Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. billion in gross merchandise volume (total spend before fees, discounts and returns) up from $4.5

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Inside Retail

FEBRUARY 18, 2025

Australia and New Zealands leading pureplay online fashion, lifestyle and sporting destination has had a year of evolution; with seemingly smooth transitions overhauling the businesss order warehouse management system (OWMS), building a new B2B platform business and tackling the intricate returns issue. So of that, whats actually bracketing?

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Inside Retail

OCTOBER 24, 2024

Whenever we need a more efficient fulfilment solution, ShipStation’s support team is ready with helpful suggestions,” says Jen from Subo. ShipStation has also revolutionised fulfilment for Aussie retailers like Lovisa and Frank Green, earning the coveted 2024 Shipping Platform Partner of the Year Award from Cin7.

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Retail TouchPoints

NOVEMBER 22, 2022

The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery. The space will allow the retailer to stage inventory, satisfy merchandise pickup and delivery and fulfill store-based and ecommerce orders.

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Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

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Retail TouchPoints

JULY 22, 2024

With the 2024 holiday season not too far away, it’s an opportune moment to evaluate your fulfillment operations and determine which technologies require an upgrade or replacement to secure your future success. That’s where a modern fulfillment management system (FMS) steps in to meet both internal and external needs.

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Retail TouchPoints

JANUARY 29, 2024

Store-based fulfillment of customer orders got an enormous boost during the COVID pandemic, when both curbside pickup and delivery offerings became survival tactics for so many retailers. Want to find out more about how retailers are meeting omnichannel and fulfillment challenges?

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Retail TouchPoints

DECEMBER 27, 2024

But reaching them requires more than flashy social campaigns or discounts theyre more resilient to being marketed to as well as ham-fisted attempts to study them. Retailers must reflect this diversity in their marketing. The ease of online shopping is partly driven by flexible return policies.

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Retail TouchPoints

NOVEMBER 13, 2024

The retailer is offering free returns on all Amazon Haul purchases over $3 within 15 days of delivery, and shoppers can drop off these returns at more than 8,000 drop-off locations, including Amazon Fresh, Whole Foods Market, UPS, Staples and Amazon Lockers.

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Retail TouchPoints

JULY 26, 2023

Burgeoning demands for exemplary customer service and lightning-fast order fulfillment leave unprepared retailers scrambling for their share of the market. Data-heavy, complex operations hamper efforts to deliver positive customer service interactions, address errors and fulfill orders accurately.

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Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Retail TouchPoints

MARCH 10, 2021

Fulfillment was a key driver during the ecommerce-driven final quarter of 2020. Amazon will remain the retailer to beat, but fulfillment strategies like buy online, pick up in-store (BOPIS) and curbside are only becoming more important. Omnichannel and Store-Based Fulfillment Are Bigger Than Ever. Amazon’s Q4 revenue hit $125.56

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Retail TouchPoints

FEBRUARY 26, 2025

Marketing and Brand Impersonation Scams Brand imposters are a growing problem for major brands, but no brand is immune in the digital age. North American retail and ecommerce businesses now lose a total of $3 for every dollar of fraud they experience, and as mentioned earlier, most customers wont return to a site after a fraud experience.

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Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Retail TouchPoints

NOVEMBER 8, 2022

Overstock.com is piloting a new returns program with UPS that will allow Overstock customers to schedule doorstep pickup for returns of unwanted items with no re-boxing required. . This] large market provides us with additional opportunities to gain market share even if online penetration remains unchanged over the near term.

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Retail TouchPoints

MARCH 14, 2023

Returns are, like it or not, as much a part of retail operations as the sales themselves. The exact return rate varies among different verticals and individual retailers, but online sales consistently generate higher levels of returns compared to brick-and-mortar. That means you’re out of business.

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Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

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Retail TouchPoints

FEBRUARY 23, 2023

Newmine aims to help retailers analyze sales and returns through its Chief Returns Officer platform in order to become better informed about customer actions. The AI- and natural language processing-powered software was designed to determine the root cause of returns upstream, from planning, design and marketing to customer delivery.

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Retail TouchPoints

MAY 11, 2021

It’s becoming increasingly clear that returns have costs that go well beyond the financial. 5 billion pounds of returned goods end up in landfills and 15 million metric tons of carbon dioxide are emitted in the transportation of returns, according to research conducted by reverse logistics solution provider Optoro.

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Retail TouchPoints

MARCH 28, 2023

For many years, permissive returns policies have been the norm in ecommerce. For the post-holiday season just past, it’s estimated that the total value of returned goods will be around $171 billion. retailers were revisiting their returns policies as of late 2022. With numbers like these, it’s no wonder that most U.S.

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Retail TouchPoints

OCTOBER 26, 2023

UPS has agreed to acquire reverse-logistics solution Happy Returns from PayPal for an undisclosed amount. Happy Returns offers box-free, label-free returns for more than 800 merchant partners at over 10,000 locations across the U.S. of retail purchases (both online and in-store) were returned last year.

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Retail TouchPoints

APRIL 3, 2024

For anyone who has made a purchase online, returns are part of the standard online buying process — so much so that, according to a recent U.S. Consumer Study , 85% of consumers check a company’s returns policy before even making a purchase when shopping online, and 68% of U.S. That same report identified the top aspects that U.S.

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Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. They are instituting disinfection processes and quarantine periods that keep those items from returning to stock for a varying number of days.

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Retail TouchPoints

JANUARY 3, 2024

Long viewed as a necessary evil, the retail returns process is emerging as an unexpected avenue for growth and customer engagement. In the rapidly expanding ecommerce market, projected to reach $3 billion in 2023, a significant 20% to 30% of online purchases end up being returned. Speed-to-restock is key in the returns cycle.

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Retail TouchPoints

DECEMBER 16, 2024

Lockton: In addition to taking into consideration feedback and market and consumer trends, we are a test-and-learn company. Additionally, we are always improving time to market, while ensuring that the tools we provide meet our customers expectations. stars) and Google ( 4.3 ) app stores.

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Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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Inside Retail

MARCH 5, 2025

Faster deliveries will fuel higher return rates, demanding smarter logistics Instant gratification drives impulse purchases, but it may also increase return rates, placing greater strain on logistics networks. Without scalable logistics, businesses risk falling behind as larger players optimise for cost-effective, high-speed delivery.

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Retail TouchPoints

FEBRUARY 25, 2025

Customer profiles that are correct, current and enhanced with demographic and geographic data allow organizations to personalize communications, optimize marketing efforts and uncover new customer prospects. Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data.

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Retail Focus

DECEMBER 12, 2024

Numerous conferences and sessions held over the first two days provided a comprehensive overview of market trends, featuring many exclusive international speakers. Retail investment has been especially driven by the strong performance of the Italian, Portuguese, and Spanish markets, alongside robust results in the UK.

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Retail TouchPoints

FEBRUARY 3, 2023

The new year is here; however, the market challenges of 2022 didn’t evaporate with the turning of the calendar. The good news is that retailers can use this time of market instability to double down on their online stores. Excellent customer service can go a long way in promoting organic marketing and repeat customers.

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Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. 4: Return rates. Returns are an inevitable part of retail. shoppers returned more — and earlier — than in the previous holiday season.

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Retail TouchPoints

OCTOBER 6, 2021

Shoppers in select markets will be able to schedule same-day and next-day delivery for supplies that can easily fit in a car, including tools, fasteners and paint, with coverage expanding to multiple markets nationwide by the end of 2021. Walmart is expanding its GoLocal delivery service with a major new partner: The Home Depot.

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Retail TouchPoints

FEBRUARY 25, 2025

Increasingly, retailers and their marketing teams will be able to use gen AI to analyze conversations, purchase history and product data; find the most relevant items; and draft the content. This saves marketing teams tons of time, allowing them to simply edit and approve pre-written content and send personalized promotions at scale.

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Retail TouchPoints

JULY 26, 2021

Building an online presence starts with a well-designed website supported by an effective digital marketing plan. You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. Digital Marketing. Fulfillment and Returns.

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Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

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Retail TouchPoints

MARCH 25, 2024

The same study suggests this trend is only expected to continue: by 2027, the global retail ecommerce market is projected to grow by 39% and surpass the $8 trillion mark. freight and logistics market size is slated to grow from $1.29 freight and logistics market size is slated to grow from $1.29 trillion in 2024 to $1.57

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