Location Marketing 261

Retail TouchPoints

MAY 8, 2023

Christmas Tree Shops , which filed for Chapter 11 bankruptcy on May 5, reportedly plans to emerge from the process with most stores open, according to The Wall Street Journal. The retailer, which currently operates 82 stores, is aiming to close 10 underperforming stores during bankruptcy before emerging from Chapter 11 in August 2023.

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Shopping Planning Location Store Operations 223

Retail TouchPoints

JANUARY 12, 2021

This unprecedented retail apocalypse has also required physical retailers to rethink and prepare for a post-COVID era where in-store shopping will never be the same. In China, where businesses have reopened, stores have grappled with the same challenges: sales declines, ineffective engagement and new contactless demand.

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Shopping Merchant Services Advertising Customer Experience 238

Retail TouchPoints

SEPTEMBER 11, 2023

Toys ‘R’ Us Canada is in the process of opening 10 new locations across the country in time for the 2023 holiday season, including two standalone Babies ‘R’ Us stores in Edmonton, Alberta. Seven of the stores already have opened, with the remainder scheduled to debut in October.

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Location Marketing Consumer Shopping 217

Retail TouchPoints

APRIL 20, 2022

Some examples of these experiences include “pop-up” locations that consist of the showroom along with theaters, galleries, teahouses, cafés and even fully operational restaurants. The NIO House at West Lake waterfront in Hangzhou, China has even won an award for its overall design.

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Shopping Consumer Location Planning 274

Retail TouchPoints

DECEMBER 13, 2024

In addition to the five new leases, Primark recently announced plans to open its first New York City flagship store at the new Penn District in Herald Square and opened two new stores one at Queens Center in Elmhurst, NY and one at La Plaza in McAllen, Texas just in time for the holiday shopping season. this past February.

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Planning Location Accessories Apparel 218

Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

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Shopping Checkout Payment Services Kiosk 231

Retail TouchPoints

NOVEMBER 29, 2023

For example, when people are seen loitering on business property, homeless or otherwise, it tends to drive prospective customers away from the area to do their shopping elsewhere.

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Location Accounting Shopping Marketing 246

Retail TouchPoints

MARCH 11, 2021

The pandemic has weighed heavily on brick-and-mortar retail in general and shopping centers in particular, but the industry is now emerging into a new world with new opportunities. While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation.

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Shopping Outdoor Fulfillment Returns 238

Retail TouchPoints

DECEMBER 22, 2023

Engaging with shoppers in real time as they leisurely walk through your store is essential for creating lasting connections that go beyond checkout — and keep them coming back for more. When an item is out of stock, for example, endless aisles let in-store shoppers use online channels to order those items to be shipped to them directly.

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Shopping Checkout Consumer Visual Merchandising 268

Retail TouchPoints

NOVEMBER 14, 2023

The integrations are slated to begin online and in select locations this year, with a more expansive rollout planned for 2024. After it closed its last brick-and-mortar retail store in 2009, Circuit City launched a comeback in 2018 with an experiential ecommerce site.

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Planning Shopping Location Consumer 225

Retail TouchPoints

MARCH 23, 2022

Demonstrating a high level of confidence in its “off-price and on-trend” Backstage concept, Macy’s will add 37 of the shop-in-shops across the country this spring. Backstage shoppers can earn and redeem Star Rewards loyalty points and use their Macy’s credit card at all locations.

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Shopping Payment Services Apparel Fashion 189

Retail TouchPoints

MAY 30, 2023

Genesco expects to close more than 100 Journeys stores in fiscal 2024, more than its prior expectation of closing 60 stores, after the shoe retailer posted extremely poor results for Q1 2024, which ended April 29, 2023. The company is looking to pivot Journeys to an off-mall strategy, with 13 locations out of a planned 25 already open.

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Location Markdowns Accounting Promotions 171

Retail TouchPoints

MAY 12, 2021

To gather insights as part of the Post Occupancy Evaluation process, T&C and the Building Performance team at Cushing Terrell developed and distributed a survey to T&C’s customer base across their six store locations. Many noted that their positive perception of T&C’s COVID-19 response has increased their loyalty.

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Shopping Checkout Location Planning 205

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. But supermarkets can no longer rely on simply providing a top-notch store experience for success.

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Supermarket Shopping Consumer Merchant Services 218

Retail TouchPoints

OCTOBER 18, 2022

Customers aren’t analyzing their behaviors within retail locations, but every retailer should be, and they should be learning from it every step along the way. Rethinking how they move and flow will improve all qualities of a store experience without intruding on anyone’s privacy. What are they shopping for in each department?

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Customer Experience Location Apparel Shopping 270

Retail TouchPoints

NOVEMBER 7, 2024

Three more supermarket chains will connect their electronic shelf label (ESL) hardware to the Carrot Tags pick-to-light functionality from Instacart , making it easier for Instacart pickers — and eventually for consumers themselves — to find the products on their shopping list. locations in August 2024.

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Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. In the locations where we operate, it could cost $30,000 and involve two different trips on a helicopter.

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Kiosk ATS Supermarket Location 277

Retail Focus

FEBRUARY 21, 2024

If you walk up and down the aisles of supermarkets, clothes shops or even furniture stores, you will notice that more brands are shouting about their commitment to protecting the environment, be it via packaging or marketing messages. The post Sustainable shopping: what options are available to retailers?

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Shopping Visual Merchandising Returns Supermarket 162

Retail Focus

JULY 16, 2021

The National Basketball Association (NBA) and Fanatics, today announced the opening of the first NBA Store in the UK, located at 14-16 Foubert’s Place in London’s well-known pedestrian shopping area Carnaby, Soho. We also look forward to opening additional international locations.”. in New York City.

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Sporting Goods Apparel Store Operations Location 264

Retail TouchPoints

MARCH 22, 2021

Wundermart customers will be able to enter a location, make a purchase and exit without ever needing to scan individual items, while the store will collect the data needed to make the experience — and even the store’s operations — truly autonomous. “The shops will come to the consumers,” said de Kleine.

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Payment Services Checkout ATS Kiosk 296

Retail TouchPoints

MARCH 1, 2021

German grocery chain tegut… has piloted a fully automated mini-supermarket concept in Fulda, Germany, with plans to open another three locations in 2021 and, eventually, hundreds of the digital self-service stores across the country. The ground at the location does not have to be sealed for the wooden structure.

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Supermarket Checkout Location Shopping 322

Retail TouchPoints

MARCH 18, 2024

Store managers will have the flexibility to open more staffed lanes and set self-checkout hours that are appropriate for their locations, although Express Self-Checkout will be available during the store’s busiest shopping times.

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Checkout Payment Services Store Operations Customer Experience 198

Retail TouchPoints

JULY 30, 2024

Saks Fifth Avenue is switching its downtown San Francisco location to an appointment-only format beginning Aug. 28 in what is believed to be a first for a department store. The same circumstances already have prompted the closure of nearly 40 other retailers’ stores, including Macy’s , Anthropologie and Nordstrom.

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Department Stores Location Shopping Consumer 250

Retail TouchPoints

FEBRUARY 3, 2023

Continuing its efforts to gain a greater share of promgoers’ purchases, David’s Bridal has opened “House of Prom” pop-up shops in five select markets across the country. The pop-up shops, open through April 2023, are located in Glendale, Ariz., The pop-up shops, open through April 2023, are located in Glendale, Ariz.,

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Location Shopping Planning Marketing 279