Retail TouchPoints

DECEMBER 25, 2024

During the pandemic, ecommerce returns majorly impacted retailers profit margins. As customers return to in-store shopping, retailers are continuing to face an increase in returns from online and in-store sales. This holiday season, consumers who frequently make returns may be in for a surprise.

Returns

Inside Retail

JANUARY 6, 2025

billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5 This, combined with Amazons dedicated focus on building a vast fulfilment network to underpin its delivery proposition, has allowed the brand to achieve the size and scale it has in the UK. billion in the prior year.

Fulfillment

Retail TouchPoints

DECEMBER 17, 2024

The Exchange has run order fulfillment through Manhattan Active Omni since 2019 and now has deployed Manhattan Active Maven to better support its human customer service agents.

Fulfillment

Retail TouchPoints

DECEMBER 5, 2024

Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless. And process returns of stuff people don’t want! And don’t forget that they need to sell stuff!

Payment Services

Retail TouchPoints

NOVEMBER 13, 2024

Seeking to compete with ultra-low-price sites such as Shein and Temu , Amazon has introduced Amazon Haul , featuring maximum prices of $20 and one- to two-week shipping times. There have been rumors of the move for months, and now the new shop is officially rolling out in beta. It will be available to U.S.

Drop-Shipping

Retail TouchPoints

DECEMBER 27, 2024

The ease of online shopping is partly driven by flexible return policies. Gen Z often buys multiple items, tries them on at home and returns what doesnt fit. Across generations, 24% of online clothing purchases are returned. With Gen Zs preference for mobile shopping, optimizing websites and apps for mobile users is critical.

Returns

Retail TouchPoints

JULY 4, 2025

As lines between channels blur, stores are more connected to ecommerce, fulfillment is faster and personalization is improving. Imagine a scenario where a shopper browses on a phone, adds a few items to the cart and returns later on a laptop to complete the purchase. But one area continues to underperform: checkout. The cart is empty.

Checkout

Retail TouchPoints

DECEMBER 16, 2024

Additionally, if we promise to ship something by a specific date, they expect it to arrive on time. We discovered that most of our customers already have their shipping address and payment information saved in their profiles. stars) and Google ( 4.3 ) app stores. Customers also expect us to have what they need when they need it.

Payment Services

Retail Bound

MARCH 20, 2025

But Kickstarter fulfillment is where many projects run into trouble. If you approach your campaign with a well-planned fulfillment strategy, it will be much easier to keep backers happy, ward off unexpected costs, and set the stage for long-term success. People dont pay much attention to fulfillment when it goes well.

Fulfillment

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment

Inside Retail

MARCH 2, 2025

Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed. Ferags role in fashion retail innovation To remain competitive, Australian fashion brands need scalable fulfilment strategies that support both in-store and e-commerce operations.

Fashion

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. That ensures you make the correct fulfilment and delivery decisions for every order.

Fulfillment

Retail TouchPoints

FEBRUARY 26, 2025

North American retail and ecommerce businesses now lose a total of $3 for every dollar of fraud they experience, and as mentioned earlier, most customers wont return to a site after a fraud experience. Shipping and Beyond Unfortunately, the security and fraud risks continue after orders are approved.

Payment Services

Inside Retail

NOVEMBER 14, 2024

In a competitive e-commerce environment, customers are most likely to return to shop where they have had the best experience. To run a successful business, you need to have great products that fulfil a need for a certain target group and a great experience. Experience should always be a focus point,” says Osthus.

Checkout

Retail TouchPoints

NOVEMBER 21, 2024

For example, the dockworker strike ended quickly, but still caused shipping backlogs. Meanwhile, it looks like Great Lakes shipping could be affected by higher-than-average precipitation. And don’t forget: after the holidays comes the deluge of returns. More snow could slow down trucking both in the Midwest and Mountain West.

Advertising

Inside Retail

MARCH 5, 2025

Smaller carriers, in particular, will face working capital pressures, making it essential for retailers to build flexible, multi-carrier shipping strategies to mitigate risk and maintain delivery consistency. Ben Wapling, head of marketing and digital, says that by leveraging their stores as fulfilment hubs, they can improve delivery speed.

Fulfillment

Retail TouchPoints

FEBRUARY 25, 2025

Shipping errors are reduced and checkout is easier, protecting the customers overall experience with your brand. Every country has its own unique address formats, and inconsistencies can lead to costly errors in cross-border shipping.

Merchant Services

Retail TouchPoints

JANUARY 8, 2025

Not only do these technologies improve throughput in most cases; they also enable greater flexibility in meeting expectations related to fast shipping and free returns. Additionally, shoppers increasingly demand ultra-fast deliveries, highly flexible return policies and more personalized online experiences.

Consumer

Inside Retail

APRIL 28, 2025

To compete, Australian retailers must also leverage AI and automation technology to personalise engagement, streamline operations and enhance fulfilment speed. Theyre creating highly personalised experiences that make incredibly accurate product recommendations to individual users. Loyalty and personalisation are critical.

Social Commerce

Retail Focus

APRIL 1, 2025

They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. Currency conversion, language barriers, shipping logistics, customs regulations, and local taxes can be overwhelming if not managed properly. However, these challenges are not insurmountable.

Payment Services

Retail TouchPoints

JUNE 18, 2025

The retailer’s digital transformation also include the implementation of Shopify’s next-generation POS system in the new tech-driven “Diamonds & Pearls by David’s” store format that was introduced in May 2025 , with Deloitte Digital providing implementation, consulting and strategic advice for the initiative.

Payment Services

Retail Focus

FEBRUARY 4, 2025

AI can identify bottlenecks and optimise logistics, shipping routes, warehouse storage, and inventory management. AI robotics and warehouse automation can significantly improve order fulfilment speed and accuracy. This improves productivity and reduces costs. This boosts efficiency and allows staff to focus on high-value tasks.

Inventory Management

RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

Benefits: Increased customer satisfaction and trust Greater likelihood of customers returning for future purchases Stronger word-of-mouth marketing 4. Offering expedited delivery options, such as next-day or same-day shipping, can significantly improve the customer experience, especially for those who need their purchases urgently.

Customer Retention

Retail TouchPoints

JULY 7, 2025

Only customers feel that something isn’t right, and when those disruptions occur, they don’t report them, but just leave, frustrated and unlikely to return. Frustration, or ‘I Was Ready But Then Checkout Blocked Me’ I remember a case where the ecommerce platform offered a ship-from-store delivery option. And it breaks the relationship.

Checkout

Retail TouchPoints

MAY 13, 2025

Mistakes are stopped at the door, preventing bad data from perpetuating its way into your fulfillment, returns and marketing campaigns, where data inaccuracies are more expensive to fix. Just 3% of packages would be undeliverable, shrinking the cost of return shipments by $40,000 annually.

Shipping

Retail TouchPoints

NOVEMBER 18, 2024

Post-purchase was one key area of friction that Moreno was eager to address, largely because the delivery stage of the customer experience hinges on fulfilling a promise and, most importantly, exceeding expectations. “We “It has really allowed me to laser-focus in on those experiences and drive the team to exceed expectations,” she said.

Fulfillment

Retail TouchPoints

OCTOBER 24, 2024

How a Shipping Price Limit is Actually Helping Jacadi Increase AOV Not every brand has the scale or logistical infrastructure to offer fast, free shipping on every purchase, and more and more consumers don’t necessarily expect them to. “If you think about it, checkout should be one of the happiest moments in the online world.”

Merchant Services

Small Biz Trends

JULY 5, 2025

Utilizing Fulfillment by Amazon (FBA) allows your small business to streamline shipping and handling, which frees you to focus on product development and marketing. With optimized storage and distribution, you can offer faster shipping options, enhancing customer satisfaction. What is Fulfillment by Amazon (FBA)?

Payment Services

Inside Retail

JANUARY 27, 2025

2025 is expected to be a pivotal year for the development of AI, with many GenAI projects seeing deployment, so retailers need to shape up or ship out when it comes to the AI curve. Fulfill the promise of personalisation at scale Realistically speaking, it is nearly impossible for a human team to enable hyper-personalisation at scale.

Shipping

Inside Retail

APRIL 1, 2025

Many retailers tightened their belts to preserve cash flow and shareholder returns, and implemented cost-out campaigns to offset margin erosion from discounting activities. The Reject Shops Cahn highlighted that even though there was relief on the cost of international shipping rates over 2024, there is still some volatility in the rates.

Markdowns

Retail TouchPoints

NOVEMBER 12, 2024

Key features of the Global-e platform that Harrods will be taking advantage of include: Browsing and payment in local currencies; A wide range of local and alternative payment methods; Attractive shipping offerings; Advanced duty and tax calculations and prepayment for a guaranteed final cost of purchase; and Easy returns processes. “At

Payment Services

Small Biz Trends

JULY 12, 2025

As you move forward, consider financial planning and fulfillment strategies. Establish efficient fulfillment processes and maintain strong supplier relationships for smooth operations. Start by estimating your start-up costs , which should include materials, equipment, marketing, and shipping.

Planning

Retail TouchPoints

DECEMBER 9, 2024

For brands, the challenge is not just about demand fulfillment; it’s about demand generation. The old model of brand trust is giving way to product-based loyalty, where consumers return not because of the brand name but because of the product’s quality or the associated experience.

Consumer

Small Biz Trends

JULY 22, 2025

Implement automation in warehouse processes to minimize manual errors, streamline operations, and maximize space utilization for faster order fulfillment. Place best-selling items closest to the shipping area, reducing retrieval time and boosting order fulfillment.

Inventory Management

365 Retail

APRIL 17, 2025

Address accuracy assists retailers in meeting sustainability targets, by being able to identify the fastest and most efficient delivery routes, while also driving cost efficiencies in fulfilment. Delivery delays and returned packages are costly, but losing customer trust is even worse.

Fulfillment

Storis

JUNE 4, 2025

With the right unified commerce solution, a growing business can: Automate purchasing, inventory control, and fulfillment workflows Eliminate costly manual errors Gain visibility into real-time data Scale without complexity Solutions like STORIS are designed to meet mid-market needs, offering scalable tools without enterprise-level IT overhead.

Home Furnishings

Wiser

JANUARY 30, 2025

A single click can reveal better pricing, faster shipping, or a more compelling promotion elsewhere. The competitor not only wins the sale but earns the consumers trust, making them more likely to return for future purchases. Frustrated, they turn to a competitor offering real-time stock updates and a reserve-in-store option.

Promotions