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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Achieving this level of integration demands meticulous planning, strong infrastructure, and expert technical support to ensure each component operates harmoniously. Customers increasingly expect to return items purchased online to any physical location, or vice versa, without hassle.

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How Pack & Send solves online retailers’ biggest pain point: logistics

Inside Retail

We save our customers time, trouble and money on all their shipping needs,” explains Nicholas Woodward, country manager for Pack & Send Australia. “We Order fulfilment can be managed through one location or scaled across multiple service centres of Pack & Send’s more than 125 locations nationwide.

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Technical Support Coordinator

V Count

Technical Support Coordinator. We are looking for an outstanding full-time Technical Support Coordinator to work in our Ankara office to own the responsibilities for directing and managing schedules for service desk and field services professionals for clients throughout the region.

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Cisco Recognized with the 2021 Gartner Peer Insights Customer’ Choice Distinction for Indoor Location Services

Cisco Retail

We are excited to announce that Cisco was recognized with the 2021 Gartner Peer Insights Customers’ Choice distinction for Indoor Location Services. Cisco DNA Spaces is one of the most widely deployed and scalable indoor location services platforms today and maintains a strong 4.5

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Zone Pricing Takes On A Bigger Role During The Pandemic

Retail TouchPoints

As a result, consumer behavior has become harder to predict across multiple locations, which makes zone pricing a must for retailers. They just need the agility and technical support to create a zone-pricing structure that considers key competitors while also leveraging industry-leading analytics.

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Encourage Your Customers to Call Again. Here’s How.

Retail TouchPoints

Phone-based customer service, or voice, is well established as the most commonly used and the most tightly managed customer service channel. In North America, the average cost per call is approximately $10, but it can get higher than $25 per call in industries that require more technical support. No one wants to take notes.

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Sales Manager-MEA

V Count

Sales Manager-MEA. We are looking for a driven, high-energy, goal-oriented Sales Manager to expand V-Count’s presence, promote our full suite of solutions, and build strong client relationships for the MEA region. Maintain constant contact with new and existing clients to manage the business relationship positively.