Retail TouchPoints

DECEMBER 3, 2024

Like most retailers of a certain age, The Paper Store debuted in brick-and-mortar — in this case a modest family-run newsstand in Maynard, Mass. that opened in 1964.

Shopping 281

Shopping ATS Visual Merchandising Location 281

Retail TouchPoints

OCTOBER 9, 2023

The presence of kiosks linking buyers to the online store The ability to ship from other stores and warehouses Your store going dark completely, becoming a micro-distribution center (DC)? When we talk about omnichannel order fulfillment , there can be a mistake in thinking it’s just about online.

Fulfillment 301

Fulfillment Shipping Suggestive Selling Management 301

Retail TouchPoints

AUGUST 5, 2024

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course).

Inventory Management 261

Inventory Management Point of Sale Promotions Jewelry 261

Retail TouchPoints

SEPTEMBER 24, 2024

California Governor Gavin Newsom has signed a bill banning retailers from offering any type of plastic bag to customers at the point of sale. The new law, scheduled to take effect Jan.

Point of Sale 259

Point of Sale Checkout Consumer ATS 259

Retail TouchPoints

AUGUST 25, 2020

Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. Retailers need to make the necessary adjustments to store operations, fulfilment processes, payments and more, to respect shoppers’ continued desire for contactless commerce.

Payment Services 301

Payment Services Consumer Fulfillment Store Operations 301

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

Fulfillment 238

Fulfillment Payment Services Beauty and Health Checkout 238

Retail TouchPoints

JULY 29, 2020

The platform connects into Salesforce Commerce Cloud, providing a unified view of e-Commerce and store operations at both the store and headquarters level. “We We started the program with NewStore in earnest in January 2020 and started rolling the system out to stores in the beginning of June,” Larocque said.

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Planning Wholesale Customer Experience Store Operations 314

Retail TouchPoints

JULY 25, 2023

It helps, of course, that Walgreens has an enviable store footprint: more than 8,800 stores nationwide, putting 78% of the U.S. population within five miles of a Walgreens store. But it’s how those stores operate that allows them to effectively serve as fulfillment hubs.

Payment Services 246

Payment Services Fulfillment Store Operations Point of Sale 246

Retail TouchPoints

FEBRUARY 15, 2021

Affirming evidence came from recent research by CBRE, which found consumers in Italy and Spain spending 10% to 15% more per store visit since reopening. Considering the above, it’s clear that retailers will be best positioned to fulfill the needs of the new post-COVID consumer with a hybrid approach to physical and virtual space.

Fulfillment 274

Fulfillment Checkout Store Layout Consumer 274

Retail TouchPoints

DECEMBER 13, 2023

Retailers have gotten better about thinking about simple things like power accessibility or creating WiFi shadows around fixtures and things like that, but there are still far too many unintended consequences that come out of store design because they did not think through tech requirements up front.

Loss Prevention 320

Loss Prevention Visual Merchandising Sporting Goods Store Operations 320

Retail TouchPoints

SEPTEMBER 19, 2023

Instacart works with more than 1,400 retail banners across 80,000+ stores, representing more than 85% of the U.S. grocery industry, according to the company’s SEC filing.

ATS 260

ATS Fulfillment Checkout Advertising 260

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 17 from 1:20 to 2:10 p.m.

Merchant Services 341

Merchant Services Payment Services Consumer Beauty and Health 341

Retail TouchPoints

JULY 9, 2024

However, there’s been even more going on behind the scenes and in a growing number of JCPenney stores. The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth.

Point of Sale 274

Point of Sale Payment Services Customer Experience Department Stores 274

Retail TouchPoints

JANUARY 11, 2021

“We refocused marketing, operating and retail operations to enable mobile- and web-centric customer journeys, to ensure seamless experiences while improving logistics and fulfillment, including express delivery using taxi drivers. “In

Payment Services 295

Payment Services Location Fulfillment Customer Experience 295

Retail TouchPoints

NOVEMBER 18, 2022

Additionally, National Retail Solutions (NRS) , which provides point-of-sale and other store management solutions for more than 17,000 bodegas and neighborhood convenience stores, is partnering with Uber Direct to support same-day delivery offerings.

Point of Sale 284

Point of Sale Customer Experience Supermarket Management 284

Retail TouchPoints

FEBRUARY 21, 2023

Any disruption to the wired network due to a fiber cut, network error or human lapse will result in the store going offline. 5G provides an alternate method to keep the store connected at all times. Circle K , and AutoZone are already using 5G to connect their stores. Tractor Supply Co.

Sporting Goods 261

Sporting Goods Payment Services Shrinkage Point of Sale 261

Retail TouchPoints

AUGUST 14, 2020

The webinar wrapped up with predictions about the upcoming holiday season: 30% of retail holiday sales will come from a digital channel, compared to 14% the previous year. Stores will be critical again this year, but more as fulfillment centers providing curbside pickup, BOPIS or other contactless transactions.

Consumer 284

Consumer Marketing Checkout Customer Experience 284

Retail TouchPoints

MAY 23, 2022

The next step for the 112-year-old floral and gift brand is offering its partner florists updated features within its new MercuryOnline (MOL) platform, powered by Shopify , which FTD CTO Matt Powell describes as “ how digital commerce interfaces with store operations.”.

Payment Services 273

Payment Services Customer Experience Fulfillment Point of Sale 273

Retail TouchPoints

OCTOBER 20, 2023

In addition to the products and services they offer, retailers are reconsidering the environmental and social impacts of their supply chains, employee activity and even which partners they choose to work with in an effort to fulfill a moral obligation to their consumers — especially the younger generation.

Finance 273

Finance Merchant Services Payment Services Fulfillment 273

Retail TouchPoints

FEBRUARY 5, 2021

As was mentioned earlier, the transaction does not start when the customer enters the store, and it does not end when the customer makes the purchase. This can be done by encouraging the customer to come into the store for a return, but add-ons should be enabled just as seamlessly in the digital store as well.

Payment Services 227

Payment Services Returns Specialty Retailers Promotions 227

Retail TouchPoints

FEBRUARY 24, 2021

With the UHF RFID technology-based solution provided by Nedap, the primary long-term objective is to achieve full supply chain visibility and merchandise visibility within all of the company’s stores across Spain, according to Gonzalo de Lorenzo, CEO, Encuentro Moda. The handheld readers also are employed for online order fulfillment.

Fulfillment 144

Fulfillment Point of Sale Fashion Fast Fashion 144

Retail TouchPoints

JUNE 7, 2022

Martin Brok, CEO and President of Sephora , is reportedly leaving the company at the end of June after a tenure of less than two years. He will be replaced by his predecessor, Chris de Lapuente, Chairman and CEO of the Selective Retailing division of LVMH Moet Hennessy Louis Vuitton , Sephora’s parent company.

Planning 343

Planning Location Shopping Point of Sale 343

Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We have a strong global presence and we are in the “good” malls; if you go to the good mall and to the good store you can find LUXIE. and Singapore.

Checkout 202

Checkout Fulfillment Shipping Payment Services 202

Retail TouchPoints

JANUARY 26, 2022

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. But nothing much happens on its outside , except for signage big and bright enough to be seen by speeding cars on the interstate highway it abuts.

Outdoor 325

Outdoor Shopping Kiosk Customer Experience 325

Retail TouchPoints

AUGUST 29, 2024

What’s old is new again, but this time around the focus is squarely on the value proposition for stores and consumers instead of the distribution centre (DC). Unlike fashion, the technology industry doesn’t often look to trends and ideas from the past to define its future.

Customer Experience 292

Customer Experience Shipping Inventory Management Management 292

Retail TouchPoints

JULY 29, 2020

For retailers, digital transformation has not only made it possible to serve customers in multiple channels, it’s also made it possible to use real-time data capabilities that optimize product distribution and pricing strategies, increase inventory velocity, improve product positioning and turn stores into fulfilment centers.

Payment Services 194

Payment Services Fulfillment Location Consumer 194

Retail TouchPoints

FEBRUARY 10, 2022

Over the course of her 30-year career, The Vitamin Shoppe CEO has held leadership roles at Godiva , Sally Beauty , Pier 1 , Bath & Body Works , Gap and The Disney Store. Sharon Leite knows retail. It’s been a while since she’s been on the front lines though — not since the late ‘80s to be exact, when she was a manager at Express.

Inventory Management 317

Inventory Management Beauty and Health Management Point of Sale 317

Retail TouchPoints

JUNE 1, 2022

There are a lot of people making a good living forecasting what’s going to happen in retail. Things like ecommerce will soon eclipse brick-and-mortar, retail is facing an apocalypse or delivery to home will become the norm in grocery shopping. None of these is true, but it doesn’t stop people from predicting them, and others from believing.

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Checkout Location Shopping Consumer 293

Retail TouchPoints

AUGUST 30, 2023

She leverages 25+ years in omnichannel retail, focusing on brands, covering digital strategy and store operations, registry, marketing, tech selection and organizational design. Kathy Kimple is the Executive Director of OSF Digital ’s Strategy group. She can be reached at kathy.kimple@osf.digital.

Checkout 259

Checkout Shipping Customer Experience Point of Sale 259

Retail TouchPoints

OCTOBER 8, 2024

Later this month, Sam’s Club will reopen a tornado-damaged store in Grapevine, Texas that will feature displays of online-only products where the checkout lanes would be in a typical store, as well as four times more space for associates to assemble ecommerce orders, according to CNBC and confirmed by the retailer.

Checkout 260

Checkout Payment Services Point of Sale Visual Merchandising 260

Retail TouchPoints

JUNE 12, 2020

I told our sales team that they can’t think about revenue right now, because retailers are going to need all the help that they can get. RTP: What roles do you see technology playing in this new version of store operations? Almond: The investments we’ve made in our software are just the start.

Management 189

Management Loss Prevention ATS Store Operations 189

Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. In short, it is dictated by the principle of instant gratification and leverages that principle to build loyalty.

Payment Services 176

Payment Services Fulfillment Checkout Shipping 176

Retail TouchPoints

MARCH 15, 2023

Employee experience (EX) has been a hot topic since the start of the pandemic, but there is still a clear divide between organizations that have invested in a comprehensive strategy and those that have not.

Employee Engagement 273

Employee Engagement Management Point of Sale Planning 273

Retail TouchPoints

AUGUST 29, 2023

And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associates just in its retail channels.

Payment Services 270

Payment Services Accounting Customer Experience Point of Sale 270

Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 267

Retail TouchPoints

OCTOBER 4, 2023

From strawberries and cream sales soaring during Wimbledon to the switch from the hottest June on record to a rainy July encouraging shoppers to quickly swap from sunglasses to umbrellas, there’s no denying that a range of external influences are driving unforeseen peaks of interest in different goods.

Merchant Services 261

Merchant Services Social Commerce Checkout Payment Services 261

Retail TouchPoints

JANUARY 8, 2024

Ever since a bold, mob-style group ransacked a California Nordstrom , we’ve seen increasing news of retail theft and loss. We’ve also witnessed an increase in retail earnings reports that cite shrink and organized retail crime (ORC) as the cause for reduced profitability compared to previous quarters.

Loss Prevention 258

Loss Prevention Returns Point of Sale Shipping 258