Inside Retail

FEBRUARY 8, 2023

With the return to bricks-and-mortar shopping, retailers are seeking new ways to connect with consumers in a personalised and tailored way. Enter digital signage and kiosks, which are transforming the in-store experience and helping retailers deliver a customer experience that matches consumers’ online shopping expectations.

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Retail TouchPoints

FEBRUARY 4, 2025

At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise. In physical stores, AI-driven digitization of the shopping experience will guide customers via interactive kiosks or smartphone apps, seamlessly integrating online and offline channels.

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Retail TouchPoints

OCTOBER 30, 2024

Self-service kiosks allow shoppers to take charge. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

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Retail TouchPoints

SEPTEMBER 30, 2020

Walmart has unveiled a reimagined store design, with a new look and feel that focuses on a digitally enabled shopping experience. At the entrance, clean, colorful iconography and a store directory welcome customers and encourage them to download and use the Walmart app while they shop.

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Retail Wire

DECEMBER 13, 2024

Stop & Shop kiosks will be in all stores by 2025.

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Retail TouchPoints

APRIL 12, 2022

Ecommerce, along with other digital channels, took center stage as new shopping habits formed and expectations drastically shifted. While we won’t be traveling in flying cars to our favorite stores anytime soon, we’re still on the fast track to a transformed shopping experience.

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Retail Wire

FEBRUARY 10, 2025

Stop & Shop first announced these kiosks back in December 2024.

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Retail TouchPoints

AUGUST 21, 2024

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Embracing Alonement in Retail Design What makes people shop in stores today? Shopping alone may be the answer. As shopping becomes more of an individualized happening, rethinking traditional retail spaces is vital.

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Retail TouchPoints

DECEMBER 23, 2024

We aim to enable creators and brands to turn their affinity and consumer engagement on Roblox into an effortless shopping experience for their new and existing audiences. The collection also included a real-life version of the fan-favorite Forever Beanie, the #1 selling item in Forever 21 Shop City on Roblox. Beauty E.l.f.

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Retail TouchPoints

MAY 17, 2024

The long and short of it is this: No one is really a big fan of self-checkout kiosks , but they’re not going anywhere anytime soon; and fully autonomous stores , like Amazon ’s Just Walk Out, are a tad ahead of their time with success relegated primarily to smaller, targeted environments like arenas and hospitals.

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Retail TouchPoints

APRIL 6, 2022

Shopping center owners and operators have faced rapid shifts in the retail landscape over the last few years due, in part, to an increase in online shopping and the buy online, pick up in-store response to the COVID-19 pandemic. Leveraging Data for Stronger Lease Negotiations.

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Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A study from marketing research company Alter Agents revealed that 77% of surveyed millennial and Gen Z shoppers shop on social platforms.

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Retail TouchPoints

MARCH 13, 2025

Ahold retail banners include Food Lion, Hannaford, Giant Food, The Giant Company and Stop & Shop. Late last year, Stop & Shop also introduced Savings Station kiosks in its stores to offer customers access to weekly circular digital coupons and personalized offers without the need for a smartphone.

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Retail TouchPoints

SEPTEMBER 9, 2024

Gamification transforms the shopping journey from a passive activity into an engaging adventure. Gamification turns a mundane shopping trip into a quest. This not only makes shopping more enjoyable, but it also creates a sense of achievement and accomplishment for the customer.

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Retail TouchPoints

APRIL 1, 2025

Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? grocers are valued at $8.5 boasting 365 locations. Here in the U.S.,

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Retail TouchPoints

APRIL 18, 2024

Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses. The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif., will have dedicated store associates on hand to provide customers with personalized assistance.

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Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. Reframing the Shopping Mall Brand Images from the main shopping mall area. Phase one of the development journey was dedicated to launching Kingland , a High Street area of 10 shops dedicated to independent brands.

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Inside Retail

JULY 3, 2022

Online shopping today happens across a wide range of digital touchpoints. Each interaction with a customer is an opportunity for retailers and brands to shine, delight them with a great shopping experience , and build a trusting relationship. And customers expect blazing fast, personalised service – anytime and on any device.

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Retail TouchPoints

JANUARY 25, 2021

To mitigate health and safety concerns and deliver on these expectations, retailers are designing touchless shopping experiences with the help of voice and speech recognition technology. Shopping via smart speakers is also is increasing.

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Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more.

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Inside Retail

JUNE 12, 2024

Investment company QIC intends to sell its 50 per cent of stake in Perth luxury shopping centre Claremont Quarter. QIC and Hawaiian jointly own the shopping centre, which has a gross lettable area of 29,800sqm and is supported by five mini-majors and 118 speciality stores and kiosks.

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Inside Retail

JANUARY 3, 2023

From smart shopping carts and intelligent buying assistants, to dynamic pricing algorithms and inventory tracking systems, retailers will have access to a wealth of powerful tools that enhance their ability to meet customers’ needs and respond quickly to changes in the market. .

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Retail Focus

MARCH 21, 2025

From boutique gaming lounges to modern betting shops, casino gambling is becoming more accessible in everyday retail spaces. They typically feature the likes of self-service kiosks and touchscreen betting terminals for greater accessibility. The previous section already touched on digital betting terminals and self-service kiosks.

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Retail TouchPoints

FEBRUARY 5, 2025

Even more concerning is that this trend is exacerbated on Saturdays, the busiest shopping day of the week. The perception of pricing is influenced by shopping patterns. This focused approach, combined with quieter shopping windows, makes them more attuned to promotions and sales.

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Retail TouchPoints

MAY 26, 2022

Personalization has become a commonly used strategy for connecting with shoppers, no matter what channel they’re using to shop. For two of Birdzi’s retailer customers, let’s call them “Super Store” and “Savvy Shop,”, the most important shoppers were from one all-important category – the “omnishoppers.”.

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Retail Focus

MARCH 13, 2025

Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Walmart and other big-box retailers are investing in this technology to create a seamless shopping experience.

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Retail TouchPoints

SEPTEMBER 7, 2022

Retailers providing a one-stop shop with omnichannel options will inevitably capture more engagement. An important early decision is whether the primary retailer is going to be operating the wireless kiosks inside stores themselves, or whether to retain the services of an independent wireless kiosk operator.

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Retail Focus

JULY 30, 2021

The selected stores, which will have a more focused product selection of mainly tees and jeans, have been redesigned to create a more informative and focused shopping experience. LED ticker-tape style signage in the wall bays then helps to identify where to shop the selected fits and washes within the range.

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Retail TouchPoints

MARCH 22, 2021

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk. You should be capable of easily opening up autonomous shops, and it needs to be cost-effective.”.

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Retail Gazette

MARCH 31, 2025

Morrisons has teamed up with the National Autistic Society to introduce Sensory Support Boxes that help autistic and neurodivergent customers have a positive shopping experience. ” Click here to sign up to Retail Gazettes free daily email newsletter

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Retail TouchPoints

OCTOBER 6, 2021

At a time when ecommerce has become the typical way to shop for many people, fixturing is a way to turn a shopping trip into more of an event that draws people in and promises an engaging experience. Tesla also opened Tesla stores in malls and shopping centers rather than traditional auto dealerships.

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Inside Retail

AUGUST 29, 2024

HMC Capital has acquired Brandon Park Shopping Centre in Melbourne for $107 million, expanding its HomeCo Last Mile Retail Logistics Fund assets. The centre has five mini-majors and 86 specialty tenancies and kiosks.

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Retail TouchPoints

FEBRUARY 21, 2024

That translates into gift shops and cafeteria spaces that are often sterile environments featuring the same mediocre-quality products and pre-packaged foods. In typical gift shops, “you see a lot of things behind glass display cases, but what people are usually looking for is some deodorant or even a hairbrush,” she said. “So

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Retail TouchPoints

JANUARY 27, 2022

This initial project was focused on convenience and the integration of the digital and brick-and-mortar experiences, including via the optimization of store layouts for easier navigation and the addition of more self-checkout kiosks and contactless payment solutions, including Walmart Pay.

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Retail Gazette

FEBRUARY 6, 2024

Co-op is installing more than 200 secure till kiosks, locked cabinets for spirits and AI technology to monitor self-checkouts in a bid to tackle a rise in retail crime. He explained that the particular stores were rendered unprofitable until new security measures including reinforced till kiosks with secure doors were introduced.

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Retail TouchPoints

FEBRUARY 9, 2022

How to Track a Customer’s Bad Shopping Experience. Abandoned Shopping Carts: If you have a product waiting in your online shopping cart, it might be that the customer has not quite found all the items they are looking for or has started to browse another site.

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Retail TouchPoints

MAY 29, 2024

Allowing workers at the counter, drive-thru or self-service kiosks to access this information can increase average sales and customer satisfaction, helping to guide guests toward the menu items that will make them happiest with their orders.

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