Retail TouchPoints

NOVEMBER 19, 2024

DoorDash has redesigned its shopping experience for retail products, allowing customers to search for an item across multiple merchants with prices and estimated delivery times displayed in a single view. For the hard-to-shop-for, DoorDash has gathered physical and digital gift cards from hundreds of merchants, including DoorDash gift cards.

Merchant Services 276

Merchant Services Shopping Payment Services Checkout 276

Retail TouchPoints

DECEMBER 17, 2024

Moreover, customers are paying attention to delivery details (particularly during the holiday season) and will abandon a transaction if fulfillment parameters are unacceptable. Furthermore, the integration of inventory visibility and search reduces the likelihood of stockouts and overselling while enabling seamless cross-channel fulfillment.

Fulfillment 260

Fulfillment Drop-Shipping Customer Experience Shipping 260

Retail TouchPoints

FEBRUARY 6, 2025

Were in the early stages of what you might call the Great Shopping Migration: almost 60% of online customers recently polled confirmed that they were likely to use social media platforms to shop. As mentioned, though, these shops are making improvements in standard-setting with higher-caliber merchants operating on them.

Merchant Services 179

Merchant Services Payment Services Social Commerce Shopping 179

Retail TouchPoints

AUGUST 28, 2024

Walmart Marketplace will add three popular categories to its assortment and expand fulfillment offerings for sellers, including a multichannel solutions program that will use Walmart Fulfillment Services (WFS) to fulfill orders from any ecommerce site via Walmart’s supply chain when it launches Sept.

Fulfillment 259

Fulfillment Sporting Goods Fashion ATS 259

Inside Retail

OCTOBER 13, 2024

A stagnant industry There has been significant innovation in the food and grocery retail supply chain yet it has rarely been deployed to revolutionise how everyday consumers shop. In the average month, you might shop at a half dozen different places for groceries and everyday essentials, like personal and household goods,” shared Hoggett.

Planning 245

Planning Supermarket Fulfillment Shopping 245

Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. To achieve that goal, fulfillment has to be embedded into other functional discussion areas, such as marketing and merchandising. “We This is important when we think about cross-category shopping.

Fulfillment 276

Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

FEBRUARY 6, 2025

The more than 1,000 local florists in the 1-800-Flowers.com network, BloomNet , can dynamically dispatch, track and fulfill same-day floral deliveries using Uber Direct even as demand spikes.

Management 269

Management Merchant Services Fulfillment Shopping 269

Retail TouchPoints

JANUARY 7, 2025

Admit it, youve snuck a candy bar and a decorative doo-dad into your very serious shopping cart at some point and like these TikTokers youve needed a place to hide the contraband.

Shopping 278

Shopping ATS Customer Experience Fulfillment 278

Inside Retail

JANUARY 6, 2025

Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. This, combined with Amazons dedicated focus on building a vast fulfilment network to underpin its delivery proposition, has allowed the brand to achieve the size and scale it has in the UK.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. “The Fulfillment and Logistics at Shein in a statement.

Fulfillment 264

Fulfillment Social Commerce Apparel Customer Experience 264

Retail TouchPoints

FEBRUARY 14, 2024

Staples will install autonomous item-handling robots in its fulfillment centers as part of a multi-year agreement with RightHand Robotics. Robots have been used in fulfillment centers by a number of brands, including Amazon. Walmart purchased robotics company Alert Innovation in October 2022.

Fulfillment 272

Fulfillment Wholesale Shopping Store Operations 272

Retail TouchPoints

NOVEMBER 20, 2024

Postal Service has launched an online ecommerce catalog powered by Toys ‘R’ Us for the fulfillment of gifts in its Operation Santa program. With the launch of this new ecommerce platform, we’re making it simpler than ever to help fulfill wishes and spread holiday joy.”

Shipping 276

Shipping Fulfillment Planning Shopping 276

Retail TouchPoints

OCTOBER 23, 2024

Amazon has made a number of moves to refine its offerings, including adding fuel discounts to the list of Prime membership benefits; developing a low-cost store to compete with discount shopping apps like Temu; and redesigning the homepage of its shopping app for easier navigation. The bulk of the program will be shut down by Dec.

Merchant Services 261

Merchant Services Fulfillment Shipping Jewelry 261

Retail TouchPoints

FEBRUARY 20, 2025

After the purchase is made, Amazon fulfills all Prime-eligible items in the order. Expanding Buy with Prime to Adidas.com and the Adidas app is like lacing up a fresh pair of sneakers it just feels right, said Peter Larsen, VP of Buy with Prime and Amazon Multi-Channel Fulfillment in a statement.

Checkout 216

Checkout Fulfillment Accounting Returns 216

Retail TouchPoints

DECEMBER 18, 2024

This partnership not only shows our dedication to elevating the shopping experience for our guests but also reflects our commitment to supporting our incredible team members. With this integration, were transforming our stores into fast and efficient spaces, said Brian Johnson, COO of The Fresh Market in a statement.

Inventory Management 264

Inventory Management Management Marketing Fulfillment 264

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

Fulfillment 216

Fulfillment Shipping Advertising Management 216

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences. retail and dining foot traffic has been trending up — and this is likely to continue through the holiday shopping season.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

APRIL 1, 2025

You can also keep supporting Goodwill by shopping at your local Goodwill store. All outstanding orders from GoodwillFinds will still be fulfilled, according to the website. Online Resale is a Tough Nut to Crack Its no secret that online resale on the lower end of the price point spectrum is challenging to run profitably.

Thrift Store 267

Thrift Store Shipping Fulfillment Consumer 267

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. They can then put [items] in their digital shopping cart and complete the shopping experience.”

Fulfillment 255

Fulfillment Customer Experience Shopping Promotions 255

Inside Retail

FEBRUARY 20, 2025

We currently live in an era marked by economic uncertainty, environmental consciousness, and a desire for uniqueness, Australians are increasingly embracing second-hand shopping. The hunt for the thrill of it One of the driving appeals of second-hand shopping lies in the exhilaration of the search, the dopamine release gained in the hunt.

Shopping 130

Shopping Thrift Store Fashion Fulfillment 130

Retail TouchPoints

OCTOBER 23, 2024

For retailers, 3P commerce provides the ability to offer an increased selection of products and helps reduce the risks of managing fulfillment — an issue we saw firsthand with recent supply chain disruptions,” said Lou Keyes, CEO of Rithum in comments shared with Retail TouchPoints.

Consumer 290

Consumer Fulfillment Management Accounting 290

Retail TouchPoints

DECEMBER 17, 2024

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents. Related Reading: How AI Assistants are Already Reshaping Shopping

Fulfillment 261

Fulfillment Shipping Returns Shopping 261

Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Advertising 295

Advertising Drop-Shipping Checkout Supermarket 295

Retail TouchPoints

DECEMBER 31, 2024

With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment. Thats important given that the same report also revealed that96%of consumers would shop again with a retailer based on a good returns experience.

Returns 311

Returns Payment Services Shipping Fulfillment 311

Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example).

Fulfillment 278

Fulfillment Planning Consumer Shopping 278

Retail TouchPoints

JANUARY 13, 2025

In many ways, this show was a big coming out for the company, which also unveiled the NVIDIA AI Blueprint for retail shopping assistants , a generative AI reference workflow designed to help developers create AI-powered digital assistants that work with and support human workers online and in stores.

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. The store continues to endure as the centerpiece of the vast majority of shopping journeys, and Bruno’s experience makes him ideally suited to help retailers prioritize their technology and experience strategies.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

JUNE 10, 2024

stores by 2026, testing of a Gen AI-powered digital shopping assistant and the integration of drone delivery into its app. Since that time, Walmart has added more Gen AI-powered online shopping features, including product reviews, product summarizations and product comparisons. in a state m ent.

Shopping 299

Shopping Fulfillment Accounting Planning 299

Retail TouchPoints

JANUARY 29, 2025

Kohls will close 27 underperforming stores by April 2025 and shutter an ecommerce fulfillment center (EFC) in San Bernardino, Calif. Like other department stores, Kohls has had trouble adjusting to changes in consumer shopping patterns. of Kohls 1,150 locations. Net sales for the retailers Q3 2024, which ended Nov. 2, 2024, declined 8.8%

Department Stores 179

Department Stores Fulfillment Location Consumer 179

Retail TouchPoints

MARCH 14, 2025

The 150,000-square-foot space, located within the District at Howell Mill shopping center in Atlantas Upper Westside neighborhood, will offer furniture, home dcor, housewares, appliances and home improvement essentials. will expedite deliveries.

Fulfillment 165

Fulfillment Location Shopping ATS 165

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. Our customers often tell us that shopping with us feels like shopping with family. stars) and Google ( 4.3 ) app stores.

Payment Services 278

Payment Services Checkout Shipping Shopping 278

Retail TouchPoints

FEBRUARY 26, 2024

In 24 stores and online, Dillard’s has introduced The Coterie Shop to spotlight luxury special occasion and casual dressing pieces from four entrepreneurial fashion brands: Abbey Glass , Buru , Crosby by Mollie Burch and Fanm Mon. “We We are truly honored to be their partner and so happy to share their work at Dillard’s.”

Fashion 278

Fashion Shopping Fulfillment ATS 278

Retail TouchPoints

AUGUST 21, 2024

Consumers are changing how they shop and who they shop with, and now brands are taking notice. Embracing Alonement in Retail Design What makes people shop in stores today? Shopping alone may be the answer. As shopping becomes more of an individualized happening, rethinking traditional retail spaces is vital.

Shopping 279

Shopping Kiosk Fulfillment Consumer 279

Retail TouchPoints

MARCH 25, 2025

Were creating an even more attractive offering for advertisers to easily stay connected with customers wherever they choose to shop among Instacarts growing network of retail sites powered by Carrot Ads, which will now include one of the Midwests largest grocers. Hy-Vee first partnered with Instacart for deliveries in 2018.

Advertising 147

Advertising Fulfillment Grocer Finance 147

Retail Gazette

DECEMBER 4, 2024

“For Muji’s colleagues and customers in Europe it is business as usual – all stores and ecommerce will continue to operate as before, and all new and outstanding orders will be fulfilled.” FRP had explored a company voluntary arrangement (CVA) for The Body Shop following a shop closure and redundancy programme.

Shopping 124

Shopping Beauty and Health Fashion Planning 124

Retail TouchPoints

MARCH 14, 2024

Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Taking advantage of the balmy Florida weather, Bal Harbour Shops pioneered the idea of an open-air shopping mall. Matthew Whitman Lazenby and his family have never dreamed small.

Shopping 299

Shopping Consumer Drop-Shipping Shipping 299

Retail TouchPoints

APRIL 4, 2025

Recent Entry into Ecommerce for GoodRx GoodRx had introduced its ecommerce solution in fall 2024 with a DTC shopping experience for Opill, the first over-the-counter birth control pill. This move followed the December 2024 partnership of RedMedia with in-store retail media solution Grocery TV.

Payment Services 147

Payment Services Shopping Supermarket Management 147