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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Features like booking an in-store pickup online or returning online purchases in person are now viewed less as perks and more as baseline expectations.

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Cisco Recognized with the 2021 Gartner Peer Insights Customer’ Choice Distinction for Indoor Location Services

Cisco Retail

We are excited to announce that Cisco was recognized with the 2021 Gartner Peer Insights Customers’ Choice distinction for Indoor Location Services. Cisco DNA Spaces is one of the most widely deployed and scalable indoor location services platforms today and maintains a strong 4.5 This helps you make your workplace: Safe.

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. store hours, locations, policies, available inventory or where’s my order?) Depending on where agent labor is, costs can vary widely. versus asking an open-ended question.

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Saving the Environment by Using AI

Independent Retailer

Hassle free returns. Larger and increased number of fulfillment centers: Next day shipping and easy returns requires an increase in number and in overall size of fulfillment centers — increasing environmental footprints. Some of these include. Next day shipping. Seamless omnichannel experiences. Multiple fulfillment options.

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Saving the Environment by Using AI

Independent Retailer

Hassle free returns. Larger and increased number of fulfillment centers: Next day shipping and easy returns requires an increase in number and in overall size of fulfillment centers — increasing environmental footprints. Some of these include. Next day shipping. Seamless omnichannel experiences. Multiple fulfillment options.

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8 Cryptocurrency Scams to Avoid

Small Biz Trends

Madoff perpetuated what’s known as a Ponzi scheme, a fraudulent investment operation where the operator generates returns for older investors through revenue paid by new investors. Cryptocurrency schemes of this nature often promise high or guaranteed returns for cryptocurrency investors. What is a warning sign for one?

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Navigating Optical POS Software for Retail: How to Choose, Benefits, and Essential Features

RETAIL MANAGEMENT SOFTWARE

Scalability and Competitive Edge: Efficient software solutions for optical stores support seamless growth by scaling to handle larger inventories, higher sales volumes, and multiple locations. Returns and Refunds: Process returns and issue refunds with ease, with the ability to track reasons for returns.