article thumbnail

The Post-COVID Surge of In-Store Violence and Evolving Loss Prevention Policies

Retail TouchPoints

This trend isn’t uniform across the board — stores selling everyday goods in high-traffic urban locations are generally at higher risk than specialty retailers and those situated in suburban shopping centers. This increased risk has forced retailers to reconsider their loss prevention strategies.

article thumbnail

Beef Up Perimeter Security to Enhance Loss Prevention and Safety

Retail TouchPoints

Loss Prevention Technology is Key. A growing number of retailers are increasing their budgets to implement new technologies in order to prevent theft before it takes place. Although the vehicle was not located, it is quite possible that the suspects saw the incoming police vehicles and fled the area before committing a crime.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. Similarly, clever criminals recreate email order confirmation messages and receipts to use during an online return.

Returns 147
article thumbnail

Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Follow evolving protocols as they relate to loss prevention. For example, a retailer’s flagship locations could have POS software running on fixed tills and also on mobile devices to assist with line-busting and in-aisle service.

article thumbnail

Lost Goods or Lost Sales? How Connected Systems can Help Solve Retail’s Most Persistent Dilemma

Retail TouchPoints

As such, there are many factors to consider when implementing new loss prevention tactics. At the top of that list is the effect locks and cases can have on well-intentioned shoppers when not deployed as part of a holistic, data-led loss prevention strategy.

article thumbnail

Rethinking Hard Tag Removal: How RFID Technologies are Complementary to EAS Hard Tags

Retail TouchPoints

Still, as intelligence-led loss prevention (ILLP) systems that rely on radio frequency identification (RFID)-supported inventory insights to help retailers get ahead of organized retail crime become more common, retailers are considering a change in approach.

article thumbnail

Three Design Tips for Fighting Shrink

Retail TouchPoints

How can we better integrate the latest anti-theft technologies and loss-prevention research into our store designs from the outset? Are “Brazen Smash-and-Grabbers” doing the most damage, or are the losses coming from quiet, five-finger discounts pulled off by “Sheepish Teens” and “Disgruntled Employees”?