Retail TouchPoints

JANUARY 13, 2025

Due to limited resources and the bespoke needs of each digital channel, many retailers struggle to maintain consistency when listing products on third-party marketplaces or social commerce channels.

Returns 298

Returns Social Commerce Checkout Shopping 298

Inside Retail

JANUARY 16, 2022

We have found new ways to buy our favourite brand or our groceries, not only to fulfil our basic needs but often as an antidote to boredom. During periods of lockdown, social media emerged as a key form of communication, opening an opportunity for retailers to accelerate the development of social commerce in the APAC region.

Social Commerce 130

Social Commerce Beauty and Health Payment Services Accounting 130

Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Marketers are really at the forefront of this transformation ,” Schwartz said. since the 2019 State of Marketing report. “It

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

JULY 5, 2022

As consumers have turned to more sources to shop, retailers have diversified their commerce and marketing strategies. In fact, Retail TouchPoints has seen the number of channels used to conduct business grow year after year in its annual Omnichannel and Fulfillment Benchmark Survey.

Fulfillment 278

Fulfillment Social Commerce Customer Retention Consumer 278

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

FEBRUARY 26, 2025

Marketing and Brand Impersonation Scams Brand imposters are a growing problem for major brands, but no brand is immune in the digital age. Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

DECEMBER 27, 2024

Theyve grown up with devices in hand, and social media is their base of operations. But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them. Retailers must reflect this diversity in their marketing.

Returns 278

Returns Promotions Shopping Shipping 278

Retail TouchPoints

JULY 22, 2022

Prediction #1: Content will Become Central to Commerce. To Review: With ecommerce now encompassing much more than just a website (think livestreaming, social commerce, marketplaces and the metaverse), we predicted that the overarching key to omnichannel success in 2022 will be great content. Verdict: Spot on.

Social Commerce 306

Social Commerce Inventory Management Fulfillment Shipping 306

Retail TouchPoints

JANUARY 27, 2022

Coborn’s Rebag goodMRKT ThredUp UNTUCKit Weis Markets. “We In addition to our incredible programming, we will have an integrated expo experience that will include a mix of solution providers in store design, fulfillment, ecommerce, personalization and even social commerce.

Social Commerce 319

Social Commerce Fulfillment Marketing ATS 319

Independent Retailer

FEBRUARY 15, 2022

Social commerce is a subset of ecommerce, and harnesses the purchasing power of young customers on innovative new retail platforms. In 2021, social commerce sales increased by over 35 percent, totaling a spend of over $36 billion, still only 10 percent of what the Chinese market will spend. . trillion in 2022.

Social Commerce 98

Social Commerce Payment Services Marketing Fulfillment 98

Retail TouchPoints

AUGUST 10, 2021

Alternative Fulfillment Models: Dark Stores, Ghost Kitchens, Drive-thrus and More will be one of several sessions examining how retailers can use pandemic-inspired pivots to improve their business for the long term. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Inside Retail

JANUARY 16, 2025

Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped. According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion.

Merchant Services 130

Merchant Services Fashion Jewelry Social Commerce 130

Retail TouchPoints

JUNE 3, 2021

Two years ago, online retail’s market share was sitting at 13.6% , according to eMarketer. Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

AUGUST 6, 2024

Amazon’s vast marketplace, combined with its rapid fulfillment and Prime business, effectively calcified its position. ecommerce market with TikTok Shops, delivering the most complete social commerce experience to date. How Newcomers Took Market Share Temu launched in the U.S. driven by Chinese competitors.

Advertising 278

Advertising Fast Fashion Social Commerce Marketing 278

Retail TouchPoints

OCTOBER 21, 2023

And to help feed that bottom line, Walmart has a Black & Unlimited page on its website, also devoted to fulfilling the potential of Black brands and creators. The metaverse] represents the future of socialization, commerce and how people will experience things; it will be the intersection of all of it.

Social Commerce 289

Social Commerce Fulfillment Advertising Shopping 289

Retail TouchPoints

AUGUST 9, 2022

During a panel at the Retail Innovation Conference & Expo, experts across the industry came together to discuss: The latest global ecommerce trends; The challenges of expanding into new markets; and. You want to also offer consumers something that hasn’t been fulfilled by their current options.” Build Trust Through Transparent CX.

Social Commerce 305

Social Commerce Returns Consumer Marketing 305

Retail TouchPoints

JANUARY 10, 2023

In addition, excess inventory can also tie up capital that could be used for other purposes, such as investing in marketing or other growth initiatives. Sellers are also setting up independent stores on platforms that can help automate the selling process and enable sellers to connect their stores to a broader range of marketing channels.

Payment Services 287

Payment Services Drop-Shipping Fulfillment Shipping 287

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

AUGUST 19, 2021

This will help them prepare their omnichannel fulfillment operations and ensure items get to customers in the most efficient, and profitable, way possible. Kotlyar agreed that the increasing complexity of the customer journey requires brands and retailers to be more thoughtful and multi-faceted with their marketing strategies.

ATS 299

ATS Markdowns Consumer Social Commerce 299

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door. Will Any Brand be Able to Avoid the Pull of Amazon?

Fulfillment 273

Fulfillment Customer Experience Management Shopping 273

Retail TouchPoints

JANUARY 11, 2023

This follow-up strategy is important for brands investing in livestream shopping or social commerce because they should be connecting with those customers now that visited them for the first time pre-holiday. This is especially helpful to mitigate excess inventory and stockpiles of items customers aren’t purchasing.

Fulfillment 279

Fulfillment Social Commerce Management Shopping 279

Retail TouchPoints

OCTOBER 7, 2022

In 2016, it became the first national British newspaper to move fully online , and now it is among the first publishing outlets to employ a new technology that turns its articles into commerce vehicles. Social Commerce Meets Affiliate Marketing. Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

DECEMBER 28, 2021

Stores will become inspiration hubs and fulfillment centers as much as they are purchase points , and ecommerce touch points such as apps and websites will be crucial facilitators for all stages of shopping. It took a pandemic to give consumers a fulfillment option it turns out they really wanted. And although [curbside] is No.

Fulfillment 279

Fulfillment Checkout Consumer Returns 279

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. AI in Marketing: Creating Compelling, Engaging Content at Scale AI has revolutionized content marketing for retailers. That’s just the beginning, though.

Markdowns 311

Markdowns Loss Prevention Customer Experience Inventory Management 311

Retail TouchPoints

OCTOBER 15, 2021

Because of efforts to address this mismatch of product and real-world sizing, Coresight Research estimates that the value of the extended-size market for women will grow to $32.3 this year alone, representing approximately 21% of the total women’s apparel market. Test the market with new size options and be inclusive in marketing.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

NOVEMBER 16, 2020

Some of this luxury market growth could be attributed to coronavirus travel restrictions, which have prevented wealthy Chinese consumers from buying items in person at high-end shops in New York City, Paris, Rome, etc. That dimension of brand positioning is worth considering in the Chinese market.”.

Fulfillment 259

Fulfillment Consumer Marketing Shopping 259

Retail TouchPoints

AUGUST 24, 2023

Brands have been clamoring to sell on TikTok almost from the moment the platform began its meteoric rise and the #TikTokMadeMeBuyIt hashtag proved its commerce potential. Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022.

Shopping 244

Shopping Merchant Services Fulfillment Social Commerce 244

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 1:20 to 2:10 p.m. 16 from 12 to 12:30 p.m. 17 from 2:15 to 2:45 p.m.

Merchant Services 342

Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

MAY 9, 2023

This rapid product development cycle helps the brand monetize what’s trending — and in the always-on social media climate, there is always something new trending. Getting products to market faster also incentivizes shoppers to continuously visit the ecommerce site or mobile app, essentially gamifying product consumption.

Fulfillment 278

Fulfillment Fashion Apparel Fast Fashion 278

Retail TouchPoints

JANUARY 24, 2023

Social shopping is becoming more and more popular given the surge in social media usage and the ease of completing a transaction without ever leaving the app. It’s no surprise that social commerce sales are expected to reach $45.74 working with the leading agencies, publishers and marketers across digital media.

Advertising 276

Advertising Social Commerce Consumer Fulfillment 276

Retail TouchPoints

DECEMBER 14, 2021

Likewise, in retail design and experiential marketing, visual design and merchandising are also subject to an audience that now experiences the physical space virtually through these brand ambassadors who leverage their online social influence. Principle 3: Engage a new CEO and social PR team. Michelle M.

Marketing 317

Marketing Planning Consumer Fulfillment 317

Retail TouchPoints

SEPTEMBER 12, 2023

Brands have been clamoring to sell on TikTok almost from the moment the platform began its meteoric rise and the #TikTokMadeMeBuyIt hashtag proved its commerce potential. Now it’s here: first launched in the UK and several Asian markets, TikTok Shop was quietly made available in the U.S. in November 2022.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

APRIL 20, 2023

These markets offer a level playing field where digital commerce is everything, most major players are relative unknowns and companies will need to develop new strategies to succeed, according to The Next Billion Consumers: A Fast Growing Opportunity for Digital Commerce report from Accenture.

Fulfillment 290

Fulfillment Consumer Marketing Point of Sale 290

Retail TouchPoints

JANUARY 10, 2024

We build technology to serve people and not the other way around,” said McMillon in his keynote.

Social Commerce 261

Social Commerce Fashion Shopping Consumer 261

Retail TouchPoints

JANUARY 4, 2022

Phillip Jackson: We’re firm believers that the free market decides what it wants, at least when it comes to physical goods and services. It’s not very often that the capitalists can create a market demand, though the metaverse seems to be heading that way. I don’t envy mid-market brands today that have to solve all of the above.

Consumer 336

Consumer Customer Experience Marketing Fulfillment 336