Retail TouchPoints

JUNE 1, 2023

Walmart ’s latest sustainability initiatives combine changes to its fulfillment processes as well as customer-facing options for reducing waste, including allowing online shoppers to opt out of plastic bags for store pickup orders and to request consolidation of multiple items into fewer boxes. in a statement.

Fulfillment 266

Fulfillment Shipping Location Planning 266

Retail TouchPoints

JULY 10, 2024

Walmart already has opened four of five planned next-generation fulfillment centers , designed to expand access to next-day and two -day shipping for Walmart customers as well as to support clients of Walmart Fulfillment Services.

Fulfillment 214

Fulfillment Shipping Location Planning 214

Retail TouchPoints

SEPTEMBER 19, 2023

With Salesforce’s 2023 holiday predictions forecasting that BOPIS (buying items online for in-store or curbside pickup) will influence $28 billion in incremental sales during the holiday season, retailers seeking to capitalize on this revenue opportunity need to ensure their store operations and inventory management practices are up to par.

Store Operations 254

Store Operations Shipping Fulfillment Store Layout 254

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. CEO Marvin Ellison, speaking during a recent conference call discussing the home improvement retailer’s Q3 financial results, revealed that Lowe’s is on track to change over its entire store base to this model by the end of 2023.

Fulfillment 255

Fulfillment Markdowns Store Operations Customer Experience 255

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. Creating Joy Amid Uncertainty.

Fulfillment 284

Fulfillment Shipping Inventory Management Location 284

Retail TouchPoints

OCTOBER 9, 2023

When did you notice that your favorite store had changed? The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? 3: Buy in-store, ship to home is gaining speed.

Fulfillment 289

Fulfillment Shipping Suggestive Selling Management 289

Retail TouchPoints

JULY 18, 2024

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

Customer Experience 237

Customer Experience Kiosk Shrinkage Shipping 237

Retail TouchPoints

OCTOBER 23, 2024

While being able to physically investigate a product in context is a clear value prop of the brick-and-mortar experience, consumers increasingly see stores as destinations for high-quality service, immersive experiences and activations, and even digital order fulfillment.

Checkout 213

Checkout Clienteling Fulfillment Store Operations 213

Retail TouchPoints

SEPTEMBER 22, 2023

Great Omnichannel Experiences Win Customers Consumers expect great omnichannel experiences — from fast shipping to buy online, pick up in-store (BOPIS): 83% of consumers search elsewhere if they can’t find fast shipping options. 92% of consumers shop elsewhere to save on shipping , leading to cart abandonment.

Shipping 247

Shipping Wholesale Fulfillment Consumer 247

Retail TouchPoints

JULY 25, 2022

Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Prior to this, online orders had been fulfilled from a central distribution center. Improving Store Operations Efficiency.

Fulfillment 198

Fulfillment Shipping Promotions Store Operations 198

Retail TouchPoints

JUNE 15, 2022

Customers expect their orders to be complete, accurate, not damaged, consolidated, with free shipping on the same day, the next day or on time when you said they’d get it. They want to know where it is in the fulfillment process. And then when they finally get it, they want to ship it back to you…for free!

Shipping 248

Shipping Fulfillment Customer Experience Management 248

365 Retail

SEPTEMBER 23, 2021

Reimagining the role of the store as an online fulfilment channel will become an increasing priority for retailers in their post-pandemic recovery, the latest IDC White Paper, sponsored by Sensormatic Solutions , the leading global retail solutions portfolio of Johnson Controls , has revealed.

Fulfillment 52

Fulfillment Store Layout Shipping Consumer 52

Retail Next

FEBRUARY 21, 2020

However, the scale and reach of an e-commerce operation can place substantial strain on your existing logistics infrastructure. While it may be possible for your business to pack and ship the e-commerce orders itself, this can become unmanageable as the volume and diversity of orders grows. . Short- and Medium-Term Needs.

Fulfillment 52

Fulfillment Shipping Planning Store Operations 52

Retail TouchPoints

JANUARY 3, 2024

According to the Retail TouchPoints 2023 Omnichannel and Fulfillment Benchmark survey, 54% of retailers cited minimizing fraudulent returns as a major challenge, second only to shipping and handling costs.

Returns 144

Returns Drop-Shipping Merchant Services Fulfillment 144

Retail TouchPoints

MAY 20, 2024

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. and Canada in 2023.

Shipping 286

Shipping Fulfillment Store Operations Location 286

Retail TouchPoints

AUGUST 19, 2021

From a logistical standpoint, every product sees a minimum of eight physical touch points between its manufacturer and the store shelf. Each time that product is touched — whether it’s moving from a warehouse or fulfillment center, being loaded onto a truck or being put on a shelf — costs money. Fulfillment is key to personalization.

Fulfillment 261

Fulfillment Management Shipping Consumer 261

Retail TouchPoints

SEPTEMBER 25, 2023

Retail TouchPoints (RTP): How are the increasing demands for fast fulfillment affecting supply chains? What you offer [in terms of fast fulfillment], and to whom, is very important. For example, in some cases the retailer won’t make money if they have to ship the customer another item. To provide a 99.5%

Returns 295

Returns Supply Chain Management Fulfillment Customer Experience 295

Retail TouchPoints

OCTOBER 11, 2024

As a result, they are organizing the back-of-house environment in an efficient way that allows them to fulfill orders efficiently and accurately. For example, on shopping channels with multiple distributors, sellers may be deprioritized on the site for overselling or shipping incorrect items.

Advertising 248

Advertising Drop-Shipping Checkout Supermarket 248

Retail TouchPoints

NOVEMBER 3, 2020

Retailers that buy a bit more selectively can put less product in the store, and hold back more for direct-to-consumer (DTC) fulfillment. RTP: Even with a longer holiday season, we keep hearing about the potential for delayed deliveries and fulfillment challenges. Keith Jelinek. What can the retailer learn from and improve?

Drop-Shipping 178

Drop-Shipping Merchant Services Fulfillment Shipping 178

Retail TouchPoints

DECEMBER 8, 2022

Before I knew it, I had three different accounts, three different shipping minimums and three boxes. The true innovation in the NA space is creating a sense of familiarity for the consumer, like going to their local wine and liquor store. Store-Based Fulfillment Keeps Costs in Check. and high-end partnerships.

Fulfillment 256

Fulfillment Marketing Customer Experience Consumer 256

Retail TouchPoints

AUGUST 29, 2024

As stores continue their evolution to being the physical manifestation of the digital brand, having high levels of inventory accuracy is quickly becoming integral to delivering excellent customer experience. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

Customer Experience 259

Customer Experience Shipping Inventory Management Management 259

Retail TouchPoints

FEBRUARY 25, 2022

RFID-ticketed products are not yet required for drop-ship suppliers. FineLine Technologies is working with vendors that RFID source-tag at their factories, Davidson reported, and that now use the technology for automated outbound shipment verification and automatic advance shipping notification generation.

Drop-Shipping 267

Drop-Shipping Jewelry Shipping Inventory Management 267

Retail TouchPoints

AUGUST 5, 2024

In fact, the 2023 Retail TouchPoints Store Operations Survey found that among the 82% of respondents who have armed associates with mobile devices, 59% saw improved employee productivity while 50% saw improved cross-sells and upsells. That’s three different passwords and user accounts in each store across the fleet.

Inventory Management 247

Inventory Management Point of Sale Promotions Jewelry 247

Retail TouchPoints

NOVEMBER 18, 2021

This enables a robust omnichannel retail strategy that delivers a unified, seamless and consistent customer experience across all physical stores, websites and mobile apps. A fast, flexible and responsive fulfilment process. Optimized supply chain management to avoid stockouts and overstocking. Embrace the Need for Speed .

Supply Chain Management 238

Supply Chain Management Fulfillment Shipping Inventory Management 238

Retail TouchPoints

JULY 31, 2023

The report also noted that the most advanced AI solutions can realize savings by using analysis “to route online orders to stores with merchandise most likely to go on markdown while also considering the shipping cost.

Markdowns 227

Markdowns Shipping Fulfillment Consumer 227

Retail TouchPoints

JULY 16, 2021

As consumer habits and expectations continue to change toward cleaner, safer, accurate and hyper-personalized experiences — during and after the pandemic — retail is struggling to fulfill such on-demand productization and experiences safely and efficiently. Personalized and Hyperlocal Logistics.

Fulfillment 326

Fulfillment Consumer Target Market Shipping 326

Retail TouchPoints

DECEMBER 31, 2021

“I do think the nature of retail jobs will change, whether it’s [staffing] microfulfillment centers or just ship-from-store and BOPIS,” said David Ritter, Managing Director of the Alvarez & Marsal Consumer and Retail Group in an interview with Retail TouchPoints.

Home Furnishings 294

Home Furnishings Shipping Fulfillment Consumer 294

Retail TouchPoints

NOVEMBER 4, 2021

And so once again alternative fulfillment solutions such as curbside pickup and buy online, pick up in-store will be critical to holiday success, although this year retailers are ready. People tend to want to do that type of transacting on a laptop or a desktop where they can have multiple windows open versus a smartphone.”.

Consumer 259

Consumer Merchant Services Payment Services Drop-Shipping 259

Retail TouchPoints

NOVEMBER 5, 2024

For example, UK retailer Co-op is using Walmart Commerce Technologies ’ Store Assist solution to improve its digital commerce operations.

Supermarket 231

Supermarket Shopping Consumer Merchant Services 231

Inside Retail

JULY 13, 2023

Product quality has become more important for online shoppers compared to two years ago, along with product cost, shipping cost, customer reviews, and authenticity. With Fulfilment by Amazon, sellers can save on their operating costs to pay only for the storage space they use and the orders we fulfil,” he added.

Consumer 130

Consumer Payment Services Fulfillment Department Stores 130

Retail TouchPoints

AUGUST 29, 2024

Consumers cite value as their top reason for using these apps, at 58% , far outstripping the second-most-popular reason, fast shipping, at 28%. Even if you’re not offering points, benefits like free returns or shipping” can encourage shoppers to sign up.

Consumer 253

Consumer Shipping Accounting Planning 253

Retail TouchPoints

JANUARY 10, 2023

Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. Dashers will send confirmation photos to consumers when they drop off the items at the designated store.

Returns 245

Returns Drop-Shipping Wholesale Shipping 245

Retail TouchPoints

MAY 2, 2023

Known for its closets and organizational solutions, The Container Store’s program is unusual in accepting products for resale from categories that it doesn’t sell. Container Store customers can pick up a ThredUp Clean Out Kit at any of the retailer’s 97 stores or generate a prepaid shipping label from containerstore.thredup.com.

Payment Services 248

Payment Services Apparel Shipping Accessories 248

Inside Retail

DECEMBER 8, 2021

For applications like warehousing, fulfillment, inventory, store operations, shipping and receiving, the need to maintain rapid, accurate and seamless data capture to provide real-time visibility is essential.

Drop-Shipping 130

Drop-Shipping Outdoor Fulfillment Shipping 130

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Today, 59% of brands allow shoppers to filter and refine their selection to show store inventory availability and have “complete the look” features. She can be reached at kathy.kimple@osf.digital.

Checkout 220

Checkout Shipping Customer Experience Point of Sale 220

Retail TouchPoints

JUNE 25, 2024

Our enhanced FLX Rewards program represents a significant step in providing a seamless shopping experience for sneaker enthusiasts,” said Mary Dillon, President and CEO of Foot Locker in a statement.

Drop-Shipping 207

Drop-Shipping Planning Returns Shipping 207

Retail TouchPoints

JUNE 7, 2024

The right transportation technology vendor can route local pickups from multiple vendors going to the same customer, batch them at a cross-dock, and once they fill up a full truckload, ship them directly to the customer’s facility/store with no additional steps. This can be the entire shipment, a pallet or a parcel.

Inventory Turnover 225

Inventory Turnover Shipping Store Layout Management 225