Retail TouchPoints

JULY 18, 2024

Ideally, these apps also should contribute to a better in-store shopper experience. Understaffing contributes to theft and shrinkage in general, but it also creates an increasingly impersonal feeling for offline shopping ,” said Nick Kramer, Leader of Applied Solutions at SSA & Co. in an interview with Retail TouchPoints.

Customer Experience 244

Customer Experience Kiosk Shrinkage Shipping 244

Retail TouchPoints

MAY 29, 2024

Allowing workers at the counter, drive-thru or self-service kiosks to access this information can increase average sales and customer satisfaction, helping to guide guests toward the menu items that will make them happiest with their orders.

Merchant Services 280

Merchant Services Kiosk Point of Sale Department Stores 280

Retail TouchPoints

JANUARY 6, 2021

Retailers should also post warnings and notices at every entrance of their store clearly explaining the guidelines for shopping in the store, and refer to the government orders that mandate such guidelines. First, retailers should have a cart cleaning station at the entrance of their stores.

Kiosk 282

Kiosk Checkout Shopping Management 282

Retail TouchPoints

MAY 30, 2024

For example, if a shopper loaded a list into their loyalty app and forgot something, the cashier or point-of-sale kiosk can share a reminder. These helpful AI-driven add-ons to the checkout experience can ensure the shopper leaves satisfied and eager to return for their next shopping journey.

Checkout 246

Checkout Point of Sale Returns Kiosk 246

Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

Returns 243

Returns ATS Kiosk Customer Experience 243

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

Outdoor 290

Outdoor Shopping Kiosk Customer Experience 290

Retail TouchPoints

FEBRUARY 6, 2023

It’s a very large market segment, and there’s a lot of frequency in how consumers shop for grocery. There are going to be a lot of people that order their grocery items online and have it delivered to them, and there are going to be a lot of people who continue to buy in physical stores.

Kiosk 248

Kiosk Checkout Supermarket Marketing 248

Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

Checkout 198

Checkout Payment Services Store Layout Kiosk 198

Retail TouchPoints

OCTOBER 30, 2024

Self-service kiosks allow shoppers to take charge. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 201

Payment Services Kiosk Customer Experience Management 201

Retail TouchPoints

JUNE 29, 2021

In fact, it’s evolved from a futuristic sci-fi concept to a safe option for shoppers to do their daily grocery shopping. As a result, retailers had to move quickly to implement social distancing mandates in stores to make their customers feel as safe as possible while shopping.

Payment Services 222

Payment Services Checkout Customer Retention Kiosk 222

Retail TouchPoints

FEBRUARY 29, 2024

Features like AI-powered recommendations and dynamic pricing are personalizing shopping experiences. Simply asking ‘How was your shopping experience today?’ These systems’ ubiquity makes them a strong platform for enhancing and personalizing customer interactions. POS systems are now at the forefront of customer engagement,” said Bond.

Point of Sale 208

Point of Sale Merchant Services Payment Services Checkout 208

Retail TouchPoints

JULY 12, 2023

Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions. Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face. There’s also the matter of securing the computer hardware that runs the store operations.

Payment Services 206

Payment Services Inventory Management Checkout Loss Prevention 206

Retail TouchPoints

OCTOBER 9, 2023

The intersection of traditional shopping and ‘online experiences’ is unavoidable. It has gone through a rapid period of change from the primary way we shopped, to its death being prematurely called ‘ the showroom problem ,’ to continuing to be a critical piece of consumer brand strategy. Just as the last point, this isn’t a platitude.

Fulfillment 279

Fulfillment Shipping Suggestive Selling Management 279

Retail TouchPoints

AUGUST 11, 2023

This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks. This includes retail stores. Tip screens at self-checkout kiosks constitute a gray area. If your business is in a historically tipped category and uses self-checkout kiosks (e.g.,

Consumer 180

Consumer Checkout Kiosk Payment Services 180

Retail TouchPoints

DECEMBER 21, 2023

A shopper that’s on the hunt for a particular backpack, on the other hand, will have dedicated more time to the experience, perhaps shopping via their desktop after wrapping up their workday. Retailers used to be blind to who their shoppers are and what they’re shopping for, but not anymore. In-store kiosk? Social media?

Checkout 232

Checkout Payment Services Kiosk Advertising 232

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

Payment Services 231

Payment Services Checkout Inventory Management Kiosk 231

Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. In short, the wow factor for the store depends heavily on the store’s network connection. You get the drift. Tractor Supply Co.

Sporting Goods 224

Sporting Goods Payment Services Shrinkage Point of Sale 224

VMS

DECEMBER 16, 2022

Systems to erase checkout lines are on the grow, as exemplified by these three new installations: • A Pick & Go store in Munich is Germany’s first fully autonomous, cashier-less supermarket. is now home to the 816 Market, which utilizes Amazon’s Just Walk Out shopping experience. Convenience store operator MAPCO (Franklin, Tenn.)

Checkout 89

Checkout Kiosk Supermarket Grocer 89

Retail Focus

FEBRUARY 12, 2024

These connected devices can collect and analyze data in real time, offering insights into customer behavior and store operations. This can lead to personalized shopping experiences, with AI analyzing a customer’s shopping history to offer tailored recommendations through digital displays as they browse the store.

Store Operations 100

Store Operations Kiosk Inventory Management Boutique 100

Retail TouchPoints

MAY 11, 2023

As consumers gain exposure to technologies like AR and VR, they’re going to expect a more enhanced shopping experience. In the near future, that may look like kiosks where consumers don a headset to check out and purchase products, allowing them to leave the store with these items or have them delivered to their homes.

Kiosk 192

Kiosk Consumer Inventory Management Customer Experience 192

Retail TouchPoints

AUGUST 20, 2020

Brands and traditional retailers have yet-untapped opportunity to create flexible digital advertising platforms that can accommodate voice-activated in-home devices, mobile apps, in-store kiosks, digital shelf and display signage. It’s important to note that the vast majority of consumers still shop in-store.

Advertising 182

Advertising Net Profit Kiosk Consumer 182

Cisco Retail

FEBRUARY 11, 2022

Anne is interested and heads to an ordering kiosk. The seamless and automatic onboarding is made possible by Cisco DNA Spaces ability to effortlessly and securely onboard customers to store Wi-Fi. At the kiosk, Anne sees personalized suggestions for breakfast items based on her profile (including her free coffee order).

Marketing 98

Marketing Checkout Kiosk Store Operations 98

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

If your customer wants to place an order online and pick it up in-store, they can. If they want to place a contactless order at the kiosks, they can, and they can also customize their order based on their preferences. ChainDrive considers all the needs of your retail outlet and your customer to provide a top-notch shopping experience.

Management 94

Management Promotions Point of Sale Checkout 94

Retail Minded

SEPTEMBER 15, 2024

This allows stores to offer personalized recommendations, making the shopping experience feel more tailored. In addition, technology like self-checkout kiosks helps shoppers check out faster, reducing wait times. Having this real-time information allows stores to plan better and avoid costly delays.

Payment Services 52

Payment Services Inventory Management Kiosk Management 52

Retail TouchPoints

NOVEMBER 3, 2021

This type of ‘cooked for delivery’ service is also happening in brick-and-mortar stores, where a customer could order items from a favorite restaurant at a kiosk that would be ready by the time the customer finished with their shopping trip,” said Buzek.

Payment Services 332

Payment Services Checkout Fulfillment Kiosk 332

Retail TouchPoints

MAY 1, 2023

Each new store will feature self-checkout kiosks, in-store pickup and free clothing alterations. In the Americas Uniqlo competes with Gap ’s more than 2,100 stores across its multiple banners and fellow international retailer H&M ’s 738 locations. Localizing products for the diverse U.S.

Planning 241

Planning Fast Fashion Kiosk Checkout 241

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

Customer Experience 52

Customer Experience Payment Services Shipping Fulfillment 52

Retail Geek

JULY 30, 2021

Part two of that store is that as he did it Target Mark has launched the first. [4:35] 6:00] Um Extended the the new visual merchandising approach to to the Staffing and store operations yet so maybe a work in progress. 4:35] Owned brands for Bed Bath and Beyond and those brands have sort of significant.

Visual Merchandising 105

Visual Merchandising Payment Services Advertising Merchant Services 105

Retail TouchPoints

NOVEMBER 12, 2024

Retailers are ramping up for the busiest in-store holiday shopping season since 2019, according to research from consultancy PwC. In-store encouragement to buy online , such as signage and kiosks that promote digital shopping opportunities in an effort to help alleviate pressure on store associates.

Kiosk 247

Kiosk Specialty Retailers Grocer Returns 247

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Leading retailers have embraced digital transformation and leveraged the latest business intelligence (BI) capabilities to identify market trends, spot shopping patterns and changes in consumer behavior, and make informed decisions based on valuable insights. BI is becoming more readily available to all sizes of retail stores.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85