Remove Kiosk Remove Payment Services Remove Returns
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How digital signage and kiosks can help stores match the online experience

Inside Retail

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As Traditional operating systems can’t keep up on processes, costs, or implementation,” says Hanns.

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The Future of In-Store Tech: How Digital Innovation is Shaping Retail

Retail Focus

Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers. To combat this, retailers are embracing contactless and frictionless payment solutions.

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The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout

Retail TouchPoints

What’s more, by incorporating AI into this feedback process, retailers can tailor each question to the individual shopper and their basket. For example, if a shopper loaded a list into their loyalty app and forgot something, the cashier or point-of-sale kiosk can share a reminder.

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Asda trials self-service product returns and tobacco dispensing

Retail Gazette

Asda is testing out a self-service returns “drop box” where shoppers can deposit unwanted or faulty products and be refunded automatically. If a refund cannot be issued automatically, for example if the shopper had forgotten their receipt, they need to call for assistance from a staff member so it can be processed manually.

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Retailers Need to be Smarter with Their Smart Store Implementations

Retail TouchPoints

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. The design process is intrinsically flawed – namely, the selection of in-store solutions.

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The Future of Retail and AI

Retail TouchPoints

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Retail stores typically had to guess what changes will have a positive impact on sales and operational efficiency. The Pandemic’s Initial Impact on Retail.

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Trunk Time may be Costing You

Retail TouchPoints

Does anyone actually like returns? Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient.