article thumbnail

The Rise of Micro Markets in Airports

Retail TouchPoints

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

article thumbnail

Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. Ideally, these apps also should contribute to a better in-store shopper experience. in an interview with Retail TouchPoints.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sick of hearing about AI? The key is understanding how to make it work for you

Inside Retail

Shopper engagement Chatbots and in-store kiosks: These provide instant assistance to your shoppers seeking information, especially when it comes to those common, easy-to-answer questions. Here are the key areas to apply AI in retail.

article thumbnail

5G in Retail: Creating the WOW factor

Retail TouchPoints

5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. 5G can reduce wasted time and prevent inventory shrinkage, providing retailers with cost savings. 5G provides an alternate method to keep the store connected at all times.

article thumbnail

3 Customer Experience Predictions for 2022

Frank Mayer

Kiosks , smart lockers, robots – these solutions have been around for a while,” acknowledges Lesniak. This comes as consumers are becoming more accustomed to self-service experiences at ATMs, kiosks, innovative vending machines and via their own personal devices.”. Customer Experience Predictions for 2022.

article thumbnail

Why Every Café and Coffee Shop Needs a Linerless Sticky Label Printer

Star Miconics

Orders come in from self-service kiosks, online, the drive-thru, and the counter. Modern Labeling Technology The teams at these shops must ensure they work accurately; mistakes and shrinkage can account for 4-10% of inventory loss. Operating a coffee shop or café is an exercise in multitasking.

article thumbnail

#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

The catalog showroom approach was based on the idea that it reduced the risk of merchandise theft (known in the industry as shrinkage), while also enabling customers to shop without the inconvenience of carrying purchases throughout the store while you were still browsing.