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Black Friday 2024: Why automation is critical for Australian retailers

Inside Retail

Building a future-proof tech stack To survive and thrive during Black Friday, retailers must invest in tech solutions that integrate seamlessly with their current systems – inventory management, CRMs, and shipping tools. Optimising shipping with automation Shipping logistics are a make-or-break factor during Black Friday.

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How Hot Topic and Lamps Plus Mastered Inventory Management and More

Retail TouchPoints

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels. It manages our BOPIS component. We also have a heavy ship-from-store side, and it also drives our curbside pickup component.

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Rethinking Returns: Innovative Strategies for Retailers to Drive Growth in 2024

Retail TouchPoints

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

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How AI is Revolutionising the Retail Sector

Retail Focus

This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. Predictive analytics provides retailers with a data-driven approach to demand planning and inventory management. This improves productivity and reduces costs.

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The Importance of Omnichannel Customer Service in Modern Retail

Retail Focus

Features like booking an in-store pickup online or returning online purchases in person are now viewed less as perks and more as baseline expectations. Cross-Channel Returns and Exchanges Returns and exchanges can be a significant sticking point, particularly when orders are made through one channel and returned through another.

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GoBolt Helps Retailers Optimize Last Mile and Inventory

Retail TouchPoints

The solution aims to give retailers the ability to monitor orders in real time across all stages of the fulfillment process, with the goal of making it easy for customer support teams to answer shopper questions about shipment progress and the status of their returns.

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What’s in store for retailers in the battle for survival, success and supremacy?

Inside Retail

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. However, because it also adds complexity to inventory management, it makes transparency and proactive communication critical.