Remove Kiosk Remove Point of Sale Remove Store Operations
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4 Key Point-of-Sale Trends for 2024

Retail TouchPoints

The point-of-sale (POS) system has always been the one truly indispensable technology for any merchant, large or small. They can use code from the vendor to do all the operational, ‘under the covers’ heavy lifting, but the retailer can customize the user interface based on whether the device is a traditional fixed POS or a kiosk.”

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The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout

Retail TouchPoints

Fortunately, the point of sale is a great place to receive input. The point of sale is a great place for retailers to seek feedback that will enhance the customer experience throughout the store. Similarly, retailers can add lottery capabilities to their point-of-sale touch points.

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Move Past Hype to Focus on Value with AI Implementations in the POS Space

Retail TouchPoints

In the point of sale (POS) space, three AI applications show particular promise: Headcount and Heat Mapping in Brick-and-Mortar Retail Insights from shopper behavior data are valuable – and financially impactful – to retailers.

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Lining Up For Success: The Psychology Of The Queue

Retail TouchPoints

I can join a long line at a hotel reception to check in or I can use the check-in kiosk. The digital kiosk is more valuable the longer the physical line. Consider multiple entrances/exits and flow to optimise QX; Invest in click/collect and online ordering to dilute that queue in the first place; and Utilize digital in tandem.

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How Edge Computing Enables the Retail Store of the Future

Retail TouchPoints

Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face. AI models that can coordinate video feeds, RFID and point-of-sale transaction logs, all processed at the edge in real time, can help address price tampering and ensure that customers leave with the products the store believes they have.

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Walmart Unveils Reimagined Store Design Emphasizing Digital Shopping Experience

Retail TouchPoints

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Beyond Shopping: How Retailers can Turn Stores into Experiential Hubs

Retail TouchPoints

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options.

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