Retail TouchPoints

MAY 17, 2024

The long and short of it is this: No one is really a big fan of self-checkout kiosks , but they’re not going anywhere anytime soon; and fully autonomous stores , like Amazon ’s Just Walk Out, are a tad ahead of their time with success relegated primarily to smaller, targeted environments like arenas and hospitals.

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Checkout Shopping Kiosk Supermarket 289

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A study from marketing research company Alter Agents revealed that 77% of surveyed millennial and Gen Z shoppers shop on social platforms.

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Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

MAY 29, 2024

In the point of sale (POS) space, three AI applications show particular promise: Headcount and Heat Mapping in Brick-and-Mortar Retail Insights from shopper behavior data are valuable – and financially impactful – to retailers.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327

Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more.

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Checkout Kiosk Finance Apparel 305

Retail TouchPoints

SEPTEMBER 7, 2022

Retailers providing a one-stop shop with omnichannel options will inevitably capture more engagement. It’s essential to understand the potential crunch points and areas where even an experienced retailer will need specialist knowledge to navigate these pitfalls. Integrating processes, technology, and data.

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Kiosk Inventory Management Management Accounting 264

Retail TouchPoints

APRIL 22, 2025

In addition to the tens of thousands of items resold every year through its shop, Big Reuse also operates composting programs and street tree care projects across New York City, funded in part by profits from the store. A Thriftly kiosk stationed in the clothing sorting area. Ideally, you want to save some of it for everyone else.

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Thrift Store Clienteling Merchant Services Point of Sale 165

Retail TouchPoints

JUNE 14, 2022

Holiday Oil Company , a convenience store retailer with 67 locations in Utah, has selected the Gilbarco Veeder-Root Passport Express Lane self-checkout system, to help ease its labor challenges and create a frictionless shopping experience.

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Checkout Kiosk Customer Experience Location 264

Retail TouchPoints

AUGUST 11, 2023

This shift has added stress to the checkout experience at retail stores, auto shops, ticket desks and even self-checkout kiosks. Tip screens at self-checkout kiosks constitute a gray area. If your business is in a historically tipped category and uses self-checkout kiosks (e.g., This includes retail stores.

Consumer 240

Consumer Checkout Kiosk Payment Services 240

Retail TouchPoints

JANUARY 26, 2022

For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. Supreet Barhay: Even before the pandemic, we were looking at ways shopping centers could draw more foot traffic by creating additional places for community and engagement.

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Outdoor Shopping Kiosk Customer Experience 328

Retail TouchPoints

AUGUST 11, 2020

In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station. We will not have to relocate merchandise, replace shelves or build an entirely new store to implement autonomous checkout.”.

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Checkout Payment Services Store Layout Kiosk 268

Retail TouchPoints

OCTOBER 29, 2020

Nspire provides shop fittings made to enable the placement of touchless checkout systems anywhere in the store. The goal of these kiosks is to give shoppers the ability to browse, compare and make informed decisions about the product they want to buy.

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Checkout Kiosk Point of Sale Shopping 229

Retail TouchPoints

NOVEMBER 3, 2021

margin points when their customers’ journeys are not optimized, but when they are optimized, they can recover about 70% of that margin loss,” explained Buzek. Buzek, who has studied and quantified retail technology for decades, shared the top 10 contactless trends to watch for in the coming months and years.

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Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

FEBRUARY 21, 2023

Connectivity is critical to driving in-store traffic, providing a seamless shopping experience, fostering a robust brand connection and creating lasting memories. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease.

Sporting Goods 264

Sporting Goods Payment Services Point of Sale Shrinkage 264

Retail Focus

JULY 28, 2021

For example, since McDonald’s introduced kiosk ordering systems, sales have increased, in part due to reduced customer pressure at point of sale (POS). Developers and shopping centers can completely rethink their footprints, optimizing cost and potential worth, too.

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Supermarket Checkout Kiosk Grocer 246

Retail TouchPoints

JULY 12, 2023

Computer vision at the edge would create more personalized shopping experiences that synchronize in-person, online and mobile interactions. Self-checkout kiosks are ubiquitous today, but they add to the security challenges retailers face. It may not be particularly glamorous to admit, but the future of shopping is based on data.

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Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

FEBRUARY 6, 2023

One trend driven by the rise in ecommerce shopping is a shrinking of the front, consumer-facing area of the store to make more room for back-of-house fulfillment. Stores as multi-purpose hubs — Transitioning from legacy to next-generation point-of-sale systems was a tech priority for 79% of the retail executives surveyed.

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Planning Payment Services Checkout Fulfillment 288

Retail TouchPoints

FEBRUARY 22, 2021

Instead, focus on offering complementary but discrete shopping experiences that reinforce the brand and make the best use of technology in both mediums. . As one article puts it, “Customers don’t expect a virtual experience to be like an in-person one — nor do they want it to be” (and vice versa).

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Kiosk Customer Experience Point of Sale Checkout 291

Retail TouchPoints

JUNE 3, 2020

In the last few years things like shop and scan and curbside pickup have popped up, but the numbers vary wildly depending on the retailer,” said Shannon Warner, VP of Retail and Consumer Goods at Capgemini Invent in an interview with Retail TouchPoints.

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Payment Services Checkout Kiosk Consumer 295

Retail TouchPoints

DECEMBER 21, 2023

When this person comes across an ad for a product that interests them — say, a backpack — getting that shopper through checkout as fast as possible is a top priority because as soon as they start moving, the sale is lost. Retailers used to be blind to who their shoppers are and what they’re shopping for, but not anymore. Social media?

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Checkout Payment Services Kiosk Advertising 278

Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. Retailers across segments have been expanding their smart store ambitions for decades.

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Payment Services Checkout Inventory Management Kiosk 287

Retail Focus

DECEMBER 8, 2021

Even before the pandemic, the bricks and mortar aspect of the retail sector was undergoing major changes as the battle to attract people into stores, rather than shop online, intensified. Elsewhere, digital signage inside point-of-sale elements is being used to inform and educate customers.

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Kiosk Fast Fashion Promotions Returns 208

Inside Retail

JULY 26, 2021

These customer experiences can either infuse others with a desire for the same shopping euphoria or cause would-be customers to distance themselves from your brand. Customer journey disruption is here to stay. Don’t get stuck in reactive mode. How can I get started quickly?

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Customer Experience Planning Payment Services Kiosk 246

Retail TouchPoints

DECEMBER 13, 2022

After two years of pandemic-driven online shopping, many consumers are stepping back out into the world and into physical stores. Given that omnichannel customers shop 1.7 Marketers can further leverage point-of-purchase inventory to run ads on DOOH screens in key locations right before a purchase is being made.

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Advertising Telecommunications Location Kiosk 278

Star Miconics

SEPTEMBER 18, 2024

In the latest episode of the Rising Stars Podcast, “Kiosk Solutions and Future-Proofing Technology with Frank Olea,” host Kate Orara takes listeners into the world of self-service kiosks. Tune in to discover how to maximize the potential of your kiosk solutions and prepare for the future of this fast-growing technology.

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Kiosk Payment Services Point of Sale Customer Experience 52

Retail TouchPoints

JUNE 28, 2023

For example, in-store kiosks can’t support endless aisle experiences if they aren’t underpinned by real-time inventory visibility and omnichannel order management capabilities. “Do Do retailers have interest in technologies that garner a lot of attention and PR? “For

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Consumer Clienteling Kiosk Marketing 288

Retail TouchPoints

MAY 31, 2021

One of the greatest challenges for retailers will be operating under new health and safety measures as consumers resume in-store shopping. Retailers can also review historical footage to decide where they should position staff, signage or kiosks offering free face masks. So what does the future hold? Contact Tracing.

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Store Layout Kiosk Point of Sale Advertising 165

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. Another key truth is the small factor of sunk costs.

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Checkout Payment Services Consumer Kiosk 255

Wiser

DECEMBER 10, 2019

The in-store shopping experience has a number of benefits for consumers. In simplest terms, the easiest part of shopping should be buying what you want. For example, well-trained staff can upsell and cross-sell at the point of sale more effectively. The alternative is shoppers who dread the checkout.

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Checkout Point of Sale Suggestive Selling Kiosk 142

Retail Focus

JUNE 14, 2024

Whether you are browsing the aisles of your closest supermarket or walking the stalls of the local market on a Saturday morning, you are almost certain to come across some form of point of sale or point of purchase materials. In addition, consider tailoring the shopping experience to local communities and cultures.

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Payment Services Point of Sale Customer Experience Consumer 147

Inside Retail

JULY 17, 2022

Firstly, we have rapidly grown and developed a strong omni presence in Singapore with 15 points of sales, an ecommerce website and lastly a sports marketplace, supported by a regional warehouse in Johor Bahru. The RFID tags placed on the products allow them to be automatically detected when placed at the checkout kiosks.

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

Star Miconics

SEPTEMBER 12, 2022

We’ve launched many modern point-of-sale (POS) and self-service solutions since the last VARTECH conference, and it’s not stopping now! A kiosk printing solution that uses repositionable linerless label paper, the SK1-311 SK. Star Micronics works hard to meet market demand despite ongoing supply-chain issues.

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ATS Kiosk Accessories Point of Sale 98

Star Miconics

MARCH 11, 2022

Consumers now expect payment solutions that both anticipate and address their needs no matter where, when, or how they choose to shop. E-Wallets: The Safe & Contactless Way To Shop. Digital wallet usage has skyrocketed. This is very, very good news for Technology Providers, better known as ISVs. Payments Are Complicated.

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Payment Services Merchant Services Kiosk Checkout 88

I Vend

NOVEMBER 18, 2024

In the physical world, there are established stores, pop up stores, kiosks, collection lockers and collection and drop off partners. In the early days of omnichannel, 15 years ago, the average shopper used two touchpoints to make a sale. Most commonly that was ordering online for collection in store – or click and collect.

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Promotions Kiosk Returns Checkout 52

365 Retail

DECEMBER 8, 2021

Even before the pandemic, the bricks and mortar aspect of the retail sector was undergoing major changes as the battle to attract people into stores, rather than shop online, intensified. Elsewhere, digital signage inside point-of-sale elements is being used to inform and educate customers.

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Kiosk Fast Fashion Promotions Returns 94

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

In an era marked by rapid technological advancement and shifting consumer expectations, the future of shopping is being redefined. Creating a seamless retail experience is essential for driving sales and fostering customer loyalty. To stand out, they must offer unique in-store experiences that online shopping cannot replicate.

Payment Services 52

Payment Services Shopping Checkout Inventory Management 52

Independent Retailer

AUGUST 9, 2022

” “Some retailers haven’t started to embrace things like 5G in pop-up shops, but it is a game changer.”. In addition, your sales team needs wireless devices. They cannot be tethered to a laptop or desktop while at a kiosk or tent on site. Success begins with a robust mobile retail strategy.

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Drop-Shipping Payment Services Kiosk Shipping 69

RETAIL MANAGEMENT SOFTWARE

SEPTEMBER 6, 2022

Simply put, an integrated retail management system brings together all the functionality a store needs to run its business, covering everything from the point of sale (POS) to inventory, loyalty, and staff management. ChainDrive considers all the needs of your retail outlet and your customer to provide a top-notch shopping experience.

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Management Promotions Point of Sale Checkout 111