Retail Minded

SEPTEMBER 21, 2021

Did you know that point of sale systems date back to 1879 when the first one was invented by American shopkeeper James Ritty. With stores taking control of their inventory management, selling channels, distribution experiences and shipping, they also recognized that customers wanted to be in control, as well.

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Point of Sale Merchant Services Payment Services Shipping 98

Retail TouchPoints

MAY 2, 2023

There are hefty fees for merchants when it comes to returns — shipping is costly and restocking takes time and money, which can take a toll on any business. Oh, ship… Inflation has been increasing, which likely means you’re being mindful of the economy. Think of things like rental car collision protection at the rental car counter.

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Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. Unified commerce enables the customer to purchase an item in-store and have it shipped home.

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Retail TouchPoints

JULY 9, 2024

The retailer is in the midst of rolling out new next-generation store technology, including new point-of-sale (POS) hardware and software, as well as upgrading its stores’ WiFi and network bandwidth. However, there’s been even more going on behind the scenes and in a growing number of JCPenney stores.

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Point of Sale Payment Services Customer Experience Department Stores 279

Retail Bound

APRIL 13, 2024

One of the topics that consistently comes up in the retail world is the logistics of shipping. From the manufacturers to the distributors, to your retail store – there are many factors and unexpected costs to consider during the shipping process that can be often overlooked. Choose a model that can scale with your growth trajectory.

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Retail TouchPoints

JUNE 2, 2023

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component. We need to make sure it’s seamless.

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Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

AUGUST 5, 2024

But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing labor shortages in retail. None of those three systems talked to each other, so we needed training for all three,” explained Hewitt.

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Retail TouchPoints

AUGUST 29, 2024

For customers, looking up inventory online before driving to the store, reserving an item for pickup, ordering on the same day, curbside delivery or receiving orders shipped from the stores has become the norm. In short, RFID directly leads to a materially better customer experience in the age of the digital-first shopper.

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Retail TouchPoints

JANUARY 10, 2024

The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” According to the Corporate Finance Institute , “Inventory shrinkage occurs when the number of products in stock are fewer than those recorded on the inventory list.

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Retail TouchPoints

JULY 29, 2020

As Larocque sees it, the DTC business is valuable not only for the revenue it contributes, but also for the customer data Burton can use to guide manufacturing, product development, wholesaling, fulfillment, e-Commerce, physical retail and all of its marketing efforts. “It’s It’s really a holistic approach,” she said. “We

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Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

MAY 4, 2021

If an order gets to the wrong place, the likelihood that we fail to fulfill goes up dramatically,” said Powell. Key changes have included the addition of a mobile component to support Mercury HQ, which manages the company’s POS solution, along with improved order routing processes. “If

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Inside Retail

SEPTEMBER 30, 2024

In the ensuing 16 years, it has opened 150 stores in Australia and New Zealand and now ships its clothing internationally through its burgeoning e-commerce presence. One of its key early challenges was fulfilling all of its online orders from a Victorian warehouse. As it grew, it was essential to never lose sight of its mission.

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Fashion Shipping Fulfillment Point of Sale 130

Inside Retail

JULY 1, 2021

Perhaps one of the biggest buzzwords of 2020 was ‘omnichannel’, as it became increasingly clear to retailers that they needed to offer customers more options on how and where they want to shop, whether it’s offering ship-from-store, click-and-collect, view instore inventory online or reserve-in-store.

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Shipping Point of Sale Customer Experience Fulfillment 182

Retail TouchPoints

AUGUST 30, 2023

Instant answers about product sizing or shipping details can greatly influence the shopping experience and make or break a sale. Tip 7: Focus on delivery: Fast delivery is still a priority and 79% offer free shipping. But how can you stand out in a world of limited customer attention?

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Checkout Shipping Customer Experience Point of Sale 262

Retail TouchPoints

JULY 24, 2020

If every single order gets shipped in an individual box, inefficiencies abound. Many retailers have minimum carton sizes and weights, sometimes leading to small products being shipped in larger boxes than necessary — which is highly inefficient and wasteful. Order Consolidation.

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Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We now ship to 160 countries and we have three fulfillment centers, in the UK, U.S. and Singapore. RTP: You’ve had a very diverse business career.

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Inside Retail

AUGUST 11, 2021

“We’re building a new e-commerce site, we’re implementing marketing cloud and service cloud, we’re implementing a customer data platform (CDP), and on top of that, we’re implementing a new order management system and mobile point of sale platform,” Alexander told Inside Retail.

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Retail TouchPoints

FEBRUARY 24, 2021

The retailer was founded in 1986 by Raúl Méndez on Spain’s Gran Canary Island, and now has 145 points of sale throughout Spain, including 125 stores, and operates under the women’s fast-fashion brands Encuentro Moda and Öbu. The handheld readers also are employed for online order fulfillment.

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Retail TouchPoints

AUGUST 24, 2023

We’ve been able to sell lots and lots and lots of products, to the point that TikTok is quickly becoming one of our larger [points of sale].” Fulfillment is handled by Educational Insights (although that might change soon as TikTok begins to roll out fulfillment services for sellers, à la Amazon).

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Shopping Merchant Services Fulfillment Social Commerce 244

Retail TouchPoints

FEBRUARY 10, 2021

Digital order management and fulfillment. Retail businesses that are weathering the storms caused by the increased shift to ecommerce that began the so-called “ retail apocalypse ” — long before the impacts of COVID-19 further complicated things — have focused on the need for speed and flexibility regarding order fulfillment.

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Retail TouchPoints

NOVEMBER 1, 2023

That means writing out clear store policies, terms and conditions, product descriptions, billing descriptors and shipping information. Customer awareness practices: The more you inform a customer, the less likely they are to file a chargeback. Increased communication with customers is an excellent way to limit instances of friendly fraud.

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Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

FEBRUARY 10, 2022

We still do have work to do on making sure that the product doesn’t arrive at the store as this jumbled mess like you saw on the show, but there’s an understanding now [among DC employees] about why you don’t want to ship a product in a way that it can be damaged.

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Retail TouchPoints

DECEMBER 13, 2023

For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. As omnichannel capabilities become table stakes, brands and retailers will think more holistically and intentionally about how technology can support operational efficiency as well as immersive product interaction and brand engagement.

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Retail TouchPoints

JULY 22, 2020

If you’re unfamiliar with the concept of the on-demand economy, it’s this: a business, service or product that allows users to request a physical object, a piece of data or a service, and have that request fulfilled. In short, it is dictated by the principle of instant gratification and leverages that principle to build loyalty.

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Retail TouchPoints

JANUARY 8, 2024

The EBR system will find the center of the ring, which could be a credit card, a loyalty number, a shipping address or another identifier that connects everyone in the ring. On a more drastic scale, imagine that an ORC ring is encouraging participants to return stolen merchandise.

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Retail TouchPoints

AUGUST 15, 2023

“We had been using our online shopping cart’s default checkout process, which required five to six clicks to get to the point where you can check out,” said Sean Valencourt, EVP of Information Systems at Polywood in an interview with Retail TouchPoints. “It It was an involved, intense process.

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Wiser

DECEMBER 30, 2019

Brands and retailers who do it right are in a great position to make money: fast fulfillment, great service, and happy shoppers. That means fulfillment done well is a cost-saving, money-making enterprise. From a shopper point-of-view, it’s fantastic to track your order from the point-of-sale all the way until delivery.

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Payment Services Fulfillment Point of Sale Checkout 113

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2020

Meanwhile, the savviest retailers have also revamped their end-to-end eCommerce experience to include better data and visualization techniques by combining smart merchandise retail store management software tools with web friendly and augmented reality applications, as well as fast and flexible payment and fulfillment options.

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Payment Services Drop-Shipping Shipping Point of Sale 87

Retail Minded

JULY 3, 2022

Other issues included increased shipping costs (suffered by 59% of firms polled), stockouts (52%), and the increased prices of raw materials (47%). Brightpearl by Sage’s ROS includes financial management, inventory and sales order management, purchasing and supplier management, CRM, fulfillment, warehouse and logistics.

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Independent Retailer

MAY 4, 2021

Many companies are still having trouble acquiring the materials needed to make products and are struggling to ship their products to stores and wholesalers.”. Currently, 80 percent of all goods are shipped by trucks, with eight percent shipped by air and less than five percent shipped by rail. Flaws in the Supply Chain.

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Wiser

SEPTEMBER 27, 2018

Limited Shipping Options . Another factor that could cause buyers to walk away is a lack of shipping options. Amazon, for example, has its incredibly popular Prime shipping, but buyers can also choose more traditional—i.e. They want standard shipping, expedited shipping, overnight shipping, and more.

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RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Retention takes center stage for retail businesses ; retailers can enhance their post-purchase experiences, streamline fulfillment, and increase their communications with current customers. Emphasizing micro-fulfillment & smart delivery. New Look Stores. The store experience is a big part of REI’s success.

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Retail Trends Consumer Payment Services Fulfillment 111

Small Biz Trends

APRIL 15, 2021

This eCommerce platform helps cover everything from marketing and payments, to secure checkout and shipping for your store. By adding the WooCommerce plugin to any WordPress site, you can set up a new web store to sell online with secure payments, configurable shipping options, and more, all out of the box for free. BigCommerce.

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Merchant Services Payment Services Drop-Shipping Shipping 122

Storis

MAY 29, 2024

This logistical strategy empowers streamlined fulfillment with reduced overhead for retailers while expanding product offerings with significant flexibility. While often presented as an exclusive strategy for online retailers, the advantages of this fulfillment alternative for brick-and-mortar retailer businesses should not be overlooked.

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Home Furnishings Fulfillment Shipping Supply Chain Management 52

365 Retail

MARCH 5, 2024

Impact on supply chains Social Commerce represents a new direct to consumer sales channel opening up for retailers, and one that should certainly not be overlooked in terms of fulfilment strategies and the shopping experiences it provides customers with.

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A1 Retail

APRIL 13, 2022

It combines any tablet or mobile device, any payment terminal, and any operating system at any time to create a flexible mobile Point of Sale (POS) solution. PFS – (Stand 6J79) – RetailConnect from PFS is a cloud-based omnichannel solution that complements an existing OMS to automate and streamline store fulfilment operations.

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Payment Services Visual Merchandising Clienteling Green Retail 88

RETAIL MANAGEMENT SOFTWARE

JUNE 26, 2024

This shift is driven by several factors: Technological Advancements: From mobile Point-of-Sale to business intelligence (BI), technology enables retailers to offer immersive and customized shopping experiences. Streamline the checkout process with self-service kiosks and efficient point-of-sale systems.

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