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Move Past Hype to Focus on Value with AI Implementations in the POS Space

Retail TouchPoints

Allowing workers at the counter, drive-thru or self-service kiosks to access this information can increase average sales and customer satisfaction, helping to guide guests toward the menu items that will make them happiest with their orders.

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The Rise of Micro Markets in Airports

Retail TouchPoints

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

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How Data Will Power Convenience at 10,000+ Wundermart Autonomous Stores

Retail TouchPoints

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk.

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Lining Up For Success: The Psychology Of The Queue

Retail TouchPoints

Up to that point, most of the research focused on efficiency and queue management as opposed to how it made shoppers ‘feel’. Most decent theme parks have a queue management system that clearly displays the ‘waiting time for this ride’ digitally at every queue entrance. This is all about managing expectations. Explain delays.

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Don’t Wait Until Black Friday to Protect Your Endpoints

Retail TouchPoints

Self-service kiosks allow shoppers to take charge. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. IT teams today can (and should!)

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COVID-19 Legal Considerations for Retailers

Retail TouchPoints

This could either be a self-service station or be staffed with a single employee whose job is to sanitize carts and ensure only clean carts are being used by customers entering the store. Second, retailers should encourage the use of self-checkout kiosks where possible. This reduces interaction between customers and employees.

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