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Increasingly, Organized Retail Crime (ORC) and Cybercrime rank at the top of the list of Loss Prevention (LP) concerns, along with associate fraud and returns fraud. Losses can occur through theft, breakage/spoilage, administrative errors, supplier fraud (shorting orders), returns fraud (artificially inflating inventory), and more.
Shrinkage – Shrinkage occurs when a product is lost due to employee theft, shoplifting, or another unknown reason. . Employee errors – Store associates may make an error when entering data, processing returns, or picking inventory to fulfill an online order. . How Phantom Inventory Hurts Retailers .
Reduce spoilage and shrinkage – carrying excess stock of perishable or seasonal items risks those goods becoming unsaleable (except, perhaps at a large discount). Mis-recorded, mis-counted or misplaced inventory accounts for just over 25% ++ of shrinkage. Smart retail technology for inventory management can reduce both these risks.
Create value across the business: Effective retail technology delivers returns across the entire business. Many retailers see a 4x return on their initial investment within a few months, thanks to broad applications spanning store operations, supply chain, e-commerce, and vendor relationships.
Challenge 3: Returns and Reverse Logistics Efficiently handling returns, and recapturing value through reverse logistics , is essential for both customer satisfaction and business profitability. This includes tracking, restocking, refurbishing, and in some cases, disposal of returned products.
– Zebra Technologies Corporation has announced the findings of its 16 th Annual Global Shopper Study that confirmed retailers are feeling the omnichannel squeeze, particularly with managing online returns and reducing shrink caused by theft, fraud and other contributing factors.
Between shipment variances, misplaced products, returns, and stolen goods, retailers find that the inventory numbers they have on paper (or on screen) often don’t match what they have in their stores. For more information on how to reduce shrinkage, see our previous post on beefing up security and preventing loss in your store.
In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report.
Rob returns to the show for the third time ( EP249 and EP110 ) to talk about November, and especially cyber week e-commerce sales. we saw a shrinkage of 6% of product catalogs so retailers are being conservative. Rob Garf ( @retailrobgarf ) is VP and GM, Retail at Salesforce. First cyberweek in the u.s.
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