Retail TouchPoints

JANUARY 11, 2023

Brands once had the challenge of getting customers to walk through their large store doors, supplying products they wanted to purchase and hoping they would return, but everything was limited to that in-store traffic. Some may argue there are too many options.

Fulfillment 264

Fulfillment Social Commerce Management Shopping 264

Retail TouchPoints

DECEMBER 27, 2024

The ease of online shopping is partly driven by flexible return policies. Gen Z often buys multiple items, tries them on at home and returns what doesnt fit. Across generations, 24% of online clothing purchases are returned.

Returns 245

Returns Promotions Shopping Shipping 245

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Merchant Services 256

Merchant Services Social Commerce Checkout Payment Services 256

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 259

Marketing Payment Services Beauty and Health Fulfillment 259

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. There is no ‘returning to normal’. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

Payment Services 286

Payment Services Fulfillment Consumer Store Operations 286

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door.

Fulfillment 222

Fulfillment Customer Experience Management Shopping 222

Retail TouchPoints

OCTOBER 4, 2024

It’s understandable that retailers are frustrated by persistently high product return rates, especially for ecommerce purchases ( 15.4% Make return policies crystal clear. I think it’s fair to say that very few retailers are super-explicit about their return policy,” she said. “I

Returns 230

Returns Inventory Management Consumer Management 230

Retail TouchPoints

OCTOBER 7, 2022

Social Commerce Meets Affiliate Marketing. The Independent ’s move is yet another sign that ecommerce has officially moved beyond the store website; consumers increasingly expect to be able to make a purchase when and where inspiration strikes , whether that be on social media, while streaming videos or directly in search engines.

Merchant Services 251

Merchant Services Checkout ATS Fulfillment 251

Retail TouchPoints

OCTOBER 15, 2021

There is no standardization across the industry and inconsistent sizing leads to markdowns and returns. When brands and retailers try to bring extended sizing to market, they need to determine how many SKUs they need to allocate to specific stores to accommodate in-store shopping and online fulfillment.

Consumer 284

Consumer Merchant Services Markdowns Fulfillment 284

Retail TouchPoints

AUGUST 18, 2023

Retailers also need to apply this mobile-first lens to everything that happens after the purchase is made, including package tracking and product returns. interactions and automated return experiences. You need to make sure the experience is really tailored for that [mobile] format,” said David Morin, VP of Customer Strategy at Narvar.

Returns 231

Returns Consumer Checkout Apparel 231

Inside Retail

DECEMBER 10, 2024

These immersive technologies not only make shopping more enjoyable but also help reduce returns, as customers are more likely to be satisfied with products theyve had a chance to preview in detail. The rise of social commerce Social media platforms have evolved from simple networking sites into full-fledged e-commerce platforms.

Social Commerce 130

Social Commerce Consumer Shopping Inventory Management 130

Retail TouchPoints

DECEMBER 2, 2022

When Mitchell’s grandfather, Morris “Moishe” Cohen, returned from fighting in World War II, he and his brother-in-law took over the business. The company’s website, built on WooCommerce , features all 2,000+ items carried in the store, and orders are fulfilled directly from the store itself.

Social Commerce 268

Social Commerce Clienteling Location Shopping 268

Inside Retail

MARCH 25, 2024

The platform According to Urban, Zalora’s platform services and e-commerce solutions provide brands with a one-stop shop and a single point of contact for all their e-commerce needs. Urban pointed out that the brand is achieving a monthly recycling rate of beyond 90 per cent in all fulfilment centres.

Fulfillment 130

Fulfillment Social Commerce Fashion Marketing 130

Retail TouchPoints

JANUARY 4, 2022

RTP: There are so many new digital commerce opportunities emerging, but the report’s introduction noted that we’ve “returned to our defaults,” or “the store of yore.” We’re slowly being retrained to expect instant gratification and fulfillment, even online. Why do you think this is? Let’s think ahead though.

Consumer 323

Consumer Customer Experience Marketing Fulfillment 323

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov. 17 from 3 to 3:30 p.m. NFT, cryptocurrency and metaverse reality check.

Merchant Services 300

Merchant Services Payment Services Consumer Beauty and Health 300

Retail TouchPoints

NOVEMBER 12, 2021

Larger marketplaces offer convenience and peace of mind — you know that you’re going to get it, you know when you’re going to get it and you know what their return policies are. Convenience can come in the form of different types of fulfillment options , including getting things delivered or picking up in-store.

Merchant Services 233

Merchant Services Shipping Fulfillment Social Commerce 233

365 Retail

MARCH 1, 2022

We predict that the ongoing shift in buyer behaviour and subsequent move to online shopping will be the driving forces for brands to continue and even accelerate the pace of their Amazon digital transformation sales strategies, as well as use this as an opportunity to improve their digital commerce operations.

Social Commerce 111

Social Commerce Drop-Shipping Fulfillment Shopping 111

Inside Retail

MARCH 29, 2022

We are at the forefront of innovation with social commerce, enhanced retailing and emerging retailing. In the last 12 months alone, that customer base’s social commerce spending has risen 50 per cent, from $10/month to $15/month. Indeed, AR and VR have the ability to potentially reduce returns by 31 per cent.

Social Commerce 130

Social Commerce Shopping Fulfillment Consumer 130

Retail TouchPoints

OCTOBER 6, 2022

The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear. This will create a significant opportunity for specialty apparel retailers, which are predicted to see 4.6% YOY growth this holiday season, whereas department stores will only see a 0.3% increase.

Merchant Services 245

Merchant Services Payment Services Promotions Location 245

Retail TouchPoints

MAY 18, 2021

They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. We’re even seeing some malls turn into fulfillment centers. It really depends on the local community and what it needs. Stores and malls will have to morph to what the community requires.

Fulfillment 175

Fulfillment Consumer Returns Shipping 175

Retail TouchPoints

NOVEMBER 10, 2020

The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. Digital presents also can save on shipping costs, while helping gift recipients avoid pesky returns. Delivery Delay Woes Can be Handled with Transparency and Honesty.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

JULY 30, 2020

Schools and universities are presenting plans designed to ensure students’ safe return to classrooms, but regardless of their children’s age, parents, grandparents and caregivers are purchasing more health-related goods to help them prepare. Health and safety fears inspiring new purchase decisions.

Merchant Services 253

Merchant Services Advertising Apparel Consumer 253

Retail TouchPoints

NOVEMBER 18, 2020

Kroger handles this with a range of solutions, from macro-level initiatives like its purchasing partnership with Walgreens to locally tailored fulfillment options. “We While many shoppers are still reluctant to return to physical stores, they still see the value of (and often miss) the in-store experience.

Customer Experience 213

Customer Experience Kiosk Clienteling Fulfillment 213

Retail TouchPoints

JULY 29, 2020

Similarly, brands and retailers also are getting savvy about how they leverage in-store concession spaces; for example, launching new items on selected days to test market response or entice consumers to return time and again. This makes clear how radical the impact of digital transformation has been in nearly every industry.

Payment Services 178

Payment Services Fulfillment Location Consumer 178

365 Retail

DECEMBER 21, 2021

Retailers are grappling to evaluate with the right network across a blend of large warehouses, smaller localised fulfilment centres and deliveries from stores. In the post-pandemic period, we saw an immediate reduction in online sales as customers returned to the high street, albeit not to the levels of 2019. first hand.? .

Social Commerce 105

Social Commerce Payment Services Consumer Shopping 105

Retail TouchPoints

FEBRUARY 12, 2024

And in today’s day and age, shopping online has never been easier — with targeted ads, free shipping, free returns, stores built into Instagram or TikTok, logins saved on your browser and payment information saved on your devices. It’s a way to treat ourselves, and to indulge in a little luxury.

Shipping 226

Shipping Clienteling Returns Shopping 226

Retail Gazette

OCTOBER 7, 2024

With customers expecting everything from next-day delivery to easy returns, and the rise of social commerce making things even more complex, retailers are under pressure to keep up. But the report highlights a simple solution: multi-client fulfilment. Let’s break it down.

Fulfillment 65

Fulfillment Social Commerce Returns Customer Experience 65

Retail TouchPoints

DECEMBER 11, 2023

But the problem with this model, according to Garner, is that while consumers do all these activities, they don’t see very much in return for their loyalty — or their labor. You always want to be top of mind with your community and your customers, and making sure you’re fulfilling what you want to as a brand,” Garner said.

Accounting 250

Accounting Consumer Planning Marketing 250

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 139

Consumer Payment Services Fulfillment Advertising 139

Retail TouchPoints

AUGUST 31, 2022

Returns, whether from gift-based purchases or not, significantly slow down associates’ availability during such a crucial time, when busyness is already a given and when too much of the process depends on employees.”.

Consumer 254

Consumer Sporting Goods Checkout Shipping 254

Inside Retail

MARCH 2, 2022

Our retail and industrial arms offer fulfilment by Mirvac. One of the movements we are heavily investing in is fashion start-ups and social-commerce platforms that connect brands with humans. Central collection points and parcel hubs in partnership with Australia Post. Dynamic storage options for partners.

Shopping 130

Shopping Fashion Social Commerce Fulfillment 130

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner.

Home Furnishings 268

Home Furnishings Advertising Consumer Customer Experience 268

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

Of the sub-domains of immersive commerce, personalization, Livestream shopping, and virtual stores are the most recognized, while virtual fitting, in-store augmented experiences, and the metaverse are the least known in terms of how to bring them to reality in a retail strategy. Shoppers want to be able to research online and buy in-store.

Retail Trends 93

Retail Trends Social Commerce Shipping Consumer 93

Inside Retail

FEBRUARY 27, 2023

Sales Mobile commerce has become the norm and social commerce has grown, especially as Gen Z become young adults with their own spending power. The ability to execute on the basic sales and fulfilment transaction itself is also important.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Retail Assist

JANUARY 12, 2023

Social Commerce. In 2021, US consumers spent $37bn on goods and services purchased through social-commerce channels, expected to hit $80bn and $2 trillion globally in 2025. Levelling up the social commerce space is live commerce. Return options. for a return. in November 2022.

Retail Trends 52

Retail Trends Social Commerce Returns Department Stores 52

Retail TouchPoints

JANUARY 15, 2021

You’ll want to look at organic sessions, paid sessions, how long people have stayed on your page and the number of new visitors vs. returning visitors. You’ll also want to look at referral traffic to see if you’re getting page views from being featured in any news outlets, blogs or social media posts. Website traffic: More than 4.5

Payment Services 146

Payment Services Promotions Shipping Planning 146

Retail TouchPoints

JULY 2, 2021

Whilst shoppers have been able to engage with virtual experiences for the past year, shifts online have raised the bar around convenience as shoppers return back to stores. One of those is a desire for more meaningful, purposeful experiences. 3D merchandising and using 3D as a medium is going to be everywhere, there’s no doubt about it.

Merchant Services 178

Merchant Services Customer Experience Marketing Consumer 178