Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And process returns of stuff people don’t want!

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Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. Returns is just one example.” . In-Store Returns Trending Up, But Not Pouring In.

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Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

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Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

JUNE 14, 2024

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide.

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Returns Customer Experience Shopping ATS 304

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Yes, some technologies (e.g.

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Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

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Returns Beauty and Health Shipping Customer Experience 301

Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app. “We trillion sold by U.S.

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Retail TouchPoints

DECEMBER 22, 2020

Seeking to minimize customers’ return complexities, Walmart has partnered with FedEx for at-home pickup of unwanted gifts or ill-fitting apparel. Customers can schedule returns via the new Carrier Pickup by FedEx service for products that have been shipped and sold by Walmart.com, using either the website or the Walmart app.

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Retail TouchPoints

FEBRUARY 24, 2025

In November 2024 Niccol laid out details of the Back to Starbucks plan, designed to re-establish the chain as the Community Coffee House, including simplifying an overly complex menu, returning to self-service condiment bars and doing a better job of balancing mobile and in-person orders.

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Retail TouchPoints

JUNE 16, 2020

More than 200 in-person return drop-off locations are operating again at retailers including Paper Source and Cost Plus World Market. Happy Returns had closed its 700+ -store Return Bar network in March due to COVID-19, but the company has reopened this portion with new contactless customer interaction processes.

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Returns Drop-Shipping Store Operations Shipping 179

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

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Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

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Returns Supply Chain Management Fulfillment Customer Experience 306

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. More Online Sales Means More Returns.

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. Cleanliness Will be Just as Important to Returning Shoppers. said Scaretta. “ Now consumers look for that.”.

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Sporting Goods Fulfillment Returns Store Layout 299

Retail TouchPoints

MARCH 11, 2021

While digital sales skyrocketed in 2020, the similarly large spike in store-based fulfillment showed that stores are still a vital part of the equation. They wanted to get out and didn’t linger in stores, or walk around aisles or window shop. I think you’re going to have a lot more of that once people return.

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Shopping Outdoor Fulfillment Returns 308

Retail TouchPoints

MARCH 24, 2022

Department store chains in all countries continue to lose overall share, though most had a burst of sales in the summer when most countries relaxed COVID-19 restrictions,” Marcotte wrote. In-store digital technology like smart shelving and frictionless purchases are expected to be a major competitive differentiator.

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Retail TouchPoints

AUGUST 28, 2023

The Challenge of Managing Returns “Returns were a huge issue in 2022, and consumers are looking at return policies as a key component of their purchasing decision-making,” said Schwartz. One popular way to throttle back return rates is to shorten return windows, but during the holidays this can result in a zero-sum game.

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Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. There is no ‘returning to normal’.

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Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

AUGUST 19, 2020

Store comp sales increased 10.9%, but the most impressive growth was in digital comp sales, which grew 195%. However, Target’s brick-and-mortar stores proved to be essential elements in the retailer’s overall growth, fulfilling more than 90%. of the retailer’s Q2 sales.

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Retail TouchPoints

FEBRUARY 12, 2021

Early adopters have proven that the technology can provide a significant return on investment. Additionally, it boosts sales margins and expedites returns and exchanges, making it a valuable tool for profitably improving the consumer experience. consumer reliance on ecommerce, in-store pickup, and self-checkout.?.

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Retail TouchPoints

JANUARY 31, 2025

We achieved numerous milestones during the year, including having about half our stores in the Project Fusion layout and opening our 10 th and largest distribution center.

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Planning Returns Location Marketing 179

Retail TouchPoints

SEPTEMBER 17, 2020

21 hearing date by six to seven months , which Tiffany claims is an “attempt to run out the clock to avoid fulfilling its obligations under the merger agreement.”. Global sales at the luxury retailer fell 29% in Q2 2020, an improvement over Q1’s 45% drop, and the company returned to profitability. 24, 2020 deadline.

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Fulfillment Returns Fashion Marketing 262

Retail TouchPoints

FEBRUARY 23, 2021

Digital accounted for 44% of net sales in Q4 2020, and the retailer also highlighted the fact that 25% of its digital sales were fulfilled from its brick-and-mortar stores via curbside pickup and same-day delivery. The increasing prominence of digital reflects the company’s “Polaris” omnichannel transformation strategy.

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Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

DECEMBER 14, 2020

Boehme expects delivery and fulfillment to remain the major constraints throughout the winter, and he warned that smaller retailers lacking the clout of their larger peers will have a more difficult time staying fully stocked. “You This same interplay of data will be vital to fulfillment. Now the key challenge is capacity.

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Shopping Merchant Services Fulfillment Returns 306

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. Expected benefits include improvements to in-stock rates , inventory accuracy and flow across stores, pickup services and delivery.

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Retail TouchPoints

FEBRUARY 15, 2021

Now, as retailers engage in a staggered return to business activity, and as lease renewals approach, tenants and owners are back to the drawing board, considering their strategy for the coming months. The in-store experience remains a crucial part of consumer expectations. The Online-Offline Hybrid.

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Fulfillment Checkout Store Layout Consumer 279

Retail TouchPoints

APRIL 2, 2021

Kroger outlined plans to deliver total shareholder returns of 8% to 10% in 2021 at its virtual Investor Day, held March 31, 2021. Our go-forward strategy builds on these strengths to drive share growth, increase profitability across digital, and deliver strong and sustainable total shareholder returns.”. on March 22.

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Fulfillment Supermarket Returns Planning 270

Retail TouchPoints

APRIL 17, 2023

Additionally, members of the Diamond rewards program can continue accruing and redeeming benefits, and David’s Bridal will honor all gift cards, returns and exchanges. The wedding retailer also expects to file bankruptcy proceedings in Canada and in the UK for its subsidiary there.

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Payment Services Fulfillment Returns Marketing 344

Retail TouchPoints

DECEMBER 8, 2022

The true innovation in the NA space is creating a sense of familiarity for the consumer, like going to their local wine and liquor store. Store-Based Fulfillment Keeps Costs in Check. That’s why the stores “act as fulfillment centers, which is really important to get products out to customers quickly,” he said.

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Fulfillment Marketing Customer Experience Consumer 278

Retail TouchPoints

OCTOBER 10, 2024

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” “This means products like clothing need to be packaged in bags or boxes — but that’s not always the way people shop for soft goods.

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Payment Services Apparel Checkout Fulfillment 264

Retail TouchPoints

FEBRUARY 5, 2021

Additionally, there will be a wave of returns that will need to be properly managed and tracked in a way that promotes profitability and customer satisfaction. Finally, the first half of January brings an additional peak season for retailers as customers make their way online or into stores for gift card redemptions. Next Steps.

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Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

SEPTEMBER 19, 2023

This is the latest initiative in Oracle and Uber’s seven-year strategic cloud partnership and it will not only help retailers keep pace with consumer demand for on-demand delivery and returns but also streamline omnichannel customer experiences.

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Returns Customer Experience Location Management 278

Retail TouchPoints

FEBRUARY 11, 2021

Traditionally, the brick-and-mortar store delivered a fairly static and conventional experience to the customer. Shoppers will return to some degree after the pandemic, but malls need to reinvent themselves. In addition, mall operators are being asked to convert empty commercial space into mini-fulfillment centers for retail tenants.

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Retail TouchPoints

AUGUST 13, 2021

Hudson’s Bay stores continue to play a role in the ecommerce ecosystem by providing customers with a place to handle returns and exchanges, as well as by accepting Hudson’s Bay Rewards and Hudson’s Bay credit cards across both channels.

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Customer Experience Fulfillment Returns Marketing 299

Retail TouchPoints

JULY 29, 2024

This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return products (and lose confidence in a brand). Based on the customer response, the tool can process the correct payment while reducing the number of customer care contacts and returns that need processing.

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Payment Services Returns Fulfillment Promotions 245