Retail TouchPoints

AUGUST 4, 2023

This, combined with workforce shortages, has caused airports to move more toward automation, with self-service check-in kiosks, baggage drops and mini stores. According to SITA, by 2024 88% of airports are expected to be equipped with check-in kiosks and 59% will have automated border control.

Payment Services 246

Payment Services Kiosk Marketing Inventory Management 246

Inside Retail

JULY 24, 2023

The trend towards using self-service and self-checkout (SCO) options in both retail and hospitality was already strong, but the pandemic sent it soaring. Not just the big players Today we are seeing a shift, as smaller stores – convenience and specialist retailers – are undergoing digital transformation of their checkout process.

Checkout 246

Checkout Payment Services Kiosk ATS 246

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Currently, human intervention is only needed for checking and refilling shelves, and even that process is largely guided by the software. “We

Payment Services 317

Payment Services Checkout ATS Kiosk 317

Inside Retail

JANUARY 24, 2022

observes Teaj Sian, Managing Director at Glory Global Solutions (Australia). People flock to shopping centres and it is not just to procure goods and services; it is also about the experiential enjoyment, the social element and the ability to make more informed purchasing decisions.”. There will always be space for physical retail.

Payment Services 162

Payment Services Checkout Kiosk Sporting Goods 162

Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. With this rise in interest comes more inquiries about everything from payment options and ADA compliance to software integration. Should I consider self-service for my business?

Kiosk 84

Kiosk Payment Services Outdoor Point of Sale 84

Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

Shopping 301

Shopping Checkout Payment Services Kiosk 301

Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Large retailers in particular are interested in having a single uniform user interface.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

AUGUST 11, 2020

The parent company operates nearly 14,500 convenience stores worldwide. In the pilot store, shoppers can pay via a smartphone app for a completely touchless experience, or pay with cash or a card at a kiosk or traditional POS station.

Checkout 268

Checkout Payment Services Store Layout Kiosk 268

Retail TouchPoints

SEPTEMBER 13, 2024

Starting in the late 1980s with the introduction of self-checkout kiosks and progressing to today’s smart RFID tags and even fully automated storefronts, retail leaders have slowly but surely embraced digital in-store enhancements. The design process is intrinsically flawed – namely, the selection of in-store solutions.

Payment Services 287

Payment Services Checkout Inventory Management Kiosk 287

Frank Mayer

APRIL 30, 2021

Self-service technology has empowered patrons to take actions on their own, while businesses benefit from the enhanced customer service and added revenue these tools provide. Because kiosks are as diverse as the industries they serve, it’s impossible to attach a specific cost to a one-size-fits-all model. ADA Devices.

Kiosk 74

Kiosk Payment Services Grocer Planning 74

Retail TouchPoints

DECEMBER 20, 2023

Walmart will offer buy now, pay later (BNPL) options at self-checkout kiosks in more than 4,500 U.S. Walmart is making a big move in that direction with the integration of BNPL financing at its self-checkout kiosks, allowing customers to pay over time for everything from electronics and apparel to toys and more.

Checkout 305

Checkout Kiosk Finance Apparel 305

Retail Gazette

NOVEMBER 5, 2024

Asda is testing out a self-service returns “drop box” where shoppers can deposit unwanted or faulty products and be refunded automatically. If a refund cannot be issued automatically, for example if the shopper had forgotten their receipt, they need to call for assistance from a staff member so it can be processed manually.

Payment Services 116

Payment Services Returns Kiosk Checkout 116

Retail TouchPoints

JUNE 3, 2020

An October 2019 survey found that many shoppers are already comfortable using their phones for a number of tasks, including: Finding product information: 73% ; Making payments: 70% ; In-store navigation: 66% ; Self-checkout: 66% ; and Self-identification: 46%. One of the more common contactless technologies is mobile: 66%.

Payment Services 295

Payment Services Checkout Kiosk Consumer 295

Secure Retail

AUGUST 6, 2021

Secure Retail offers an excellent portfolio that combines technology, reliability and fast, secure, payment for EV charging points in one complete solution. All elements of our service provision have been certified to the latest compliance standards. Benefits: – ALL NFC, contact and contactless EMV payments.

Payment Services 98

Payment Services Kiosk Outdoor Advertising 98

Retail TouchPoints

JUNE 24, 2020

As our economies re-open post-pandemic, consumers are experiencing more queues and limits than ever before related to store and service interactions. Up to that point, most of the research focused on efficiency and queue management as opposed to how it made shoppers ‘feel’. This is all about managing expectations.

Kiosk 299

Kiosk Payment Services Management Point of Sale 299

Retail TouchPoints

FEBRUARY 21, 2023

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Tractor Supply Co. , You get the drift.

Sporting Goods 264

Sporting Goods Payment Services Shrinkage Point of Sale 264

Frank Mayer

APRIL 25, 2022

If you’re reading this, you’re likely either planning a self-service program or about to start. As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. Passively Capture Analytics.

Kiosk 86

Kiosk Payment Services Location Checkout 86

Retail TouchPoints

MAY 30, 2024

What’s more, by incorporating AI into this feedback process, retailers can tailor each question to the individual shopper and their basket. For example, if a shopper loaded a list into their loyalty app and forgot something, the cashier or point-of-sale kiosk can share a reminder.

Checkout 289

Checkout Point of Sale Returns Kiosk 289

Retail TouchPoints

JULY 12, 2023

Technology — specifically edge computing — provides the foundation for a better customer experience, real-time inventory management, enhanced security and loss prevention and in-store analytics. Innovations have slowed since then, but edge computing will usher in a new wave of personalization and self-service for modern shoppers.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Inside Retail

OCTOBER 26, 2023

Lightspeed is a single platform for point-of-sale, payment processing, inventory management and reporting which also includes tools for e-commerce and marketing. The report showed that customers expect both greater convenience and additional services from shopping in-store rather than online.

Shopping 246

Shopping Payment Services Dead-Stock Kiosk 246

Retail TouchPoints

OCTOBER 15, 2020

Mobile devices have become powerful payment instruments, on the way to replacing traditional cards for in-store purchases in many markets around the globe. Then the shuttering of many stores made online shopping a necessity, while social distancing measures turned contactless payments from a convenient option to a safer alternative.

Payment Services 147

Payment Services Planning Accounting Loss Prevention 147

Retail TouchPoints

OCTOBER 1, 2024

Among the entrants to the broader world of “commerce media” are ride-sharing services Uber and Lyft ; BNPL solution Klarna ; payments provider PayPal ; gym chain Planet Fitness — and United Airlines. United Airlines’ Kinective Media officially debuted in June 2024 after running in “stealth mode” since the beginning of this year.

Advertising 264

Advertising Kiosk Payment Services Promotions 264

Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

Shopping 264

Shopping Payment Services Visual Merchandising Customer Experience 264

Retail TouchPoints

APRIL 25, 2024

One self-checkout kiosk can run as much as $30,000 to install, and a study by the Food Industry Association found that 96% of the food industry retailers it surveyed offer self-checkout — meaning that self-checkout is unlikely to disappear from stores anytime soon. You need to have some store processes in place as well.

Checkout 255

Checkout Payment Services Consumer Kiosk 255

Frank Mayer

FEBRUARY 15, 2021

As standard and custom kiosks spawn innovation and provide convenience across several industries, college campuses can capitalize on many of the same benefits for students, faculty, and staff. Streamline Student Services. Simplifying processes is a major advantage to self-service kiosks. Automated mail lockers.

Kiosk 69

Kiosk Payment Services Checkout Planning 69

Retail TouchPoints

FEBRUARY 21, 2024

However, interviewing patients and visitors is difficult due to HIPAA rules, so the team extensively engages with guest services and patient advocates within the hospitals and medical campuses. We also think about texture and adding greenery [real or fake] wherever possible.”

Beauty and Health 263

Beauty and Health Shopping Payment Services Boutique 263

Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools.

Payment Services 130

Payment Services Kiosk Checkout Fulfillment 130

Retail TouchPoints

MAY 27, 2021

Post Office as their preferred location (33%), followed by retail stores (21%), UPS locations (19%), FedEx locations (13%), parcel lockers (8%) and shopping mall kiosks (5%). Offer an option for store credit with faster turnaround time, or a refund to original payment method after the return has been processed.

Drop-Shipping 179

Drop-Shipping Returns Shipping Kiosk 179

Secure Retail

APRIL 12, 2023

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us.

Kiosk 52

Kiosk Payment Services Checkout Management 52

Star Miconics

SEPTEMBER 18, 2024

In the latest episode of the Rising Stars Podcast, “Kiosk Solutions and Future-Proofing Technology with Frank Olea,” host Kate Orara takes listeners into the world of self-service kiosks. Explore innovative kiosk solutions from Star Micronics > Explore All Episodes Loving the podcast?

Kiosk 52

Kiosk Payment Services Point of Sale Customer Experience 52

Retail Focus

JUNE 14, 2024

We do not sell technology as such but help retailers improve customer experience, improve sales processes and help increase sales,” said Mark Leadbitter, global retail tech innovation consultant at Lead. This can include contactless payments and sanitised self-checkout stations.

Payment Services 148

Payment Services Point of Sale Customer Experience Consumer 148

Star Miconics

JULY 10, 2024

The SK5-31 kiosk printer redefines speed and efficiency with a multitude of features found nowhere else in the industry. Somerset, NJ – July 10, 2024 – Star Micronics , a global industry leader in point-of-sale (POS) solutions, is proud to announce the launch of its highly anticipated SK5-31 Thermal Kiosk Printer. Love Industry News?

Kiosk 52

Kiosk Payment Services Point of Sale Management 52

Secure Retail

APRIL 11, 2023

Secure Retail is an established provider of secure and bespoke omnichannel payment solutions, delivering vendor-agnostic payment gateways, hardware, software solutions and associated managed services. Here at Secure Retail the concept of self-ordering kiosks and unattended payments is nothing new to us.

Kiosk 52

Kiosk Payment Services Checkout Management 52

A1 Retail

DECEMBER 8, 2021

The Naturally Fast Food brand has introduced Adyen Giving charity donation service for payments on its new in-store kiosks. Adyen , the global payments platform, has announced the extension of its partnership with Naturally Fast Food brand, LEON to include Adyen Giving.

Payment Services 59

Payment Services Kiosk Fulfillment Returns 59

Star Miconics

AUGUST 11, 2022

In fact, 71% of food service companies surveyed in North America believe digital transformation is the most important factor towards agility. If you want to run an efficient and profitable operation, your kitchen needs tools in place to help you keep up with the high volume of orders coming in. And it shouldn’t be.

Payment Services 98

Payment Services Point of Sale Customer Experience Kiosk 98

Star Miconics

JANUARY 17, 2025

Explore Star's Kiosk Solutions The Self-Service Revolution: Grocery Edition Grocery technology at NRF 2025 didnt just stand out; it shouted its presence. Self-service kiosks and checkout stations were front and center, and not just for the sake of automation. Offer Scalable Systems: Grocery operations arent static.

Kiosk 59

Kiosk Payment Services Checkout Grocer 59

Inside Retail

MARCH 17, 2024

McDonald’s mobile app; its human-less, order-taking kiosks; its digitised menus that change based on trends, the weather and more; and even its generative AI — together, these enable McDonald’s to eke out additional sales and efficiencies worth billions of dollars to the company, which has 40,000 locations in roughly 100 countries.

Kiosk 130

Kiosk Payment Services Inventory Management Location 130