Retail TouchPoints

OCTOBER 30, 2024

Laptops allow hybrid retail workers to provide personalized customer service from remote locations, and new use cases for AI in retail continue to emerge as organizations experiment with the technology to better serve customers and propel business. IT teams today can (and should!)

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

DECEMBER 25, 2023

Point-of-sale systems indicate what products are sold, but sophisticated retailers go beyond that surface-level data to better understand their customers and anticipate future needs. For example, your sales data can tell you what day of the week and time of day stores see the heaviest foot traffic.

Customer Experience 282

Customer Experience Dead-Stock Store Layout Point of Sale 282

Retail TouchPoints

JUNE 29, 2022

Evaluate Your Retail Store’s Location. Every retail store has unique property characteristics that should be taken into consideration when deciding on physical security — one of which includes where your store is located. Use a video management system: Video analytics software gives you valuable data and insights into your footage.

Payment Services 264

Payment Services Point of Sale Loss Prevention Management 264

Retail TouchPoints

JUNE 10, 2021

Beauty brand Lancôme has upped its experiential retail game, launching an augmented reality (AR) experience at its flagship store located on the famous Champs-Elysées in Paris. Meanwhile, other customers can witness the experience in real time on giant screens in the Lancôme store via broadcast technology. “In

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ATS Point of Sale Shopping Location 325

Retail TouchPoints

OCTOBER 11, 2022

The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. Device management tools have become a necessity when it comes to helping retailers secure and ensure mobile POS systems are managed in an effective and proactive fashion.

Payment Services 278

Payment Services Checkout Point of Sale Management 278

Retail TouchPoints

OCTOBER 19, 2023

Take Stock of the Inventory Amid the digital transformation of retail, technologies such as SquareSpace have become more commonplace at the point of sale, while self-service kiosks and cashierless checkouts are now ubiquitous. Invest now to save later.

Telecommunications 261

Telecommunications Point of Sale Kiosk Checkout 261

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. We look at ourselves as the antithesis of online shopping.

Shopping 284

Shopping ATS Visual Merchandising Location 284

Retail TouchPoints

JANUARY 28, 2021

The Parisian fashion house has more than 350 points of sale across more than 30 countries throughout Europe, Asia and the U.S., Territory managers have the ability to select an optimal mix of products for their territory and strategically place orders either on-site or virtually. in addition to its website.

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Planning Point of Sale Location Fashion 253

Retail TouchPoints

NOVEMBER 14, 2024

This data, which includes sensitive customer information like credit card details, is stored across a number of environments and is accessible through millions of point-of-sales and IoT devices. From ecommerce, logistics and digital marketing, these sectors are heavily reliant on data for their day-to-day operations.

Payment Services 277

Payment Services Consumer Management Point of Sale 277

Retail TouchPoints

DECEMBER 30, 2022

In the early days and now, criminals stole cardholder data from internet-connected point-of-sale (POS) systems to make their own fraudulent transactions. Criminals then sought out the locations where merchants stored cardholder data. The war between criminal gangs and the payment industry has been raging for some time.

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Merchant Services Payment Services Consumer Location 330

Retail TouchPoints

JUNE 12, 2020

Consumers and employees returning to reopened stores will be looking for positive proof that these locations are safe, and that shopper journeys have been redesigned to be as “touchless” as possible. Retail TouchPoints (RTP): What are the most important roles for facilities management as retail stores reopen?

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Management Loss Prevention ATS Store Operations 182

Retail TouchPoints

JULY 10, 2024

Whether a retail location, office building, hotel or healthcare environment, designing to support client objectives requires bringing to bear as much relevant information as possible. For physical retail locations, data and analysis are indispensable for navigating a rapidly evolving and ever-changing marketplace.

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Point of Sale Location Consumer Customer Experience 261

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — Of course, they need to be product experts. Associates have to be omnichannel fulfillment specialists.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

JUNE 3, 2024

Dollar General will continue to offer self-checkout in a “limited number of stores, most of which are higher volume and low-shrink locations,” added Vasos, who was brought back as CEO in October 2023 after an initial seven -year stint in the job. For its Q1 2024, which ended May 3, 2024, Dollar General’s net sales reached $9.9

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Checkout Payment Services Inventory Management ATS 279

Retail TouchPoints

JANUARY 1, 2024

While many retailers already implement these tools to learn about shopper preferences, traffic patterns and inventory status, they can also shed light on areas of exposure within individual store locations. This is not to say that locked cases have no place in modern retail locations. It’s quite the opposite.

Loss Prevention 290

Loss Prevention Checkout Point of Sale Location 290

Retail Focus

AUGUST 24, 2022

The brief was simple; conduct a feasibility study to relay the appropriateness of the site to the team in Sydney and then if the feedback confirmed their instincts, to translate the King brand to the new flagship location in London. in size; competing in the furniture shopping hub in London. .

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Point of Sale Location Management Customer Experience 300

Retail TouchPoints

MAY 27, 2022

COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. location, with additional locations getting the upgrades later this year. H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S.,

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Checkout Payment Services ATS Returns 299

Retail TouchPoints

JANUARY 10, 2024

The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” The number of transactions and movements have gone up dramatically, because DCs are expected to manage both. days, and one doubled its sales in one year.

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Shrinkage Bar Codes Shipping Finance 310

Retail TouchPoints

MARCH 11, 2021

The report also identified the need for retailers to create frictionless customer experiences across physical and digital touch points. In-store inventory management needs to match warehouse accuracy. View the Point-of-Sale Software for High-Touch Retailers Buyers’ Guide to learn more about the report.

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Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

MAY 29, 2024

Retasmart is designed to enable retailers to unify all channels and experiences in one solution, allowing them to solve challenges related to inventory management, customer engagement, payment options, reporting and analytics, and multichannel retailing — all from a single platform.

Payment Services 264

Payment Services Inventory Management Promotions Management 264

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

APRIL 4, 2023

The Vitamin Shoppe has deployed HughesOn managed network services across its more than 700 U.S. retail locations, both owned and franchise, to support its ongoing digital transformation. “The Hughes team met our needs for secure, cloud-centered digital operations at every store, cost-effectively and with an eye to the future.”

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Management Location Point of Sale ATS 250

Retail TouchPoints

MARCH 12, 2021

Lightspeed POS , a provider of cloud-based, omnichannel commerce platforms, will acquire cloud-based retail management software company Vend for approximately $350 million. market share with the addition of 20,000+ retail and restaurant locations. million in cash and $157.5 million in the form of subordinate voting shares.

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Location Point of Sale Management Marketing 289

Retail TouchPoints

OCTOBER 25, 2021

Convenience store retailer Royal Farms will implement NCR Corporation ’s self-checkout solutions in all of its more than 250 locations. The technology is expected to boost staff efficiency while improving the in-store experience for customers. “We Market research firm RBR expects the uptake of self-checkout to reach 1.2

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Checkout Kiosk ATS Location 299

Retail TouchPoints

FEBRUARY 7, 2024

The digitization of brick-and-mortar stores is nothing new, but up until recently it has primarily been focused on surfaces in the store that are already digital: point-of-sale systems or back-of-house tasks like inventory management. and Vancouver, Wash. —

Point of Sale 287

Point of Sale Promotions Inventory Management Grocer 287

Retail TouchPoints

DECEMBER 13, 2022

Observing consumers’ physical behaviors through anonymized GPS location data helps marketers identify customers’ new movement patterns, which indicates a lot about their interests, preferences and characteristics. As CPG brands continue to ramp up advertising spend, they should reconsider their media mix to align with a phygital strategy.

Telecommunications 278

Telecommunications Advertising Location Kiosk 278

Retail TouchPoints

APRIL 20, 2022

Now the retailers, with 25 and six brick-and-mortar locations respectively, are bringing their brands to the next level through highly immersive store experiences and a concentrated focused on store growth. Plus, regulatory requirements require these stores to be located in industrial areas, away from traditional retail locations.

Marketing 354

Marketing Location Customer Experience Consumer 354

Retail TouchPoints

NOVEMBER 11, 2024

The carts’ interactive screen provides access to deals, offers and product recommendations based on the customer’s location in the store and the cart’s contents. These carts are an absolute hit with customers, helping local independent grocers solidify their place in the hearts and minds of the communities they serve.” ”

Grocer 288

Grocer Wholesale Promotions Advertising 288

Retail TouchPoints

SEPTEMBER 19, 2023

“Delivering a great fan experience is central to everything we do here at Lumen Field, and our customers love the convenience of Amazon’s Just Walk Out technology,” said Zach Hensley, Seahawks VP of Operations and General Manager of Lumen Field in a statement.

Apparel 278

Apparel Payment Services Checkout Location 278

Retail TouchPoints

OCTOBER 28, 2022

Every business has a number of core processes, units and departments that each function as vital cogs in the machinery, including manufacturing, order management, purchasing inventory, accounting, human resources, financial management and so much more. What Should you Look for in your Retail ERP System? That is not all.

Supply Chain Management 278

Supply Chain Management Inventory Management Management Accounting 278

Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations.

Checkout 267

Checkout Payment Services Store Layout Kiosk 267

Retail TouchPoints

JULY 12, 2023

In short, AIOps is like DevOps, in that it brings together service and performance management along with automation to provide continuous insights and enable improvement. Because of this, Gartner recently introduced AI Networking , which is a subset of AIOps defined as more efficient way to manage Day 2 network operations.

Location 246

Location Management Point of Sale Customer Experience 246

Retail TouchPoints

SEPTEMBER 30, 2020

Select locations will also have Scan & Go to help customers manage their checkout directly. Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers.

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Shopping Checkout Payment Services Kiosk 300

Retail TouchPoints

AUGUST 18, 2023

Retailers can bring loyalty programs to the next level by adding proximity marketing based on in-store location throughout the journey. By combining individual customers’ locations with a detailed history of their purchases, retailers can push rewards or coupons when the product is in hands’ reach.

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Marketing Promotions Location Consumer 246

Retail TouchPoints

JUNE 7, 2021

Retail workers traditionally occupied point-of-sale positions or customer services positions, but now they are central to the success of complex and sophisticated supply chain operations. . In the midst of these accelerated changes, few jobs have changed more than retail work. This shift also puts people organizations in a tough spot.

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Fulfillment Point of Sale Consumer Shopping 311

Retail TouchPoints

SEPTEMBER 4, 2024

For retailers, these physical locations are strategic assets that reduce transportation costs and enhance profit margins. Stores are no longer just a point of sale; they must be vibrant interactive environments that foster a community.

Supply Chain Management 264

Supply Chain Management Point of Sale Shopping Location 264

Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. VM: We have seven stand-alone boutiques located all across Australia. We’ve now consolidated that down to around 69 points of sale.

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Boutique Wholesale Clienteling Point of Sale 264