Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

MAY 29, 2024

Allowing workers at the counter, drive-thru or self-service kiosks to access this information can increase average sales and customer satisfaction, helping to guide guests toward the menu items that will make them happiest with their orders.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

MARCH 22, 2021

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk.

Payment Services 317

Payment Services Checkout ATS Kiosk 317

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping 301

Shopping Checkout Payment Services Kiosk 301

Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

Returns 278

Returns ATS Kiosk Customer Experience 278

Retail TouchPoints

MAY 1, 2023

Each new store will feature self-checkout kiosks, in-store pickup and free clothing alterations. Uniqlo also will open Canadian locations in Ottawa and Calgary, marking the brand’s entry into those cities, though the brand already has a “strong online presence” in those markets. Localizing products for the diverse U.S.

Planning 289

Planning Fast Fashion Kiosk Checkout 289

Retail TouchPoints

JUNE 2, 2022

Select CVS Pharmacy and Target stores in New Jersey will pilot reusable bag kiosks in a partnership with GOATOTE and 99Bridges. The state recently banned single-use plastic bags, and the GOATOTE system will let shoppers use and then return bags as needed, for either a monthly or per-use fee.

Kiosk 275

Kiosk Returns Store Operations ATS 275

Retail TouchPoints

MAY 30, 2024

For example, if a shopper loaded a list into their loyalty app and forgot something, the cashier or point-of-sale kiosk can share a reminder. Now, retailers can add these capabilities to self-checkout kiosks and mobile checkout options, enhancing efficiency in purchasing tickets and making it easier for retailers to grow their basket size.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

Checkout 268

Checkout Payment Services Store Layout Kiosk 268

Retail TouchPoints

AUGUST 19, 2024

The retailer operates a variety of store models, from open-concept stores to standalone kiosks, and features high-quality made-to-order foods. GetGo employs approximately 3,500 people across its 270 convenience retail and fuel locations in Pennsylvania, Ohio, West Virgina, Maryland and Indiana.

Kiosk 271

Kiosk Supermarket Location Planning 271

Retail TouchPoints

JUNE 24, 2020

I can join a long line at a hotel reception to check in or I can use the check-in kiosk. The digital kiosk is more valuable the longer the physical line. Consider multiple entrances/exits and flow to optimise QX; Invest in click/collect and online ordering to dilute that queue in the first place; and Utilize digital in tandem.

Kiosk 299

Kiosk Payment Services Management Point of Sale 299

Retail TouchPoints

AUGUST 11, 2023

This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks. This includes retail stores. Tip screens at self-checkout kiosks constitute a gray area. If your business is in a historically tipped category and uses self-checkout kiosks (e.g.,

Consumer 240

Consumer Checkout Kiosk Payment Services 240

Retail TouchPoints

NOVEMBER 3, 2021

This type of ‘cooked for delivery’ service is also happening in brick-and-mortar stores, where a customer could order items from a favorite restaurant at a kiosk that would be ready by the time the customer finished with their shopping trip,” said Buzek.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

FEBRUARY 6, 2023

But you’re going to also see a hybrid of those, where people pick out what they want online and pick it up in stores, or people are in stores and there’s something that’s not in inventory in the stores, so they go to their app or to a kiosk and order it to be delivered from online.”

Kiosk 278

Kiosk Checkout Supermarket Marketing 278

Retail TouchPoints

JULY 12, 2023

Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face. AI models that can coordinate video feeds, RFID and point-of-sale transaction logs, all processed at the edge in real time, can help address price tampering and ensure that customers leave with the products the store believes they have.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

JUNE 22, 2020

Brookfield has been leaning heavily on small retailers that operate kiosks and smaller stores, according to the Financial Times. When a group of tenants in one Brookfield mall reached out to the real estate giant, a lawyer responded by saying, “I will not address the merits of your ‘petition.’”.

Payment Services 234

Payment Services Kiosk Finance Location 234

Retail TouchPoints

JULY 16, 2020

Customers can then scan their barcode at the self-serve kiosk and retrieve the order at their convenience. Employees can deposit a customer BOPIS order into the automated retail locker, at which point customers are immediately notified that their order is ready for pickup.

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Kiosk Outdoor Fulfillment Customer Experience 191

Retail TouchPoints

FEBRUARY 29, 2024

“One of the biggest trends of the last three years or so has been the growth of microservices to support a single transaction engine, one that supports the [store] POS, mobile POS, the website and even transactional kiosks,” said Sheldon. Part and parcel of that is headless architecture.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

MAY 22, 2023

Among the plan’s prevention and intervention strategies are: Establishing two new diversion programs — “Second Chance” and “Re-Engaging Store Theft Offenders and Retail Establishments” (RESTORE) — to allow nonviolent offenders to avoid prosecution or incarceration by meaningfully engaging with services to help address underlying factors that lead to (..)

Planning 279

Planning Kiosk Management Consumer 279

Retail TouchPoints

JUNE 29, 2021

Prior to the pandemic, many grocery and CPG brands had started piloting AI-driven technology or autonomous features in stores. Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

JANUARY 26, 2022

Malls can also deploy digital kiosks for customer service, so people don’t have to wait to talk to a customer service rep. While we haven’t yet seen live mapping and these types of high traffic updates implemented, it would be a big plus that could be accomplished with heat mapping and by analyzing shopper movements.

Outdoor 328

Outdoor Shopping Kiosk Customer Experience 328

Retail TouchPoints

APRIL 6, 2022

For example, adding a pop-up bakery in a “cold” spot with limited foot traffic can help to increase property circulation, and owners/operators can experiment by A/B testing these initiatives to gauge their success.

Shopping 323

Shopping Promotions Kiosk Location 323

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

Payment Services 287

Payment Services Checkout Inventory Management Kiosk 287

Retail TouchPoints

DECEMBER 21, 2023

In-store kiosk? What they’re buying : One or 10 items? High or low price? Where they’re coming from : Email? Social media? Search engine? What device they’re on : Mobile? A sales clerk’s tablet? There’s no limit to the extent that retailers can tailor their checkout experiences.

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Checkout Payment Services Kiosk Advertising 278

Retail TouchPoints

MAY 11, 2023

In the near future, that may look like kiosks where consumers don a headset to check out and purchase products, allowing them to leave the store with these items or have them delivered to their homes. As shopper expectations and demands grow, the retailer will feel the pressure to improve operational efficiencies.

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Kiosk Consumer Inventory Management Customer Experience 267

Retail TouchPoints

MAY 19, 2021

Seventeen health centers are currently available across five U.S.

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Kiosk Planning ATS Store Operations 165

Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

Sporting Goods 264

Sporting Goods Payment Services Shrinkage Point of Sale 264

Retail TouchPoints

AUGUST 20, 2020

Brands and traditional retailers have yet-untapped opportunity to create flexible digital advertising platforms that can accommodate voice-activated in-home devices, mobile apps, in-store kiosks, digital shelf and display signage. Follow The Leaders. Kroger and Walmart provide great examples to learn from.

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Advertising Net Profit Consumer Kiosk 234

VMS

DECEMBER 16, 2022

Systems to erase checkout lines are on the grow, as exemplified by these three new installations: • A Pick & Go store in Munich is Germany’s first fully autonomous, cashier-less supermarket. Convenience store operator MAPCO (Franklin, Tenn.) has opened its first checkout-free store. Photography: Courtesy of MACS.

Checkout 89

Checkout Kiosk Supermarket Grocer 89

365 Retail

APRIL 1, 2025

The programme will conclude with a session on AI in Retail , where industry experts will discuss the transformative role of artificial intelligence in customer engagement and store operations.

Visual Merchandising 59

Visual Merchandising Kiosk Returns Accessories 59

Cisco Retail

FEBRUARY 11, 2022

Anne is interested and heads to an ordering kiosk. The seamless and automatic onboarding is made possible by Cisco DNA Spaces ability to effortlessly and securely onboard customers to store Wi-Fi. At the kiosk, Anne sees personalized suggestions for breakfast items based on her profile (including her free coffee order).

Marketing 120

Marketing Checkout Kiosk Store Operations 120

Retail Focus

FEBRUARY 12, 2024

These connected devices can collect and analyze data in real time, offering insights into customer behavior and store operations. Operational Excellence Through IoT The Internet of Things is playing a pivotal role in streamlining store operations.

Store Operations 100

Store Operations Kiosk Inventory Management Boutique 100

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

If your customer wants to place an order online and pick it up in-store, they can. If they want to place a contactless order at the kiosks, they can, and they can also customize their order based on their preferences. To retain your customers, provide them with a smooth, hassle-free retail experience that meets all their needs.

Management 111

Management Promotions Point of Sale Checkout 111

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Brands and retailers are connecting with consumers in-store through e-commerce, social media, mobile apps, seasonal kiosks, third-party marketplaces, and more. Optimize Store Operations with ChainDrive Retail Analytics. Retailers rely heavily on data to optimize decision-making across the organization.

Customer Retention 110

Customer Retention Inventory Management Customer Experience Kiosk 110

Retail Minded

SEPTEMBER 15, 2024

This allows stores to offer personalized recommendations, making the shopping experience feel more tailored. In addition, technology like self-checkout kiosks helps shoppers check out faster, reducing wait times. Having this real-time information allows stores to plan better and avoid costly delays.

Payment Services 52

Payment Services Inventory Management Kiosk Management 52

Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. Through its customer kiosks, which have also been rolled out across 29 stores, it has received over 11,000 pieces of feedback.

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Kiosk ATS Supermarket Location 277