Retail TouchPoints

JANUARY 17, 2025

With returns siphoning off a staggering $743 billion from retailers bottom lines in 2023, its clear that the industrys approach needs an overhaul. But instead of leaning on rigid policies that risk driving customers away, retailers can use this as an opportunity to rethink returns.

Returns

Small Biz Trends

JULY 28, 2025

Optimizing order fulfillment in e-commerce is crucial for improving efficiency and customer satisfaction. These steps are just the beginning, and there are more strategies that can greatly impact your fulfillment process. To start, you’ll want to implement real-time inventory tracking to avoid stockouts and overstocking.

Fulfillment

Retail TouchPoints

FEBRUARY 14, 2025

Results from Retail TouchPoints annual Omnichannel & Fulfillment Survey show that most respondents conduct business through an average of three different channels and for 35% of them, marketplaces are critical to building brand awareness and driving business growth.

Fulfillment

Inside Retail

JANUARY 6, 2025

billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Based on its current trajectory, Goldman Sachs analysts now estimate Amazon is likely to generate $6.5

Fulfillment

Inside Retail

MAY 5, 2025

This can lead to inconsistencies in fulfilment and customer experience. When the truck arrives, stock is already sorted and ready to be moved directly onto the shop floor. It delivers high levels of pick and stock accuracy, streamlines order processing, and supports reliable fulfilment.

Fulfillment

Retail TouchPoints

FEBRUARY 20, 2025

Introduced in April 2022 , Buy with Prime allows brands to offer the benefits of Prime membership including fast free delivery, easy returns and 24/7 customer support to customers on their own DTC platforms. After the purchase is made, Amazon fulfills all Prime-eligible items in the order.

Checkout

Retail TouchPoints

DECEMBER 27, 2024

Make Convenience Your First Priority Above all else, Gen Z values convenience when shopping. Our data at Rival Technologies revealed that Gen Z shops just two to three times per month. The ease of online shopping is partly driven by flexible return policies.

Returns

Retail TouchPoints

DECEMBER 17, 2024

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents. Related Reading: How AI Assistants are Already Reshaping Shopping

Fulfillment

Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

Returns

Retail TouchPoints

NOVEMBER 13, 2024

There have been rumors of the move for months, and now the new shop is officially rolling out in beta. Amazon customers when they next update their Amazon Shopping app. It will be available to U.S. It’s early days for this experience, and we’ll continue to listen to customers as we refine and expand it in the weeks and months to come.”

Drop-Shipping

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. And process returns of stuff people don’t want! They need to keep track of what’s new, what’s unique to their location and what just went on sale. And don’t forget that they need to sell stuff!

Payment Services

Retail TouchPoints

DECEMBER 16, 2024

Whether customers decide to shop online, use the mobile app or are face to face with an associate, Tractor Supply offers a number of tools that enable inventory visibility, seamless service and fast checkout. Our customers often tell us that shopping with us feels like shopping with family. stars) and Google ( 4.3 ) app stores.

Payment Services

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. That ensures you make the correct fulfilment and delivery decisions for every order.

Fulfillment

Retail TouchPoints

JANUARY 20, 2025

The holiday season brings a surge in shopping, both in-store and online. From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season.

Management

Inside Retail

JUNE 15, 2025

Poor customer service experiences and return flexibility backlash are playing out on social media, often having more of an impact on customer reviews than the actual product quality or experience itself. Global e-commerce fulfilment platform Bezos.ai Ultra-fast delivery is also expensive in the long term.

Fulfillment

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment

Retail TouchPoints

NOVEMBER 18, 2024

Though Thanksgiving week is when the bulk of holiday shopping is done (read: Grey Thursday, Black Friday, Small Business Saturday, Cyber Monday), this year consumers started shopping earlier than ever, solidifying that Christmas creep is alive and well. Ensure Brand Control Channel control is important, especially for sensitive brands.

Returns

Retail TouchPoints

JULY 9, 2025

However, while social ecommerce is predicted to be a $1 trillion sector by 2028 , a striking contradiction exists: platforms are racing ahead with integrated shopping features, but consumer trust isn’t keeping pace. A survey from Atlas VPN revealed that nearly 50% of social media users had fallen victim to online shopping scams.

Merchant Services

Retail TouchPoints

DECEMBER 6, 2024

This year promises to be no exception, with the average American shopper projected to spend $902 USD on gifts, food, and other seasonal items, making it potentially one of the busiest and most profitable holiday shopping seasons on record. And dont forget, when all the gifting is done, shoppers are still shopping.

Advertising

Inside Retail

APRIL 28, 2025

In the early years of online shopping, bricks-and-mortar retailers were terrified about “showrooming” This was the idea that consumers would browse products in stores – touch them, try them on – and then go and buy them cheaply online. Our research shows that consumers demand a unified shopping experience.

Social Commerce

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. To run a successful business, you need to have great products that fulfil a need for a certain target group and a great experience. Experience should always be a focus point,” says Osthus.

Checkout

Retail TouchPoints

FEBRUARY 25, 2025

Making Price Comparisons Easier Although 21% of consumers may have splurged on themselves when shopping for clothes last year, once the $100 inflection point was reached, the details that justify the price become much more important. Price has been a top driver for many consumers for decades.

Accessories

Retail TouchPoints

OCTOBER 10, 2024

Additionally, the retail giant has developed an augmented reality (AR) platform that uses AI to create tens of thousands of 3D assets as well as immersive commerce APIs, enabling Walmart shopping experiences that are embedded in new virtual social environments. “A Retina also already powers 10 AR experience across Walmart U.S.

Returns

Inside Retail

MARCH 5, 2025

Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager. Ben Wapling, head of marketing and digital, says that by leveraging their stores as fulfilment hubs, they can improve delivery speed.

Fulfillment

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Personalized Customer Experiences Customers today expect a personalized shopping experience. Implement loyalty programs that reward customers for their purchases, allowing them to unlock special deals or rewards as they shop. Ensure that your fulfillment operations are streamlined to meet the expectations of quick delivery.

Customer Retention

Retail TouchPoints

JUNE 25, 2025

Benefits of Master Data Management, Data Governance and Data Integration in Retail Retailers are facing growing complexities as shopping behaviors evolve. As customer expectations for consistency across digital and physical shopping channels continue to rise, MDM is also critical for managing inventory and fulfillment.

Management

Retail Focus

MARCH 13, 2025

Shopping experiences in stores are no longer limited to simply browsing and buying products; they are becoming immersive, data-driven experiences that seamlessly merge the physical and digital realms. Walmart and other big-box retailers are investing in this technology to create a seamless shopping experience.

Payment Services

Inside Retail

JULY 1, 2025

The company concluded that MyDeal lacked a clear pathway to profitability or adequate return on capital. Through brand and range extensions, they are able to help customers meet more of their needs in one place, so they reduce the time they have to shop around and research,” she added.

Fulfillment

Retail TouchPoints

NOVEMBER 21, 2024

Have you started your holiday shopping yet? shopping population is fairly divided on what their budgets will look like this year: 33% say they’ll spend less, 43% will spend about the same, and 24% will spend more. And don’t forget: after the holidays comes the deluge of returns. Odds are you haven’t, since only 32% of U.S.

Advertising

Retail TouchPoints

JULY 1, 2025

Expecting parents would walk into a store, scan a list of items, and then wait for friends and family to fulfill their needs at the baby shower. And brands that build long-term relationships with these creators, rather than one-off sponsored posts, are seeing stronger returns. That model is fading fast. Brands also need to be agile.

Fulfillment

Retail TouchPoints

JUNE 18, 2025

“By integrating with Shopify, we’re delivering unmatched, real-time access to our full selection of bridal and special occasion offerings through true commerce fluidity, resulting in a more seamless customer shopping experience.”

Payment Services

Retail Gazette

APRIL 16, 2025

Related Story Sainsburys partners with Royal Mail to expand parcel lockers nationwide 09/04/2025 x 7:00 AM The retailer has grown its Nectar Prices scheme to cover more than 9,000 products, with over 85% of customers now shopping with a Nectar card.

Payment Services

Small Biz Trends

JULY 12, 2025

When starting your Etsy shop, developing a solid business plan is essential for success. As you move forward, consider financial planning and fulfillment strategies. As you move forward, consider financial planning and fulfillment strategies. Conducting thorough market research helps you understand your audience better.

Planning

Retail Focus

FEBRUARY 4, 2025

For example, when you shop online at Amazon or ASOS, you’ll notice that the recommendations are specific to your browsing and buying behaviour. AI robotics and warehouse automation can significantly improve order fulfilment speed and accuracy. This helps drive sales by showing customers items they are more likely to purchase.

Inventory Management

Retail Focus

JANUARY 2, 2025

As the widespread, algorithmic-homogeneity becomes more pervasive – we also believe experiential retail will undergo a major reimagining, refocusing on design differentiation, visual artistry and amplifying the emotion of shopping.

Consumer

Retail Focus

APRIL 1, 2025

In a world where consumers can shop from virtually anywhere, ecommerce is no longer limited by geography. They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. However, global customers also have high expectations.

Payment Services

Retail TouchPoints

APRIL 1, 2025

Very, according to Oteh, who shared research showing that consumers today are more lonely than they have even been, and in the absence of fulfilling human connections they are turning to brands. I always thought of Goodwill as a cool place that you thrift shop and drop off donations, he said.

Consumer