Retail TouchPoints

OCTOBER 30, 2024

Laptops allow hybrid retail workers to provide personalized customer service from remote locations, and new use cases for AI in retail continue to emerge as organizations experiment with the technology to better serve customers and propel business. IT teams today can (and should!)

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

MARCH 18, 2025

Retail tops the list of locations where gun violence occurs. Beyond that there are real costs to businesses that happen to be the location of these incidents, even if they dont result in fatalities or injuries. In 2024 there were 5,462 gun-related incidents in the U.S.,

Location 162

Location Merchant Services Outdoor Loss Prevention 162

Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Location 147

Location Fulfillment Planning Management 147

Retail TouchPoints

DECEMBER 12, 2024

The AI-powered solution can be used to create live 3D store maps as well as recommend tasks to increase associates efficiency, including restocking shelves, placing orders and improving compliance.

Promotions 269

Promotions Planning Location Management 269

Retail TouchPoints

JUNE 12, 2023

store in the Seattle suburb of Bellevue, Wash. Located in the Marketplace at Factoria, the 76,000-square-foot supermarket will be the largest Asian supermarket in the state and a flagship store for T&T, which is owned by Loblaw Companies Ltd. in summer 2024.

Supermarket 314

Supermarket Location Management Shopping 314

Retail TouchPoints

MAY 1, 2023

The acquisition is contingent on a separate transaction in which Mapco and its remaining locations and assets will be sold to Majors Management. All of the locations to be acquired by Alimentation are company-operated, most of the real estate is company-owned and the deal also includes surplus property and a logistics fleet.

Management 296

Management Location Planning Store Operations 296

Retail TouchPoints

MARCH 1, 2021

Sephora is continuing its move away from malls with the announcement of the largest store expansion in its 21-year history in the U.S. More than 260 new stores are slated to open this year, including 60 freestanding locations and 200 shop-in-shops inside Kohl’s department stores.

Location 328

Location Planning Department Stores Shopping 328

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

OCTOBER 3, 2023

Discount Tire has purchased the retail tire and automotive maintenance operations of Dunn Tire , which provides parts and installations for brakes, lube and oil services, front-end repairs and state vehicle inspections at 25 locations in western and central New York and Pennsylvania. 30, 2023, were not disclosed.

Location 260

Location Wholesale Accessories Accounting 260

Retail TouchPoints

OCTOBER 11, 2023

In fact, data from Legion Technologies finds that 37% of managers say they’re hiring more minors due to the shortage. However, ensuring compliance is especially tricky for retailers operating in multiple markets, as labor stipulations will vary from location to location and any changes must be made in time with laws taking effect.

Management 278

Management Location Accounting Store Operations 278

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores.

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

APRIL 27, 2023

Kroger will improve networking support for in-store experiences, benefiting both shoppers and associates, by deploying the ExtremeCloud IQ cloud management and WiFi 6E access points across its brick-and-mortar fleet.

Management 288

Management Location Point of Sale Store Operations 288

Retail TouchPoints

FEBRUARY 14, 2025

store last month , with another five in development and plans to eventually operate 50 locations in the region. Additionally, Kurt Geiger operates footwear concessions inside luxury and premium department stores in the UK, including Harrods and Selfridges , where it sells both its own and third-party brands.

Accessories 279

Accessories Department Stores Finance Fashion 279

Retail TouchPoints

SEPTEMBER 9, 2024

Family Dollar will use solutions from Dunnhumby to make merchandising and category management more customer-centric across its store network.

Management 286

Management Consumer Location Planning 286

Retail TouchPoints

NOVEMBER 4, 2024

Cash flow management can be one of the most significant issues for seasonal businesses. Managing this requires keen budgeting skills and pre-planning, which can cause stress for seasonal business owners. Workforce management also can be a key component to expanding into year-round operations.

Inventory Management 272

Inventory Management Planning Management Marketing 272

Retail TouchPoints

JANUARY 6, 2025

Campus foodservice leader Sodexo will open nearly 100 Food Hive markets on college campuses by 2026, beginning with the approximately 30 locations opening during the 2024-2025 academic year. The modern flow of the store, including self-checkout, will enhance efficiency and convenience for everyone.

Planning 278

Planning Checkout Location Marketing 278

Retail TouchPoints

APRIL 12, 2022

The remaining locations will open in the Jacksonville, Orlando and Tampa areas over the coming months, each adjacent to a Walmart Supercenter. The Walmart Health locations provide a range of medical services including primary care, labs, X-ray and EKG, behavioral health and counseling, dental, optical and hearing.

Location 289

Location Planning Management Marketing 289

Retail TouchPoints

FEBRUARY 3, 2021

Following the fall 2020 launch of its Amazon One contactless biometric palm reader in two Amazon Go stores, the retailer has rolled out the technology to a total of eight retail locations throughout the Seattle area, according to reporting in TechCrunch and other publications.

Location 290

Location Checkout Accounting Management 290

Retail TouchPoints

MARCH 16, 2023

BJ’s will use this real-time data to enable faster restocking, help associates and shoppers to quickly locate products and improve inventory tracking. The ultimate goal is to free up associates’ time to put more of their effort toward customer service while enabling optimal store conditions and accurate merchandising execution. “We

Wholesale 279

Wholesale Location ATS Inventory Management 279

Retail TouchPoints

NOVEMBER 13, 2024

In this article, we’ll explore the role communication plays in improving retail security operations, some challenges retailers face and strategies you can use to overcome them. Better collaboration : Two-way comms systems let employees collaborate easily with security and managers, so everyone is on the same page.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

MARCH 24, 2023

As a result, customer flow management is more important than ever as leaders seek to empower the customer, improve the employee experience and collect actionable data to potentially scale their business. A good virtual queue system will include a centralized management dashboard, robust reporting and a customizable interface.

Management 290

Management Customer Experience Location Accounting 290

Retail TouchPoints

JANUARY 9, 2025

The new company launches with more than $9 billion in revenue, 1,800 store locations and 60,000 employees. operations of Reebok and is exploring strategic options for Forever 21 soperations. Catalyst Brands also has sold the U.S. The new entitys shareholders include Simon Property Group, Brookfield Corp.,

Apparel 290

Apparel Inventory Management Outdoor Fashion 290

Retail TouchPoints

NOVEMBER 20, 2024

Key areas for new pet parents to manage include: Setting up the home; Developing a routine; Preparing for the vet; Finding the appropriate food for nutrition and the owner’s budget; Training; Prioritizing pets’ mental health; and Planning for long-term health and safety, including microchipping and health insurance options.

Location 272

Location Planning Management Shopping 272

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. Target, The Vitamin Shoppe and Victoria’s Secret.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

FEBRUARY 1, 2022

The Vitamin Shoppe has launched its first-ever franchise store in Greensboro, N.C., The Greensboro store is an existing location previously operated by The Vitamin Shoppe and now converted to a franchise unit. marking the beginning of the retailer’s new franchising growth strategy.

Location 262

Location Planning Management Store Operations 262

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — And even for each retailer, POS needs could vary store by store.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

APRIL 7, 2022

Walgreens has partnered with Blue Shield of California to expand in-person and virtual care options through the launch of 12 additional Walgreens Health Corner locations in the San Francisco Bay Area and Los Angeles County. Available services range from preventative care and wellness checks to assistance with managing chronic conditions.

Location 264

Location Planning Management ATS 264

Retail TouchPoints

JUNE 4, 2020

As retailers continue to reopen their stores, employee training and empowerment are coming to the forefront. For example, many associates will have to manage store traffic levels to ensure they adhere to local opening guidelines. Workers will need to feel prepared to act if shoppers refuse to comply with new safety guidelines.

Management 241

Management Fulfillment Store Operations Consumer 241

Retail TouchPoints

FEBRUARY 7, 2025

Liberated Brands , which manages operations for multiple well-known surf and outdoor brands, filed for bankruptcy in the U.S. Closing sales at all 122 store locations have begun, managed by Gordon Brothers. million , according to court documents cited by Shop Eat Surf.

Wholesale 194

Wholesale ATS Outdoor Management 194

Retail TouchPoints

MARCH 4, 2025

However, home improvement retailer Lowes has leveraged AI-powered solutions to create 3D digital twins of all its stores, each of which is now being updated multiple times per day to accurately reflect whats going on in the real-world brick-and-mortar location.

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

JULY 9, 2021

Many others are seeing the benefits of outsourcing comprehensive energy efficiency as a service from reliable providers, and they have recently expanded their retail energy savings across multiple store locations. How is this managed? Automated controls and monitoring vastly improve energy efficiency and operational management.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

MARCH 5, 2021

Another key efficiency driver will be a reduction in store size to improve store-level productivity, said O’Sullivan on that call. Our real estate and store operations teams have done a lot of work in the past year on a 25,000-square-foot store prototype,” he said. “We

Planning 264

Planning Location Store Operations Accounting 264

Retail TouchPoints

JANUARY 17, 2025

We manage relationships with vendors, hire staff and train them, and do the scheduling and travel for them, because many work on a contract basis. Then we operate the boutique itself, but we make a different financial arrangement with each partner.

Shipping 278

Shipping Boutique Jewelry Apparel 278

Retail TouchPoints

APRIL 9, 2025

Travel retailer WHSmith North America has moved its merchandising, inventory management and sales audit solutions from an on-premises to a cloud-based model as it prepares to drive growth in North America with a significant pipeline of new stores.

Inventory Management 147

Inventory Management Location Customer Experience Planning 147

Retail TouchPoints

NOVEMBER 27, 2024

Gymshark, for instance, offers gym classes, a running club and personal training at its flagship location in London. In another example, Hamleys swaps website content for in-store fun with the likes of character meet-and-greets, magic shows and more. Several retailers already are leading the way.

Consumer 277

Consumer Marketing Promotions Customer Experience 277

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

Employee Engagement 298

Employee Engagement Checkout Store Operations Fulfillment 298

Retail TouchPoints

FEBRUARY 17, 2025

Voice picking allows store associates and warehouse staff to work hands-free, receiving product location and picking instructions through headsets and verbally confirming actions as they navigate stockrooms and fulfillment centers. A multi-channel retailer and North Americas leader in womens apparel and lingerie with more than $1.75

Fulfillment 214

Fulfillment Inventory Turnover Apparel Shipping 214