Retail TouchPoints

OCTOBER 31, 2024

As Google shares, that might look like a notification from your favorite coffee shop on their new daily special or an update if your assigned seat on your boarding pass changes. By pairing the pass with location, retailers can remind the customer to use the day’s offer when they are near a store.

Marketing 297

Marketing Customer Experience Consumer Point of Sale 297

Retail TouchPoints

JANUARY 31, 2025

Results from Retail TouchPoints 2024 Store Design & Experience Survey prove just how top-of-mind in-store retail media is: 44% of respondents noted that their top challenge was determining how best to bring new digital media and technology elements into their locations.

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Marketing 299

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. I cant wait for our students to experience this fantastic one-stop-shop addition to our campus when we open in the spring of 2025.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service. Excellent brand ambassadors are like traffic magnets.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 These time-saving and convenient offerings make it easier than ever for shoppers to take an a la carte approach to their food shopping. By making customers lives easier, grocers can make shopping feel like less of a chore.

Grocer 251

Grocer Checkout Customer Experience Promotions 251

Inside Retail

FEBRUARY 24, 2022

When it comes to marketing and sales, digital may be the trend but we still work, live and shop in a three-dimensional, physical world. Whether you realise it or not, you’ve probably been influenced by point of sale displays. Next, you need to think about the location of the display.

Point of Sale 130

Point of Sale Location Checkout Shopping 130

Retail TouchPoints

JULY 7, 2022

Destination retailer Event Network — which operates gift shops for aquariums, zoos, museums, science centers, botanical gardens and other cultural attractions — has upgraded to a mobile point-of-service (POS) system and adopted a new cloud infrastructure as it continues its digital transformation.

Shopping 278

Shopping Returns Location Point of Sale 278

Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

Shopping 301

Shopping Checkout Payment Services Kiosk 301

Retail TouchPoints

AUGUST 21, 2024

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Embracing Alonement in Retail Design What makes people shop in stores today? Shopping alone may be the answer. As shopping becomes more of an individualized happening, rethinking traditional retail spaces is vital.

Shopping 279

Shopping Kiosk Fulfillment Consumer 279

Retail TouchPoints

MAY 17, 2024

Lucky for me, my local ShopRite just started offering Instacart ’s Caper Carts , so I had the chance to get some work done while also doing my weekly grocery shopping (talk about multi-tasking). Smart shopping carts are [an easy way for] retailers to dip their toes into [autonomous checkout]. Those grapes end up being $17 ?!

Checkout 289

Checkout Shopping Kiosk Supermarket 289

Retail TouchPoints

DECEMBER 23, 2021

Shoppers can use an app to see all relevant information about their basket as they shop, including items, price, additional product info, total cost so far, and promotions and coupons that have been redeemed.

Checkout 264

Checkout Shopping Payment Services Promotions 264

Retail TouchPoints

OCTOBER 24, 2023

The BuyBuy Baby website will relaunch later this month and 11 brick-and-mortar stores will then reopen in November featuring “an elevated shopping experience” and revamped registry, according to a company representative. The BuyBuy Baby IP, digital properties and 11 store leases were acquired by Dream on Me in late July 2023.

Point of Sale 299

Point of Sale Returns Checkout Location 299

Retail TouchPoints

JUNE 10, 2021

Beauty brand Lancôme has upped its experiential retail game, launching an augmented reality (AR) experience at its flagship store located on the famous Champs-Elysées in Paris.

ATS 325

ATS Point of Sale Shopping Location 325

Retail Focus

DECEMBER 12, 2024

Located on a site that has remained unused for over 20 years, the operator has a historic opportunity to deliver a highly anticipated project. Located 15 minutes from Riyadh, this 14-square-kilometre urban project draws inspiration from the birthplace of the Kingdom and its historical heritage as a UNESCO World Heritage site.

Marketing 265

Marketing Fashion Retail Marketing Management 265

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. location, with additional locations getting the upgrades later this year.

Checkout 299

Checkout Payment Services ATS Returns 299

Retail TouchPoints

FEBRUARY 20, 2025

Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. Our vision is that, on a 10-year horizon, customers won’t have to choose between shopping online or in store; it’ll be one single, unified mode, powered by Instacart. Image courtesy Instacart.)

Grocer 191

Grocer Shopping Consumer Management 191

Retail TouchPoints

SEPTEMBER 11, 2023

The rise of online shopping. But now, it has its sights on changing the world of in-store shopping. In-person shopping is enjoying a surge in popularity. This includes traditional brick-and-mortar stores and ‘offsite’ locations such as curbside pickup, pop-up shops, music festivals or sports stadiums.

Point of Sale 264

Point of Sale Customer Experience Shopping Location 264

Retail TouchPoints

MARCH 21, 2022

“Now more than ever, it is critical for us at Sephora to be able to adapt to the quickly changing retail environment, and that’s especially important at the point of sale,” said Sree Sreedhararaj, SVP and CTO at Sephora in a statement.

Point of Sale 246

Point of Sale Checkout Location Shopping 246

Retail TouchPoints

DECEMBER 30, 2022

Using our payment card whilst we shop online rarely gives us pause, and the many millions who buy online generally trust the system. However, the recent busy shopping season means it’s a good time to remind ourselves that there is an ongoing battle to make sure that the payment card data of your customers remains secure.

Merchant Services 330

Merchant Services Payment Services Consumer Location 330

Retail TouchPoints

JULY 17, 2023

The virtual try-on experience is now available at Dufry locations in London’s Heathrow and Stansted airports as well as airports in Manchester, UK and Barcelona, Spain. billion passengers annually across its 5,500 outlets located in 1,200 airports, motorways, cruise lines, seaports and railway stations around the world. “We

Point of Sale 245

Point of Sale Location Shopping Planning 245

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

Planning 343

Planning Location Shopping Point of Sale 343

Retail TouchPoints

DECEMBER 25, 2023

Consumers today expect a better in-store shopping experience from brick-and-mortar retailers, and retailers that can give it to them will continue to thrive even in the face of ever-increasing convenience from online competitors. Costco grew revenue by 6.7% and net income by 7.7% No, retail isn’t dead. Bad retail is dead.

Customer Experience 282

Customer Experience Dead-Stock Store Layout Point of Sale 282

Retail TouchPoints

SEPTEMBER 4, 2024

Despite the undeniable appeal of online shopping, which offers unparalleled speed and convenience, brick-and-mortar stores still hold significant value for customers, providing tangible, sensory experiences and serving as community hubs that foster human connection.

Supply Chain Management 264

Supply Chain Management Point of Sale Shopping Location 264

Retail TouchPoints

JUNE 9, 2022

With the introduction of our Red By Dufry loyalty program, we are giving travelers yet another reason to shop our stores while finding new opportunities to deliver our Traveler’s Best Friend experience, no matter where they travel.”. The retailer announced its plans to deploy Amazon ’s Just Walk Out technology in select stores in early 2021.

Checkout 328

Checkout Shopping Location Point of Sale 328

Retail TouchPoints

NOVEMBER 18, 2021

The first Starbucks Pickup with Amazon Go is located in New York City at 59th Street between Park and Lexington Avenues and offers the full Starbucks menu as well as a curated assortment of food and beverages in an integrated Amazon Go market, including fresh-prepared salads, sandwiches, bakery items and snacks.

Checkout 324

Checkout Location Payment Services Planning 324

Retail Focus

FEBRUARY 6, 2025

Cross-Channel Returns and Exchanges Returns and exchanges can be a significant sticking point, particularly when orders are made through one channel and returned through another. Customers increasingly expect to return items purchased online to any physical location, or vice versa, without hassle.

Payment Services 148

Payment Services Returns Technical Support Promotions 148

Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. For physical retail locations, data and analysis are indispensable for navigating a rapidly evolving and ever-changing marketplace.

Point of Sale 261

Point of Sale Location Consumer Customer Experience 261

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. Then came the challenges of COVID-19 and even the holdout businesses — local restaurants, corner shops, discount outlets — were scrambling to go online. In the midst of these accelerated changes, few jobs have changed more than retail work.

Fulfillment 311

Fulfillment Point of Sale Consumer Shopping 311

Retail TouchPoints

NOVEMBER 3, 2021

margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek. These [second locations] take those shoppers out of the regular store’s aisles into a space that can be fully automated with robotics, floor to ceiling.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions. We had people who knew what they were doing.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

FEBRUARY 17, 2025

Voice picking allows store associates and warehouse staff to work hands-free, receiving product location and picking instructions through headsets and verbally confirming actions as they navigate stockrooms and fulfillment centers.

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. Lastly, you must drop by your favorite coffee shop to get that caffeine fix that will help you through the rest of your day. Shopping for Effective Device Management and Security.

Payment Services 278

Payment Services Checkout Point of Sale Management 278

Retail TouchPoints

APRIL 3, 2024

Amazon is removing its cashierless Just Walk Out (JWO) technology from its Amazon Fresh supermarkets and will not deploy the solution in new locations scheduled to open later this year, according to multiple media reports.

Merchandise Store 296

Merchandise Store Checkout Supermarket Shopping 296

Retail TouchPoints

SEPTEMBER 19, 2023

With positive feedback from customers and arena executives, the new technology will now be deployed at Lumen Field, home of the Seattle Seahawks, at the new Seahawks Pro Shop Outlet for the 2023-24 NFL season. Eight of our concessions locations are already using Just Walk Out technology and seeing great results.

Apparel 278

Apparel Payment Services Checkout Location 278

Retail TouchPoints

JUNE 29, 2022

Evaluate Your Retail Store’s Location. Every retail store has unique property characteristics that should be taken into consideration when deciding on physical security — one of which includes where your store is located. Areas with valuable inventory, like stockrooms, should also be visible.

Payment Services 264

Payment Services Point of Sale Loss Prevention Management 264

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. A centralized database is a system where all of a company’s data is stored in one location, accessible to all departments and retail locations in real time.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

Marketing 354

Marketing Location Customer Experience Consumer 354