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The Post-COVID Surge of In-Store Violence and Evolving Loss Prevention Policies

Retail TouchPoints

This trend isn’t uniform across the board — stores selling everyday goods in high-traffic urban locations are generally at higher risk than specialty retailers and those situated in suburban shopping centers. This increased risk has forced retailers to reconsider their loss prevention strategies.

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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

When your store is full of associates who love the brand and live it, they will draw in customers. They need to keep track of what’s new, what’s unique to their location and what just went on sale. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. —

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The Role of Communication in Streamlining Retail Security Operations

Retail TouchPoints

Fewer false alarms: Don’t waste resources or disrupt store operations unless the threat is real. Effective communication systems ensure loss prevention and security can quickly rule out suspicious activity.

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Rethinking Hard Tag Removal: How RFID Technologies are Complementary to EAS Hard Tags

Retail TouchPoints

Still, as intelligence-led loss prevention (ILLP) systems that rely on radio frequency identification (RFID)-supported inventory insights to help retailers get ahead of organized retail crime become more common, retailers are considering a change in approach.

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Three Design Tips for Fighting Shrink

Retail TouchPoints

That means asking questions like: What more can be done to deter theft using store layout, customer flow, shelf height, mirrors, lighting and the placement of gondolas, merchandise and security cameras? How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset?

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Farmacorp Taps Audit Solution to Improve On-Site Inspections and Corrections

Retail TouchPoints

This will help managers quickly understand how a specific location is performing compared to corporate expectations and peer stores, helping them prioritize which locations to visit.

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Computer Vision-Enabled App Helps Home Depot Improve On-Shelf Availability

Retail TouchPoints

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.