Retail TouchPoints

SEPTEMBER 15, 2020

With record-setting online sales looming on the horizon for the holiday season, retailers also are bracing for an onslaught of online returns. Those retailers selling primarily or exclusively online are expecting a corresponding hike in the volume of returns, but not much difference in the return rates they have become accustomed to.

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Returns Merchant Services Shipping Location 225

Retail TouchPoints

APRIL 18, 2024

Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses. Whether they place the order there or from their own device, glasses will be delivered within seven to 10 business days; returns and exchanges will be processed online.

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Location Kiosk Returns Shopping 264

Retail TouchPoints

FEBRUARY 5, 2025

Dissatisfied customers may leave empty-handed, or worse, decide not to return. Tools like digital surveys or feedback kiosks can pinpoint issues, enabling managers to make swift adjustments. The consequences of unchecked pricing dissatisfaction extend far beyond unhappy customers; they can undermine revenue and loyalty.

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Checkout Promotions Kiosk Customer Experience 179

Retail Gazette

NOVEMBER 5, 2024

Asda is testing out a self-service returns “drop box” where shoppers can deposit unwanted or faulty products and be refunded automatically. In the first phase of the trial, Asda staff will use dispensers to serve shoppers from the existing kiosk area.

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Payment Services Returns Kiosk Checkout 116

Retail TouchPoints

MAY 26, 2022

As a result, personalization involves constant experimentation because there are many variables for both new and returning customers. Personalization is still a budding strategy for retailers, with new technologies emerging regularly including new mobile app options, location-based in-aisle recommendations, kiosk advances and more.

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Kiosk Grocer Shopping Supermarket 162

Retail TouchPoints

JUNE 2, 2022

Select CVS Pharmacy and Target stores in New Jersey will pilot reusable bag kiosks in a partnership with GOATOTE and 99Bridges. The state recently banned single-use plastic bags, and the GOATOTE system will let shoppers use and then return bags as needed, for either a monthly or per-use fee.

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Kiosk Returns Store Operations ATS 275

Retail TouchPoints

DECEMBER 14, 2021

Other recent ecommerce innovations, and plans for the near future, include: Adding same-day grocery delivery in Texas through a partnership with Uber ; Making it easier for members to reschedule ecommerce deliveries, returns and pickups; Improving labels on fulfillment options to let shoppers easily determine what is available where, including whether (..)

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Kiosk Fulfillment Returns Location 299

Retail Focus

MARCH 13, 2025

For instance, AI-powered virtual assistants can provide product suggestions based on previous shopping habits, while interactive kiosks offer tailored promotions and inventory updates. These technologies not only enhance convenience but also reduce returns by helping shoppers make more informed decisions.

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Payment Services Checkout Inventory Management Kiosk 147

Retail TouchPoints

FEBRUARY 17, 2021

There are a wide range of digital marketing solutions for retail brands to gather data — POS, interactive kiosks, loyalty programs and email marketing with QR codes, among others. This type of one-to-one proactive outreach about highly relevant topics is effective in driving return visits and sales of high-margin full-price items.

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Target Market Marketing Kiosk Promotions 292

Retail TouchPoints

SEPTEMBER 5, 2022

Retailing is about maximizing return on the cost of assets — primarily products and service. As a result, while these companies — from taxis to transit kiosks — may have as a primary business a service or product, they are also now media companies. So is Volta a charging station company or a media company?

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Advertising Kiosk Outdoor Accounting 278

Retail TouchPoints

MAY 27, 2021

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient.

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Drop-Shipping Returns Shipping Kiosk 179

Inside Retail

FEBRUARY 4, 2024

The report emphasised that restaurateurs need to invest in more efficient ways to find and engage customers in order to get a return on their investments as 49 per cent of consumers predict that they’ll order less food delivery in 2024, especially Gen Z and Millennial customers.

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Kiosk Consumer Planning Returns 244

Retail Gazette

AUGUST 24, 2023

New Look has partnered with ZigZag Global to introduce return kiosks in some of its shops in a bid to tackle the industry’s ongoing returns problem. The booths are being trialed in 10 of the fashion retailer’s stores across the UK and offer customers “a free and convenient return option”.

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Kiosk Returns Fashion Management 52

Inside Retail

JUNE 13, 2023

The investment in digital services, as Ikea embarks on a 2 billion euro expansion in the United States, is in keeping with rival Wayfair, which last month launched a ‘Digital Design Studio’ – an in-store kiosk where shoppers can experiment with furniture styles and layout in a digital rendering of a room.

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Kiosk Accounting Returns Management 246

Frank Mayer

OCTOBER 5, 2020

Frank Mayer unveils temperature and health kiosk to help employees return to work safely. in Grafton recently developed a temperature and health-screening kiosk to help employees safely return to work during the coronavirus pandemic. The kiosk also disperses hand sanitizer that must be used to access the touch screen.

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Kiosk Returns Promotions Management 62

Retail TouchPoints

JANUARY 28, 2022

Defined as data customers are willing to give to brands/retailers in return for discounts via a loyalty/rewards program or email, zero-party data is an oft-overlooked form of data collection thanks to its simplicity, but is now having a moment that will likely turn it into a permanent fixture in retail marketer’s toolkit.

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Kiosk Outdoor Checkout Marketing 278

Inside Retail

SEPTEMBER 3, 2024

Shopper engagement Chatbots and in-store kiosks: These provide instant assistance to your shoppers seeking information, especially when it comes to those common, easy-to-answer questions. Here are the key areas to apply AI in retail. Automated checkout experiences: Retailers such as Apple are pioneering checkout-free shopping.

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Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail Focus

DECEMBER 8, 2021

As shoppers return to malls and high streets, this trend shows no signs of abating, as retailers look to provide unique, interactive and frictionless experiences that tie in with digital offerings. Interactivity is king at the restaurants, which now feature self-order kiosks similar to QSR restaurant chains.

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Kiosk Fast Fashion Promotions Returns 208

Retail TouchPoints

JUNE 30, 2022

I will provide you with a return label for an easy-peasy return.” — and another who responded well to a more businesslike tone. More online orders mean higher return rates, and thus more customer interactions. We’re sorry it didn’t fit. Empowering customer service teams to excel at, and be more productive in, their work.

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Customer Experience Kiosk Returns Checkout 264

Retail Gazette

MARCH 4, 2025

The 61,000 sq ft store has been given a fresh modern look with new feature lighting and updated signage, including materials promoting the return of Rollback. Customers will be able order via a manned till, a kiosk, or a QR code to have their food delivered to their table.

Supermarket 65

Supermarket Kiosk Promotions Returns 65

Inside Retail

MAY 31, 2023

Make the effort to offer personalised recommendations for customers, particularly those who return regularly to the store. If customers can’t find what they are looking for, they are unlikely to return to the store. Empower staff to resolve customer issues or problems quickly and effectively. A look at July’s interiors.

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Store Layout Promotions Customer Experience Marketing 334

Retail TouchPoints

APRIL 6, 2022

Other solutions are more directly shopper-facing, using natural touch points to interface with shoppers throughout their visit: Smart kiosks , whether in-store or in common areas, can utilize computer vision to identify demographics and offer shoppers curated content, like product availability in stores, product recommendations and pricing.

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Shopping Promotions Kiosk Location 323

Star Miconics

NOVEMBER 1, 2022

In a world where consumer attention spans are shrinking, and store competition has never been more cutthroat, retailers need to find new ways to make their customers want to return to their stores again and again. One way to do this is by introducing self-service kiosks in stores. 5 Ways Self-Service Kiosks Can Boost Retail Sales.

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Kiosk Merchant Services Returns Consumer 52

Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. Retailers across segments have been expanding their smart store ambitions for decades.

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Payment Services Checkout Inventory Management Kiosk 287

Frank Mayer

OCTOBER 12, 2020

While more shoppers return to stores, retail self-service kiosks offer the safe contactless experience and endless aisle options they now seek. Before we dive into how self-service kiosks can assist retail, though, it’s important to address the more pressing concern about the industry first. The Retail Elephant in the Room.

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Kiosk Returns Inventory Management Checkout 52

Retail TouchPoints

DECEMBER 16, 2020

Amazon can display larger items, on which return rates are high, and which can benefit from such showrooming. They may not necessarily stock these items at these showrooms and fulfillment centers, but they can be ordered using Amazon mobile apps, websites and kiosks.

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Fulfillment Kiosk Department Stores Location 280

Retail TouchPoints

JUNE 29, 2021

Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors. Prior to the pandemic, many grocery and CPG brands had started piloting AI-driven technology or autonomous features in stores.

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Payment Services Checkout Customer Retention Kiosk 276

Secure Retail

APRIL 12, 2023

Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us. We have championed unattended and kiosk payments for several years, giving us the ability to offer fast, secure and reliable payments from a range of manufacturers and software partners. Samsung Kiosk.

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Kiosk Payment Services Checkout Management 52

Frank Mayer

MAY 10, 2021

teams with the Illinois-based cannabis dispensary on a self-service kiosk program for the business’s multiple locations. GRAFTON, WI – Consume Cannabis Company, a cannabis retailer that operates seven dispensaries throughout Illinois and Michigan, partnered with kiosk designer and manufacturer Frank Mayer and Associates, Inc.

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Kiosk Customer Experience Consumer ATS 52

Inside Retail

JULY 27, 2022

Located 15 km from the CBD in the south-eastern suburb of Thornlie, the 14,577sqm development is anchored by Coles, Woolworths and Aldi supermarkets and is home to 42 specialty shops and kiosks. He added the shopping centre trades at a “remarkably” low specialty occupancy cost.

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Shopping Kiosk Supermarket Returns 130

Retail TouchPoints

FEBRUARY 22, 2023

But there are other factors at play: the dramatic shift to ecommerce, stale in-store inventory and a continued hesitancy to return to physical retail due to the pandemic indicates that the time for innovation in the mall is now. Gonzalez: I think that malls have been savvy in their partnerships with companies like Happy Returns.

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Consumer Shopping Department Stores Clienteling 306

Retail Times

AUGUST 25, 2023

New Look has rolled out innovative return kiosks in partnership with ZigZag Global, a leading provider of technology-driven retail returns solutions, across a selection of their stores this week. Powered by ZigZag’s award-winning returns platform, the kiosks provide a free and convenient return option for customers.

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Kiosk Returns ATS 52

Frank Mayer

MARCH 22, 2022

With the return of shopping at brick-and-mortar locations, customers’ new normal has pushed businesses to speed up their transitions into the omnichannel market to better bridge the gap between online and in-store experiences. And for various reasons, they have been hesitant to return. The Continued Rise of Self-Service Kiosks.

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Kiosk Checkout Returns Customer Experience 80

365 Retail

JANUARY 29, 2025

Integrated Systems Europe (ISE) 2025 is set to return to Fira de Barcelona Gran Via from 4-7 February, welcoming over 1,600 exhibitors and spanning a massive 92,000m. Retailers attending ISE 2025 can: Discover next-generation digital signage and interactive kiosks to enhance customer engagement.

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Kiosk Payment Services Checkout Returns 62

Inside Retail

APRIL 22, 2024

According to a recent Euromonitor report, while consumer food-service value nears pre-pandemic levels in 2024, dining-in at restaurants will not return to pre-pandemic level until 2028 in Asia Pacific. Apac’s food-service spending surpassed pre-Covid levels in 2024, as revenues grew 12 per cent to more than US$1.2 trillion in 2023.

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Kiosk Fulfillment Consumer Accounting 147

365 Retail

APRIL 8, 2025

If a customer adds an item to their cart on mobile but doesnt check out, the same item might appear in a personalised email later or be suggested in-store via smart displays or digital kiosks. When customers feel seen and understood, theyre more likely to return.

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Kiosk Payment Services Returns Fashion 52

365 Retail

JANUARY 16, 2025

Digital kiosks, for instance, allow customers to explore extended product catalogues and place orders for items not available on the shelves. These features make visits more engaging and memorable, increasing the likelihood of customers returning or recommending the store to others.

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Payment Services Store Layout Kiosk Checkout 52