Retail TouchPoints

NOVEMBER 22, 2022

The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery. The space will allow the retailer to stage inventory, satisfy merchandise pickup and delivery and fulfill store-based and ecommerce orders.

Fulfillment 288

Fulfillment Payment Services Inventory Management Department Stores 288

Retail Focus

APRIL 1, 2025

They want seamless experiencesfrom clear product information and localised payment options to transparent shipping costs and easy returns. They assist with localisation, currency, tax compliance, and shipping integration, allowing businesses to scale without having to build everything from scratch.

Payment Services 130

Payment Services Shipping Returns Marketing 130

Retail TouchPoints

JUNE 11, 2024

SMB buyers also can use the after-sales services that are part of Alibaba Guaranteed, including quick money back for order issues and free local returns for defects. In addition to fulfillment by Alibaba.com, the platform handles finance tasks such as escrow and payment terms.

Payment Services 263

Payment Services Fulfillment Finance Shipping 263

Retail TouchPoints

FEBRUARY 20, 2025

Ikea has been adopting these new smaller store formats as it takes a larger role in last mile fulfillment, which a top Ikea exec said in July 2024 is critical to maintaining lower prices on its products. The retailer opened eight of these stores during its FY 2024, which ended Aug. Other major developments from Ikeas FY 2024, which ended Aug.

Planning 214

Planning Fulfillment Location Payment Services 214

Retail TouchPoints

FEBRUARY 25, 2025

Clean, validated address data is an essential business asset that drives a smoother customer experience, reduces operational costs and minimizes errors. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees.

Merchant Services 179

Merchant Services Payment Services Supply Chain Management Shipping 179

Retail TouchPoints

OCTOBER 26, 2023

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. of retail purchases (both online and in-store) were returned last year.

Returns 264

Returns Merchant Services Payment Services Location 264

Retail TouchPoints

JANUARY 2, 2025

Walmart, Capital One End Contentious Credit Card Partnership (May 28, 2024) Retailers sought to take more control over their payment processes while expanding checkout options such as buy now, pay later (BNPL) , while Ebay debuted a Business Cash Advance offering that gives its sellers quick access to revenue-based loans.

Payment Services 278

Payment Services Checkout Wholesale Consumer 278

Retail TouchPoints

OCTOBER 18, 2023

Online return fraud cost U.S. For every $100 in returned merchandise accepted, U.S. to return fraud, the NRF has calculated. While it is possible for shoppers to commit return fraud innocently simply by mis-reading the returns policy, a significant number of returns are the result of premeditation and malicious intent.

Returns 277

Returns Payment Services Shipping Accounting 277

Retail TouchPoints

MAY 16, 2024

Providing healthcare services — such as Botox, hair removal, skin contouring and even facelifts — in a sleek spa environment means many who first come in for a one-time facial or massage ultimately may opt for more expensive healthcare services. Bespoke statement designs and calls to action also promote faster payments.

Payment Services 262

Payment Services Promotions Consumer Finance 262

Retail TouchPoints

JULY 19, 2024

Reshop , a platform that provides instant refunds (not store credit) to shoppers returning items from participating retailers, has debuted with retailer partners including Steve Madden and Alo Yoga.

Returns 263

Returns Merchant Services Payment Services Fashion 263

Retail TouchPoints

JULY 29, 2024

This disconnect between expectations and what shoppers actually receive is one of the leading reasons customers return products (and lose confidence in a brand). Based on the customer response, the tool can process the correct payment while reducing the number of customer care contacts and returns that need processing.

Payment Services 245

Payment Services Returns Fulfillment Promotions 245

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. A tech stack is the ecosystem of hardware and software platforms needed to manage the DTC order fulfillment process from end to end. Fulfillment and Returns.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Retail TouchPoints

APRIL 17, 2023

The retailer’s stores will remain open and its ecommerce operations, including the Pearl by David’s platform and vendor marketplace, will continue operating during the proceedings. We have successfully modernized our marketing and customer interaction processes and driven our retail service levels to best in class.

Payment Services 344

Payment Services Fulfillment Returns Marketing 344

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty.

Payment Services 246

Payment Services Shopping Planning Fulfillment 246

Retail TouchPoints

SEPTEMBER 18, 2023

Dharmesh Mehta, VP of Worldwide Selling Partner Services at Amazon , is celebrating his 10th anniversary with the company this year, and so he kicked off the fourth annual Amazon Accelerate conference for sellers by comparing the differences between the ecommerce platform today and 10 years ago.

Payment Services 321

Payment Services Shipping Fulfillment Finance 321

Retail TouchPoints

JULY 26, 2024

The answer lies in the inherent complexity of their business processes. Manufacturers, distributors and wholesalers have developed sophisticated consultative sales processes and provide exceptional customer service. Inaccurate information can lead to returning an order out of frustration.

Payment Services 261

Payment Services Fulfillment Wholesale Shipping 261

Retail TouchPoints

JANUARY 6, 2025

Building Resilience for the Future The complexity of navigating the return of tariffs underscores the importance of adopting proactive strategies that strengthen supply chain networks and foster deeper customer loyalty. Retailers must navigate an environment where geopolitical uncertainty adds an additional layer of unpredictability.

Apparel 278

Apparel Consumer Payment Services Promotions 278

Retail TouchPoints

AUGUST 31, 2023

Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

MARCH 24, 2021

In order to lean into creating safer environments, we saw the rise of flexible fulfillment and contactless payments. As we reflect back, we know that BOPIS and curbside have become essential services with long-term practicality.

Payment Services 297

Payment Services Fulfillment Consumer Returns 297

Retail TouchPoints

NOVEMBER 1, 2023

Experts report that chargebacks will cost merchants over $100 billion in 2023, and false claims and abuse of the chargeback process are a growing threat to merchants. The hidden expenses of wasted time, expensive fees, penalties or additional losses of goods and services add up. Internet payments mean more purchases.

Merchant Services 298

Merchant Services Payment Services Customer Experience Consumer 298

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. From payments to delivery, processes have been scrutinised to reduce the need to touch people, products and PIN pads. There is no ‘returning to normal’. They’re feeling guarded and looking to minimise contact with strangers.

Payment Services 306

Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

JULY 14, 2021

To measure this performance, the website must have high conversion rates, low bounce rates and an easy checkout process, rather than a wide range of colors and innovative buttons that bring the focus to homepage attractiveness only. . In the long term, it can turn out to be an extremely costly and time-consuming process.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

Merchant Services 264

Merchant Services Payment Services Fulfillment Checkout 264

Inside Retail

AUGUST 12, 2021

Southeast Asia’s leading online fashion and lifestyle retailer offers customers a world of payment options and a seamless shopping experience. Now, consumers who shop Zalora will have the ability to pay with any of their preferred local payment solutions at online checkout as part of a seamless shopping experience.

Merchant Services 130

Merchant Services Payment Services Checkout Fashion 130

Retail TouchPoints

FEBRUARY 3, 2023

Have a simple checkout process. Powerful marketing initiatives and detailed product pages don’t mean anything if the buyer bails because the checkout process is too complicated. Simple and easy checkout processes are needed to seal the deal. Make customer service a priority. Be mobile-friendly.

Merchant Services 286

Merchant Services Payment Services Marketing Drop-Shipping 286

Retail Focus

JANUARY 12, 2023

However, to do that, the system needs to be operable 24/7 throughout the entire year. The ultimate benefits that come with all of that include: reduced operating costs, fewer operator errors, increased sales, . Deciding Which Processes to Automate. The old-fashioned way of doing that was always to have staff available.

Payment Services 130

Payment Services Inventory Management Returns Checkout 130

Retail TouchPoints

FEBRUARY 11, 2021

Now the store is viewed as a flexible asset, capable of fulfilling a variety of needs: Distribution center supplying inventory to other locations Ecommerce fulfillment Amazon return hub Curbside pickup Private bubble/pod shopping location Retooled for more buying, less shopping Emphasis on health and safety, contactless shopping.

Retail Trends 228

Retail Trends Payment Services Supply Chain Management Fulfillment 228

Inside Retail

SEPTEMBER 21, 2021

With more consumers shopping online than ever before, thanks in part to the pandemic, which has seen more than 80 per cent go online to buy , it’s more important than ever to have the right shipping process in place. . Shipping options such as delivery redirection, conversational commerce, and flexible payment, are now becoming standard.

Shipping 241

Shipping Merchant Services Payment Services Checkout 241

Inside Retail

MARCH 17, 2022

It connects, on a centralised and measurable platform, several touchpoints and interactions a customer has with the brand or business: payments, rewards, inventory, delivery options, product return, supply chain, fulfilment options, and more. it operates in silos and unconnected platforms. Buy online, return in-store.

Checkout 246

Checkout Drop-Shipping Payment Services Inventory Management 246

Inside Retail

SEPTEMBER 27, 2022

“It’s really easy to optimise online marketing for conversion, but when most of your new customers are coming in store it requires a lot more internal discussion and bravery around not being so focused on getting an immediate return on investment on your advertising.”. For us, it’s about figuring out what the consumer is looking for.

Payment Services 320

Payment Services Fulfillment Advertising Inventory Management 320

Retail TouchPoints

JANUARY 22, 2021

Part of the redesign of the store is all about finding the right balance of consumer pickup locations where inventory exists, where we store it and where and how fulfillment happens. ”. As such, visibility and sustainability are becoming some of the top concern for retail executives when planning for supply chain operations.

Payment Services 273

Payment Services Store Layout Fulfillment Consumer 273

Retail TouchPoints

FEBRUARY 5, 2021

The transaction cycle does not end after purchase, and successful retailers should ensure that their omnichannel systems and processes are able to seamlessly handle the recovery period that comes after the holidays. Mastering systems integration and returns will send customer satisfaction and profitability soaring for your retail business.

Payment Services 232

Payment Services Returns Specialty Retailers Promotions 232

Retail TouchPoints

SEPTEMBER 8, 2021

A business model that was only possible with their unparalleled investment in the systems and shipping, fulfillment and supply chain infrastructure to support it. Third-party fulfillment and logistics companies also have emerged to support the burgeoning direct-to-consumer ecosystem.

Merchant Services 262

Merchant Services Payment Services Fulfillment Shipping 262

Retail TouchPoints

NOVEMBER 20, 2020

The pandemic has accelerated the shift away from shopping in person, making it difficult for many brick-and-mortar retailers to sell products, service their debt load and pay vendors. With the pandemic affecting everyone, there has been more transparency and open-mindedness among the various constituents in the process.

Payment Services 264

Payment Services Consumer Management Planning 264

Retail TouchPoints

JULY 8, 2021

consumers to return to some version of normalcy, global sentiment is still mixed, according to Kantar’s Wave 9 survey of more than 10,000 people across 20 countries. Anxiety rates undoubtedly influence consumer behaviors, especially shoppers’ willingness to return to large physical spaces such as malls.

Payment Services 290

Payment Services Consumer Shopping Returns 290

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. The return to offices and social events is inspiring consumers to level up their wardrobes and focus more on apparel and footwear.

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

AUGUST 25, 2021

If a retailer’s online infrastructure can’t cope with a sudden spike in demand following, say, a Black Friday sale, those customers are unlikely to return. A high level of services unique to each customer, delivered with little or no downtime, is what consumers now expect. From Monolith to Microservices.

Payment Services 264

Payment Services Shipping Customer Experience Consumer 264