Retail TouchPoints

OCTOBER 30, 2024

Self-service kiosks allow shoppers to take charge. And organizations around the world are seeing greater IT and business wins as a result of tightening up their endpoint management strategies. Customers want personal, seamless, no-contact experiences, and each additional endpoint helps provide what today’s customers expect.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

SEPTEMBER 13, 2024

Retailers across segments have been expanding their smart store ambitions for decades. Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements.

Payment Services 287

Payment Services Checkout Inventory Management Kiosk 287

Retail TouchPoints

DECEMBER 21, 2023

Unfortunately, like many seemingly good ideas, while this approach might drive a few more completed purchases, it fails at the bigger picture metrics that these retailers actually care about: revenue and profit. That’s because neither revenue nor profit is a function of conversion alone. In-store kiosk? High or low price?

Checkout 278

Checkout Payment Services Kiosk Shipping 278

Retail TouchPoints

MAY 30, 2024

For example, if a shopper loaded a list into their loyalty app and forgot something, the cashier or point-of-sale kiosk can share a reminder. Now, retailers can add these capabilities to self-checkout kiosks and mobile checkout options, enhancing efficiency in purchasing tickets and making it easier for retailers to grow their basket size.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Today’s POS systems have expanded beyond their traditional roles.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

JUNE 29, 2021

Prior to the pandemic, many grocery and CPG brands had started piloting AI-driven technology or autonomous features in stores. Some are testing delivery robots, others self-serve mobile kiosks, and some are simply retrofitting flagship, high-traffic locations with AI cameras and sensors.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Cross Cap

FEBRUARY 1, 2018

A guest post by our friends from Pivotal Payments. According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. The aim is to automatically ship products to the store when inventory is running low to avoid any lag time when items are temporarily out of stock.

Customer Experience 52

Customer Experience Payment Services Shipping Fulfillment 52