Retail TouchPoints

OCTOBER 11, 2024

This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail. That includes curbside pickup for online orders, checking for stock to optimize shopping trips and more.

Advertising 291

Advertising Drop-Shipping Checkout Supermarket 291

Inside Retail

NOVEMBER 3, 2022

Centred around online gaming and Xbox, providing a platform for users to collaborate, engage with immersive experiences to explore, play games with their friends, and shop. Use cases include: Virtual Stores. Immersive shopping experiences brought to life through digital products, interactive content, and store-associate interaction.

Consumer 263

Consumer Store Layout Merchandise Store Fulfillment 263

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.”

Consumer 288

Consumer Department Stores Merchandise Store Advertising 288

Retail TouchPoints

APRIL 30, 2024

Through AI and other technologies, customers in grocery stores, clothing outlets and other convenience-style shops no longer need to wait in line to check out. Frictionless checkout is an AI solution that allows for customers to shop for what they need and leave, and is now picking up steam in live event formats.

Checkout 280

Checkout Customer Experience Merchandise Store Consumer 280

Retail TouchPoints

MAY 18, 2023

overall, but omnichannel offerings helped offset this decline: same-day services saw unspecified mid-single-digit growth, led by high-single-digit growth in Drive-Up orders, and more than 97% of sales were fulfilled by stores. One area where Target made significant progress was cutting back on excess merchandise.

Fulfillment 258

Fulfillment Advertising Consumer Management 258

Retail TouchPoints

AUGUST 19, 2022

Faced with an endless number of brands, product options and channels to shop through, consumers are looking for the perfect combination of “value” and “values.” Some capabilities will be subtle, even invisible, and support unique shopping missions as they span across the physical and virtual worlds.

Consumer 278

Consumer Shipping Management Merchandise Store 278

Retail TouchPoints

MARCH 2, 2021

It was the kind of “-geddon” that could be seen coming from a mile away — a perfect storm combining an ecommerce boom; retailers, fulfillment centers and shipping providers that were already stretched thin by a global pandemic; and the historically hectic holiday season looming. Ecommerce clearly isn’t going anywhere.

Returns 325

Returns Merchant Services Drop-Shipping Consumer 325