Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. Currently, human intervention is only needed for checking and refilling shelves, and even that process is largely guided by the software. “We

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Retail TouchPoints

MARCH 22, 2021

airport locations, using the “Scan, Pay & Go” technology from MishiPay. Paradies Lagardère operates more than 950 stores and restaurants in 100 airports. Airport retailer Paradies Lagardère is testing a contactless checkout experience in several U.S. The retailer is the first to introduce MishiPay’s checkout solution in the U.S.

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Retail TouchPoints

JANUARY 27, 2022

Walmart has introduced a new signature experience at its incubator location in Springdale, Ark. For example, the Pets area will let shoppers scan the QR code to search for dog bed options or learn about Walmart’s pet insurance service. called “Time Well Spent.”

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Frank Mayer

APRIL 21, 2022

Self-service kiosks continue to rise in popularity as a powerful tool benefitting businesses and their customer experience strategies. With this rise in interest comes more inquiries about everything from payment options and ADA compliance to software integration. Should I consider self-service for my business?

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Retail TouchPoints

SEPTEMBER 30, 2020

Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers. Select locations will also have Scan & Go to help customers manage their checkout directly.

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Retail TouchPoints

AUGUST 11, 2020

Circle K will pilot a touchless autonomous checkout solution in one of its Phoenix locations and plans to add the technology to other store locations. The parent company operates nearly 14,500 convenience stores worldwide.

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Retail TouchPoints

JUNE 22, 2020

One case in point is playing out with mall operator Brookfield Property Partners and Gap Inc. For three months running, Gap has failed to pay rent at virtually every Brookfield location nationwide, even for stores that Gap is operating,” according to court documents viewed by The Dallas Morning News.

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Frank Mayer

FEBRUARY 15, 2022

Chances are you’ve seen self-service kiosks, whether ordering at a restaurant, finding your way around the airport, or checking out at the grocery store. Self-service technology is everywhere. So, with the many applications they serve, how do you know what type of kiosk best fits your objectives? Self-Order Kiosks.

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Frank Mayer

FEBRUARY 22, 2022

The kiosk and display company adds the Gateway bill payment kiosk to its lineup of standard self-service kiosk solutions. GRAFTON, WI – Kiosk and display manufacturer Frank Mayer and Associates, Inc. recently announced the addition of the Gateway kiosk to its line of standard self-service kiosks.

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Retail TouchPoints

FEBRUARY 29, 2024

The centrality of the POS has led both retailers and solution providers to integrate it with other fundamental operational systems, from inventory and order management to customer relationship management (CRM) and, of course, payments. Part and parcel of that is headless architecture.

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Retail TouchPoints

FEBRUARY 6, 2023

Implementing new omnichannel technologies at brick-and-mortar locations in particular appears to be a big focus for the year, as retailers look to capitalize on increased footfall to offset smaller basket sizes. Regardless of the method, the result is the demise of the cash wrap as we know it. “If

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Retail TouchPoints

JUNE 29, 2021

Namely, the conversations focus on how traditional brick-and-mortar stores can incorporate AI into their operations as more and more fully autonomous stores pop up around the world. Retail stores typically had to guess what changes will have a positive impact on sales and operational efficiency. The Pandemic’s Initial Impact on Retail.

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Frank Mayer

APRIL 25, 2022

If you’re reading this, you’re likely either planning a self-service program or about to start. As you prepare, make sure your kiosks check all the boxes for user experience and operation. Here we detail five best kiosk practices that should be standard considerations for every project. Passively Capture Analytics.

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Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake.

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Retail TouchPoints

DECEMBER 21, 2023

For example, marketing and advertising campaigns are tailored around a shopper’s age, gender, geographic location, shopping history and other demographics. Retailers have countless data points around shoppers’ unique buying habits, their purchase and browsing history, and their preferred payment and shipping methods.

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Inside Retail

JULY 26, 2021

The secret lies in having a deep understanding of your customer journey, informed by a combination of real-time customer feedback and operational data. Operational data (such as CRM, clickstream, app usage, purchase data etc), can tell you who, what , when , where and how the experience took place. How can I get started quickly?

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Retail TouchPoints

AUGUST 4, 2022

Solana Spaces opened its first permanent location July 28, 2022 at The Shops at Hudson Yards in Manhattan. For those who had the chance to visit b8ta before the chain was shuttered earlier this year , Solana Spaces will feel familiar, not least because the location it occupies at Hudson Yards used to be a b8ta store.

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Retail TouchPoints

FEBRUARY 21, 2024

However, interviewing patients and visitors is difficult due to HIPAA rules, so the team extensively engages with guest services and patient advocates within the hospitals and medical campuses. Design concepts and even merchandise assortments are further customized based on the facility’s geographic location.

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Retail TouchPoints

MAY 27, 2021

One in five disliked being charged for returns shipping, and 19% wished they didn’t have to wait as long for refunds to be issued; 16% complained about a lack of visibility from retailers about the status of their refund, while 13% mentioned the hassle, time and effort to drop off a return package at a carrier location.

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Inside Retail

JULY 17, 2022

Decathlon’s Data Lab in Singapore is the latest facet of the brand’s pursuit of innovation and part of its efforts to develop new digital services and incubate data projects, in collaboration with partners such as Sport Singapore, research agencies, and schools. Lastly, the Data Lab is located strategically within the Kallang Alive district.

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Star Miconics

NOVEMBER 30, 2022

If you’re looking to start your own wash-and-fold laundry service (also known as wash-dry-fold) or add it to your current laundromat or dry-cleaning business, you’ll have to make sure you have the right point-of-sale (POS) hardware for the job. What is a Wash-and-Fold Laundry Service? What types of payments will I be accepting?

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Mass Relators

APRIL 24, 2024

a leading provider of end-to-end technology solutions for self-service commerce, has released its highly anticipated Cantaloupe 2024 Micropayment Trends Report. The report analyzes payment transaction data from a sample of more than 600,000 (out of 1.2 Cashless payments continue to dominate the self-service payment experience.”

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365 Retail

JANUARY 29, 2025

Retailers attending ISE 2025 can: Discover next-generation digital signage and interactive kiosks to enhance customer engagement. Experience contactless payment systems and self-checkout innovations, reducing queues and enhancing the shopping experience.

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A1 Retail

DECEMBER 8, 2021

The Naturally Fast Food brand has introduced Adyen Giving charity donation service for payments on its new in-store kiosks. Adyen , the global payments platform, has announced the extension of its partnership with Naturally Fast Food brand, LEON to include Adyen Giving.

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Inside Retail

MARCH 20, 2024

In many ways, when you look around, we appear to have normalised or, at the very least, become accustomed to mediocre service interactions. The self-service kiosk is not working. With a half-smile, the receptionist asks for my name, verifies my booking, provides the room key and briefly explains where the room is located.

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Star Miconics

AUGUST 11, 2022

Investing in the right restaurant technologies can be the key to success for many restaurants, especially multi-location chains. In fact, 71% of food service companies surveyed in North America believe digital transformation is the most important factor towards agility. But one area that is often overlooked is kitchen technology.

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Inside Retail

MARCH 17, 2024

McDonald’s mobile app; its human-less, order-taking kiosks; its digitised menus that change based on trends, the weather and more; and even its generative AI — together, these enable McDonald’s to eke out additional sales and efficiencies worth billions of dollars to the company, which has 40,000 locations in roughly 100 countries.

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365 Retail

APRIL 8, 2025

It pulls in real-time behaviour, personal preferences, social signals, location data, and even the weather. Predictive AI tools gather insights from browsing history, purchase frequency, device usage, location, social media activity, and even sentiment. This shift has led to hyper-individualisation powered by predictive AI.

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Star Miconics

OCTOBER 25, 2024

Restaurants and food service companies with airport locations have an immense opportunity to provide the meals and snacks travelers count on to sustain them before or after flights. Some want quick service before catching a connecting flight and will not be patient if forced to waste time standing in line.

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Indigo 9 Digital

AUGUST 2, 2022

Digital payments including facial recognition. Alipay, founded by Alibaba, is an online payment app that had 711 million monthly active users as of June 2020. It is the world’s largest online payment platform with more users than PayPal. At self-checkouts a camera imbedded in the screen of a kiosk scans the customer’s face.

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A1 Retail

JULY 2, 2021

A manufacturer of self-service systems, Amtek (now a Custom company ) is enhancing the automated sale of products and services with an expanding range of ‘Click & Collect’ kiosks. For customers unable to pay for their shopping online, a ‘Drive Order’ version allows for payment upon receipt of goods.

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A1 Retail

JULY 19, 2021

OneBanks is expanding its successful trial with the launch of its second pilot in-store kiosk. The in-store kiosks have been designed to cater to communities which no longer have local bank branches, but still value talking to OneBanks’ trained staff when carrying out basic banking transactions.

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Independent Retailer

AUGUST 9, 2022

Bringing the retail experience to wherever the customer is located will be an important ongoing strategy for success. . They cannot be tethered to a laptop or desktop while at a kiosk or tent on site. According to Hamer, this includes mobile payments and the right inventory systems to ensure you have the right products available.

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Wiser

AUGUST 13, 2018

Take mobile payments, for example. As stores go cashless, they risk pushing out loyal customers who don’t have mobile devices or prefer to use other forms of payment. Instead, retailers should be proactive and take action to find out what their customers actually want, and provide those products, services or technologies.

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Inside Retail

SEPTEMBER 6, 2022

They grew quickly, relatively unchallenged by local operators. This year, Masan took a majority stake in the owner of the Phuc Long tea chain and began adding tea and coffee kiosks to its convenience stores. The company’s VinCommerce unit – into which South Korea’s SK Group invested nearly US$1.5

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A1 Retail

OCTOBER 11, 2021

Customers can sell old tech at Spring’s kiosk-style ‘pods’ to help tackle the UK’s 1.6 Co-op has partnered with new tech-recirculation service, Spring, to enable consumers to get their unused electronic devices back into circulation and tackle the issue of e-waste. An account can be set up quickly and easily at Spring.co.uk.

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Inside Retail

MARCH 5, 2024

Our buy-back service, where we buy back and resell preloved Ikea items, along with the as-is market and free spare parts offer, are just some of the ways we’re enabling customers to be part of the shift to a circular economy while also saving money.

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