Retail TouchPoints

JANUARY 17, 2025

As part of the deal, the robotics solution provider will engage in a Walmart-funded development program to enhance the retailers current online pickup and delivery fulfillment systems. Walmart will sell its Advanced Systems and Robotics business to Symbotic for $200 million.

Fulfillment 276

Fulfillment Store Operations ATS 276

Retail TouchPoints

MAY 25, 2023

Natural food products retailer Freshmart has adopted online sales and fulfillment solutions from eGrowcery. The customized system features a focus on fresh and prepared foods and fulfillment options including store pickup and integrated delivery.

Fulfillment 276

Fulfillment Payment Services Point of Sale Marketing 276

Retail TouchPoints

FEBRUARY 9, 2024

Hy-Vee will leverage Instacart ’s Fulfillment as a Service (FaaS) to integrate same-day delivery fulfillment capabilities into its owned and operated websites and apps. New York City’s Fairway Market partnered with Instacart in December 2023 , joining Kroger , Aldi and Walmart.

Fulfillment 276

Fulfillment Supermarket Marketing Store Operations 276

Retail TouchPoints

FEBRUARY 8, 2024

Misfits Market has introduced Fulfilled by Misfits (FBM) , offering its logistics platform for perishable brands to store, pick, pack, fulfill and deliver their products nationwide. FBM already is working with consumer brands including Spot & Tango , Cometeer and Little Spoon. “At

Fulfillment 275

Fulfillment Marketing Shipping Consumer 275

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

Fulfillment 276

Fulfillment Customer Experience Planning Management 276

Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Want to find out more about how retailers are meeting omnichannel and fulfillment challenges?

Fulfillment 287

Fulfillment Drop-Shipping Customer Retention Shipping 287

Retail TouchPoints

SEPTEMBER 14, 2023

fulfillment operations. By handing operations off to Cart.com, Pacsun will be able to tap into the company’s “scale, proprietary technologies and operational expertise” to “enhance our efficiency and increase customer satisfaction,” said Russell Bowers, COO and CFO of Pacsun in a statement.

Fulfillment 262

Fulfillment Clienteling Inventory Management Point of Sale 262

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 284

Fulfillment Drop-Shipping Shipping Markdowns 284

Retail TouchPoints

FEBRUARY 6, 2025

The more than 1,000 local florists in the 1-800-Flowers.com network, BloomNet , can dynamically dispatch, track and fulfill same-day floral deliveries using Uber Direct even as demand spikes.

Management 266

Management Merchant Services Fulfillment Shopping 266

Retail TouchPoints

FEBRUARY 14, 2024

Staples will install autonomous item-handling robots in its fulfillment centers as part of a multi-year agreement with RightHand Robotics. Robots have been used in fulfillment centers by a number of brands, including Amazon.

Fulfillment 270

Fulfillment Wholesale Shopping Store Operations 270

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

Fulfillment 276

Fulfillment Shipping Supply Chain Management Consumer 276

Retail TouchPoints

JANUARY 26, 2023

Sam’s Club is embarking on an ambitious expansion of its physical footprint, beginning with five new fulfillment and distribution centers opening this year — the first, in Georgia, in Q3 2023.

Fulfillment 276

Fulfillment Checkout Shipping Location 276

Retail TouchPoints

DECEMBER 18, 2024

The retailers partnership with VusionGroup will include a suite of Vusion 360 solutions, including: Multicolor ESLs that can support remote price changes and are equipped with flashing LEDs to guide associates doing online order fulfillment or replenishing shelves; Captana Computer Vision and AI inventory management technology in center store and fresh (..)

Inventory Management 262

Inventory Management Management Marketing Fulfillment 262

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment.

Fulfillment 253

Fulfillment Customer Experience Shopping Promotions 253

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And don’t forget that they need to sell stuff!

Payment Services 273

Payment Services Loss Prevention Fulfillment Shipping 273

Retail TouchPoints

JANUARY 13, 2025

These assistants are not only supporting customers; theyre also empowering associates who need fast and easy access to information to better support store operations and service. Ultimately, this can help retailers improve throughput and fulfill orders faster.

Customer Experience 287

Customer Experience Marketing Fulfillment Store Operations 287

Retail TouchPoints

NOVEMBER 10, 2022

Beginning in 2024, nearly all remodels and new stores will feature the majority of the reimagined store design elements, which include: Full range of merchandise: The larger Target stores will offer shoppers expanded food and beverage options, exclusive brand partnerships and a curated mix of private labels and national brands; More space: The new (..)

Fulfillment 263

Fulfillment Store Layout Planning Accounting 263

Retail TouchPoints

FEBRUARY 20, 2025

At these stores, customers can book appointments with Ikea experts while they design, quote and order Ikea products, and Ikea can arrange for delivery or schedule orders for pickup. The retailer opened eight of these stores during its FY 2024, which ended Aug.

Planning 211

Planning Fulfillment Location Payment Services 211

Retail TouchPoints

NOVEMBER 22, 2024

As a family-owned business, Bealls understands the importance of ensuring employees are fulfilled both at work and in their personal lives,” said Sanish Mondkar, CEO and Founder of Legion Technologies in a statement.

Management 275

Management Employee Engagement Fulfillment Store Operations 275

Retail TouchPoints

DECEMBER 12, 2024

Lowes said it will rely on major suppliers to execute fulfillment and delivery. In addition to opening new stores, Lowes also plans to expand its rural-oriented product assortments to an additional 150 locations, bringing its rural store count to nearly 500.

Fulfillment 285

Fulfillment Planning Location ATS 285

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC).

Fulfillment 263

Fulfillment Wholesale Consumer Store Operations 263

Retail TouchPoints

FEBRUARY 6, 2025

First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities. One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales.

Kiosk 251

Kiosk Fulfillment Customer Experience Planning 251

Retail TouchPoints

JANUARY 9, 2025

That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024. Scent is one of the biggest things that draws memories in people, Bettencourt added.

Outdoor 276

Outdoor Fulfillment Consumer Location 276

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. They need the ability to install and have optimally running tech solutions that require minimal maintenance, which deploying at the edge can support.

Advertising 293

Advertising Drop-Shipping Checkout Supermarket 293

Retail TouchPoints

JANUARY 29, 2025

Kohls will close 27 underperforming stores by April 2025 and shutter an ecommerce fulfillment center (EFC) in San Bernardino, Calif. The San Bernardino facility is one of 15 EFCs and distribution centers, and the closing stores represent approximately 2.3% of Kohls 1,150 locations.

Department Stores 177

Department Stores Fulfillment Location Consumer 177

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Fulfillment 300

Fulfillment Markdowns Store Operations Customer Experience 300

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

Fulfillment 262

Fulfillment Store Operations Customer Experience Planning 262

Retail TouchPoints

MARCH 14, 2025

Many of these items will be available for customers to take home, and for larger items like sofas, the new stores proximity to the Wayfair fulfillment center in McDonough, Ga. will expedite deliveries.

Fulfillment 146

Fulfillment Location Shopping ATS 146

Retail TouchPoints

MARCH 7, 2025

If [the retailer] had enough data, once that person entered the store, you could offer them a 10% off coupon or other promotion: Because you like this type of scented candle, have you thought about buying this product?

Payment Services 136

Payment Services Fulfillment Department Stores Customer Experience 136

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

Fulfillment 304

Fulfillment Shipping Inventory Management Location 304

Retail TouchPoints

APRIL 22, 2022

In today’s environment, for example, store operations needs to be connected not just to IT and merchandising but also store design and fulfillment, to support offerings like curbside pickup and BOPIS.

Visual Merchandising 326

Visual Merchandising Fulfillment Store Operations Consumer 326

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 276

Store Operations Shipping Fulfillment Store Layout 276

Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

Fulfillment 276

Fulfillment Shipping Location Planning 276

Retail TouchPoints

JANUARY 14, 2025

By training employees in multiple areas of the business (curbside fulfillment and different sales sections like appliances or home theater, for example), the company is now able to deploy employees across multiple stores, thereby offering them the scheduling flexibility they want.

Consumer 284

Consumer Marketing Management Fulfillment 284

Retail TouchPoints

SEPTEMBER 1, 2022

In an ideal world, no retailer would wind up with excess inventory because they would have the right insights to understand where and when their product most needs to be fulfilled. Turning to tech-enabled fulfillment not only reduces the chances of excess inventory and lowers costs. Better Inventory Forecasting = Happier Customers.

Fulfillment 308

Fulfillment Supply Chain Management Management Consumer 308

Retail TouchPoints

NOVEMBER 17, 2023

Home Depot is on the leading edge with this type of tech usage: the 2023 Retail TouchPoints Store Operations Benchmark Survey revealed that just 28% of retailer respondents’ associates use mobile devices to audit visual merchandising and displays.

Loss Prevention 257

Loss Prevention Visual Merchandising Store Operations Fulfillment 257

Retail TouchPoints

OCTOBER 9, 2023

The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

Fulfillment 304

Fulfillment Shipping Suggestive Selling Management 304