Retail TouchPoints

FEBRUARY 26, 2025

Ask for documentation of suppliers data security practices and incident response plans. Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. Supplier cybersecurity. Vendor communication.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

AUGUST 10, 2021

Alternative Fulfillment Models: Dark Stores, Ghost Kitchens, Drive-thrus and More will be one of several sessions examining how retailers can use pandemic-inspired pivots to improve their business for the long term. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JANUARY 10, 2023

Here are four tactics that retailers and ecommerce sellers can employ to eliminate excess inventory and mitigate the impact of the holiday hangover as they plan for 2023: 1: Diversify sales channels. Savvy brands are starting to use short-video formats and livestreaming to social-sell their products.

Payment Services 287

Payment Services Drop-Shipping Fulfillment Shipping 287

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door.

Fulfillment 273

Fulfillment Customer Experience Management Shopping 273

Retail TouchPoints

JUNE 3, 2021

Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. SharperImage.com Gets a Big Payoff from a Headless Commerce Upgrade . In fact, it is going to be a $13.8

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

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Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). You want to also offer consumers something that hasn’t been fulfilled by their current options.”

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Social Commerce Returns Consumer Marketing 305

Retail TouchPoints

APRIL 18, 2023

His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f. Now Flip is planning an “aggressive” expansion beyond the beauty category in the coming months that is likely to enlarge both its brand portfolio and its user base. “I

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 Selling directly on social networks, on the other hand, is more recent. trillion by 2025.

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Social Commerce Shipping Accounting Point of Sale 67

Retail TouchPoints

OCTOBER 15, 2021

More and more, that means rethinking product development and expanding their sizing and assortment planning to represent a wider range of sizes and body shapes. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. billion in the U.S.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

MARCH 13, 2025

Walmart in February 2024 , and in March 2024 Wonder raised $700 million and announced plans to operate 90 physical locations by the end of 2025. Wonder, which was founded by Jet.com entrepreneur Marc Lore in 2018, purchased meal kit company Blue Apron in October 2023 for $103 million and in November 2024 acquired Grubhub for $650 million.

Advertising 147

Advertising Location Planning Social Commerce 147

Retail TouchPoints

AUGUST 5, 2021

Brands and retailers across categories responded to store closures, traffic restrictions and consumer hesitancy by expanding their omnichannel fulfillment services. Galleria Dallas , a shopping center in North Texas, rolled out a dedicated curbside pickup outpost to make the fulfillment experience easier for consumers.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

AUGUST 25, 2020

With retailers continuing to reopen their doors to the public, the question remains — what COVID-19-necessitated retailing strategies will make their way into go-forward plans, and which of those will be forgotten? With the largest livestreaming market in the world, China has cracked the code on how to integrate entertainment and commerce.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

JANUARY 24, 2023

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 billion in 2022.

Advertising 276

Advertising Social Commerce Consumer Fulfillment 276

Retail TouchPoints

JULY 30, 2020

The final shopping lists that are created and shared by teachers will present “information that could reflect schools’ reopening plans and affect how much consumers actually spend,” the NRF reported in a press release. For many parents, this uncertainty is creating stress. New Realities Influencing Back-To-School Activity.

Merchant Services 316

Merchant Services Advertising Apparel Consumer 316

Retail TouchPoints

SEPTEMBER 12, 2023

Product recommendations are showcased via product listings and shoppable content, and customers can also manage their orders here; An affiliate program that allows creators to connect with sellers through commission-based product marketing opportunities.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

DECEMBER 14, 2021

The power of this new social experience design process is that it extends beyond the design and planning stage. It becomes a cross-category and cross-department resource after the store’s public unveiling, as the new social visual teams convert to marketing and promotion teams to support the retailer and brand.

Marketing 317

Marketing Planning Consumer Fulfillment 317

Inside Retail

JUNE 1, 2022

Whether through digital campaigns, marketplaces or social media, clarify the path to purchase so it’s easy for consumers to find you and complete their purchase. Fulfil customer expectations. Achieve automation and scale with the right fulfilment options. Fulfilment and delivery plans. Social commerce.

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Social Commerce Fulfillment Wholesale Consumer 130

Retail TouchPoints

NOVEMBER 16, 2020

Extended Festival Designed to Mitigate Fulfillment Crunch. Spreading out some of the load makes it easier on [Alibaba’s] fulfillment and logistics partners,” said Halliwell. retailers got egg on their face when they tried to push Westernized marketing plans in the Eastern countries. It also provides an object lesson for U.S.

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Fulfillment Consumer Marketing Shopping 259

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

DECEMBER 11, 2023

” Accelerating Time to Market and Improving Demand Planning On the surface, all these elements contribute to a relatively robust gamification strategy — but points, rewards and even vote leaderboards are hardly new, especially in retail. .” Every single day, you’re going to contribute to ultimately what we’re going to create.”

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Accounting Consumer Planning Marketing 278

Inside Retail

JULY 16, 2024

For example, our Photo with the Grinch activation [in December 2023] drove over 500 photos in three days, increasing social engagement and brand sentiment. How is that going, and what are the next steps you’re planning to take in this space? IR : What are your plans for Knobby in 2024?

Fulfillment 147

Fulfillment Social Commerce Planning Fashion 147

Retail TouchPoints

OCTOBER 14, 2022

As TikTok kicks off its second annual TikTok World business summit, the social media juggernaut is making headlines for more than just new platform updates. based fulfillment centers in a bid to directly challenge ecommerce giants like Amazon and Shopify.

Advertising 290

Advertising Fulfillment Returns Shopping 290

Inside Retail

MARCH 25, 2024

This includes its e-commerce infrastructure, such as warehousing facilities, last-mile delivery fleets, and network of third-party logistics providers that ensure a smooth delivery experience for consumers across all markets, including hard-to-reach areas.

Fulfillment 130

Fulfillment Social Commerce Fashion Marketing 130

Retail TouchPoints

JULY 1, 2022

Indeed, the retailer has shown a strong commitment to technological innovation, although much of it has been focused on customer-facing functionality both in its stores and online, including: Announcing plans to add three additional engineering sites, with plans to hire 1,000 technologists , in April 2021; Debuting immersive video commerce experiences (..)

Home Furnishings 278

Home Furnishings Planning Location ATS 278

Retail TouchPoints

JANUARY 27, 2021

How MeUndies plans to use its latest funding round. Delivery and fulfillment: Prior to Provenance’s recent investment, “we had moved from our own distribution facility to a third-party facility because our business was expanding quickly and we needed more space, staff, resources and logistics expertise,” Shokrian explained.

Consumer 295

Consumer Apparel Fulfillment Planning 295

Retail TouchPoints

NOVEMBER 10, 2020

The pandemic’s impact on shopping habits isn’t abating: 66% of respondents will prefer home delivery over other fulfillment methods, according to a survey by Oracle. A survey by Accenture found that 75% of consumers say they’ll do at least some of their holiday shopping online, up from 65% in 2019, while 43% plan to shop online exclusively.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Retail TouchPoints

OCTOBER 4, 2024

During the Retail Strategy & Planning Series webinar, “Returnuary: The New Make-or-Break for Holiday Success?” So there’s better forecasting, better predictions, better ability to handle specific customer issues, and certainly better planning around the inventory management aspects.” But don’t throw in the towel just yet.

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Returns Inventory Management Consumer Management 263

Retail TouchPoints

MARCH 2, 2022

Qurate Retail Group has restructured its organization and launched a new business unit focused on livestreaming as it looks to “accelerate its leadership in video commerce.”. fulfillment center operations, supply chain, customer support, global business services, procurement and corporate real estate and workplace services.

Fulfillment 225

Fulfillment Marketing Shopping Customer Experience 225

Retail TouchPoints

AUGUST 11, 2022

Parachute plans to double its physical store footprint and reach 30 operational stores by the end of 2022. All digital platforms and stores aim to fulfill this vision by creating an aesthetic of comfort, relaxation and everyday luxury. “We Comfy clothes help make a comfy home, right?) Lesson 2: Translate Your Online Brand to the Store.

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Location Marketing Fulfillment Social Commerce 278

Retail TouchPoints

JANUARY 15, 2021

Total costs (marketing, packaging, shipping, fulfillment, storage, etc.) / # of orders = cost per order. Evaluating 2020 Metrics and Planning for 2021. Now that you have a better idea of which KPIs to measure, let’s walk through a high-level strategy that looks at how you can monitor metrics and plan for a successful 2021.

Payment Services 165

Payment Services Promotions Shipping Planning 165

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.

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Fast Fashion Customer Experience Promotions Consumer 261

Retail TouchPoints

AUGUST 31, 2022

Download a copy of our 2022 Holiday Outlook Guide to get perspectives from more experts, including Greg Buzek of IHL Services, Claire Tassin of Morning Consult and Rick Watson of RMW Commerce Consulting! Dig into their predictions and start putting your seasonal plan in place!

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Consumer Sporting Goods Checkout Shipping 289

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We Say someone discovered Polywood’s products in a blog or article — how would you go from that article [to purchase] via a one-click, passwordless experience?

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Checkout Merchant Services Payment Services Customer Experience 237

Inside Retail

NOVEMBER 7, 2022

With shoppers often buying sweets, custom-made apparel, accessories and jewellery, White Day offers e-commerce platforms a huge opportunity to fulfil consumers’ needs. The e-commerce factor. The share of respondents in the Statista survey who said they were planning to spend more was the highest in India, at 76 per cent.

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ATS Social Commerce Consumer Promotions 130

Retail TouchPoints

DECEMBER 21, 2023

But even though its brick-and-mortar stores have closed, the BB&B name lives on: Overstock.com , which purchased the retailer’s IP, renamed its website Bed Bath & Beyond in early August, part of CEO Jonathan Johnson ’s plan to marry the retailer’s name and reputation with Overstock’s “asset-light” operating model. Adam Blair 5.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail TouchPoints

AUGUST 30, 2023

Armed with the data of years of study, the OSF Digital Strategy team can help you plan and prioritize your 2024 roadmap. You can only win customers for life when you build trust, loyalty and high-touch relationships. Learn more about the latest trends in omnichannel shopping and download the 2023 Omnichannel Retail Index.

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Checkout Shipping Customer Experience Point of Sale 262