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The Future of In-Store Tech: How Digital Innovation is Shaping Retail

Retail Focus

Retailers are adopting advanced technologies to improve customer interactions, streamline operations, and stay competitive. Contactless and Frictionless Payments Long checkout lines have been a longstanding frustration for shoppers. To combat this, retailers are embracing contactless and frictionless payment solutions.

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How digital signage and kiosks can help stores match the online experience

Inside Retail

This means adopting new-generation technologies such as digital signage, powered by a robust operating system, enabling remote management, personalisation and interactivity with in-store signage. “As Traditional operating systems can’t keep up on processes, costs, or implementation,” says Hanns.

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Smart shopping carts, low-code and robots: Welcome to retail tech in 2023

Inside Retail

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Retail workers have access to information about products, promotions, and pricing instantly. Payment systems evolution. Robotics on the rise.

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New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

Retail TouchPoints

This year the report was co-commissioned in partnership with a number of Mercaux’s fellow members of the MACH Alliance , a nonprofit dedicated to promoting open tech ecosystems, including Fluent Commerce , comme r cetools and Or i um. Spain, Italy and France as well as the Benelux and Nordic countries.

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How United Airlines’ Media Network Helped Univision Engage with Spanish-Speaking Travelers

Retail TouchPoints

Among the entrants to the broader world of “commerce media” are ride-sharing services Uber and Lyft ; BNPL solution Klarna ; payments provider PayPal ; gym chain Planet Fitness — and United Airlines. United Airlines’ Kinective Media officially debuted in June 2024 after running in “stealth mode” since the beginning of this year.

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The Future of Retail and AI

Retail TouchPoints

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Retail stores typically had to guess what changes will have a positive impact on sales and operational efficiency. The Pandemic’s Initial Impact on Retail.

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The End of a Transaction is Just the Beginning: Fostering Engagement, Loyalty and Return Visits at Checkout

Retail TouchPoints

What’s more, by incorporating AI into this feedback process, retailers can tailor each question to the individual shopper and their basket. For example, if a shopper loaded a list into their loyalty app and forgot something, the cashier or point-of-sale kiosk can share a reminder.

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