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Don’t Wait Until Black Friday to Protect Your Endpoints

Retail TouchPoints

Self-service kiosks allow shoppers to take charge. Managing Endpoint Devices Doesn’t Have to be this Hard As a retailer, your investments in a modern customer experience shouldn’t result in added risk to your IT environment. IT teams today can (and should!)

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How AI-Driven Search and Personalization Boosted AOV 5.5% for Freedom Furniture

Retail TouchPoints

In the words of Paula Mitchell, Digital General Manager, We wanted consumers to think of Freedom not as your mums brand but as your best friends brand. In its stores, the SAP module on the POS screens mimics the customer-facing website, giving associates the same enhanced search functionality as online shoppers.

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Move Past Hype to Focus on Value with AI Implementations in the POS Space

Retail TouchPoints

Allowing workers at the counter, drive-thru or self-service kiosks to access this information can increase average sales and customer satisfaction, helping to guide guests toward the menu items that will make them happiest with their orders.

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The Rise of Micro Markets in Airports

Retail TouchPoints

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

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Walmart Unveils Reimagined Store Design Emphasizing Digital Shopping Experience

Retail TouchPoints

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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How Data Will Power Convenience at 10,000+ Wundermart Autonomous Stores

Retail TouchPoints

Wundermart’s current operations, which are focused on providing shopping opportunities at hotels and offices, let customers grab their desired items, scan each item and pay for them at a self-checkout kiosk.