Retail TouchPoints

FEBRUARY 26, 2025

Organized fraudsters use search and social media ads to deceive customers into clicking through to fake websites that steal their payment data, account login credentials or both. In fact, 16% of respondents from the consumer attitudes survey said theyd been the victim of social commerce fraud in the past year.

Payment Services 236

Payment Services Returns Accounting Shipping 236

Retail TouchPoints

AUGUST 10, 2021

Alternative Fulfillment Models: Dark Stores, Ghost Kitchens, Drive-thrus and More will be one of several sessions examining how retailers can use pandemic-inspired pivots to improve their business for the long term. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce. At Chicago’s McCormick Place, Aug.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JANUARY 11, 2023

This follow-up strategy is important for brands investing in livestream shopping or social commerce because they should be connecting with those customers now that visited them for the first time pre-holiday. This is especially helpful to mitigate excess inventory and stockpiles of items customers aren’t purchasing.

Fulfillment 279

Fulfillment Social Commerce Management Shopping 279

Inside Retail

JANUARY 16, 2025

According to a 2024 report released by global management consulting firm Bain & Company, this market dropped two per cent from an all-time high of US$387 billion to US$381 billion. Despite modestly positive expectations for 2024, the luxury retail market did not pan out as merchants had hoped.

Merchant Services 130

Merchant Services Fashion Jewelry Social Commerce 130

Retail TouchPoints

JANUARY 10, 2023

With more and more consumers turning to social media for their shopping needs, it is likely that social commerce will play a crucial role in the ecommerce market for years to come. Having a diversified sales channel can also help sellers to better manage their inventory levels. 3: Streamline communication with suppliers.

Payment Services 287

Payment Services Drop-Shipping Fulfillment Shipping 287

Retail TouchPoints

SEPTEMBER 23, 2024

Amazon will now not only help sellers offer fast delivery and easy returns as it has for years with its Fulfilled by Amazon (FBA) service, but it also will help sellers manage the entire supply chain , from manufacturer through to the customer’s door.

Fulfillment 273

Fulfillment Customer Experience Management Shopping 273

Retail TouchPoints

AUGUST 14, 2020

Retailer priorities have shifted slightly since the last State of Marketing report, according to panelist Megan Hostetler, a Salesforce Product Marketing Manager focused on Retail and Consumer Goods. Social commerce, engaging customers through influencers and shoppable posts are a few of the strategies being used by top retailers. “We’re

Consumer 289

Consumer Marketing Checkout Customer Experience 289

Retail TouchPoints

JUNE 3, 2021

Even if brands and retailers don’t have a physical store, they have an opportunity to create a seamless customer-focused experience that spans across their branded ecommerce sites, marketplaces and even social channels. Operations: Integrated product, inventory and order management data improves back-end transparency and efficiency.

Merchant Services 361

Merchant Services Social Commerce Marketing Consumer 361

Retail TouchPoints

AUGUST 6, 2024

Amazon’s vast marketplace, combined with its rapid fulfillment and Prime business, effectively calcified its position. ecommerce market with TikTok Shops, delivering the most complete social commerce experience to date. He authored studies including IDC MarketScape evaluations on B2B, B2C and headless commerce.

Advertising 278

Advertising Fast Fashion Social Commerce Marketing 278

Inside Retail

NOVEMBER 28, 2022

This year, over 102 million people will buy via social platforms in the US alone and by 2025, global sales via social commerce will exceed US$1.2 Among consumers – and not just Millennials – social commerce is gaining significant traction, growing three times as fast as overall e-commerce.

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retail TouchPoints

DECEMBER 28, 2021

.” “Retail has survived since biblical times roughly in the form of a physical space with product available to sell and the exchange of funds for that product,” said Jonathan Sharp, Managing Director at the Alvarez & Marsal Consumer and Retail Group. Moving Closer to the Omnichannel Ideal. And although [curbside] is No.

Fulfillment 279

Fulfillment Checkout Consumer Returns 279

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community.

Marketing 278

Marketing Payment Services Beauty and Health Fulfillment 278

365 Retail

MARCH 5, 2024

Social commerce – purchases made directly on social networks – may seem anecdotal to some, but it’s taking off and is expected to grow three times faster than traditional e-commerce, reaching $1.2 trillion by 2025. Fourteen years later, however, 7 out of 10 do so, according to a study by Klarna.

Social Commerce 69

Social Commerce Shipping Accounting Point of Sale 69

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Social commerce metrics are up in 2023 , with a 9% increase in gross merchandise value and a 63% increase in average order value across BigCommerce’s merchants.

Merchant Services 264

Merchant Services Social Commerce Checkout Payment Services 264

Retail TouchPoints

SEPTEMBER 12, 2023

TikTok has made it frighteningly easy to buy — it’s literally a swipe and the product is on its way to you,” said Lee Parkhurst, Senior Brand Manager at Educational Insights , the first toy brand to test out TikTok Shop. and managed by the U.S. reads the company announcement. The company also reiterated that all TikTok-protected U.S.

Merchant Services 278

Merchant Services Payment Services Shopping Checkout 278

Retail TouchPoints

OCTOBER 7, 2022

Social Commerce Meets Affiliate Marketing. The Independent ’s move is yet another sign that ecommerce has officially moved beyond the store website; consumers increasingly expect to be able to make a purchase when and where inspiration strikes , whether that be on social media, while streaming videos or directly in search engines.

Merchant Services 278

Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

MARCH 5, 2025

Target also plans to modernize its core inventory management system with AI-powered technology designed to improve reliability and reduce out-of-stocks. The retailer also will implement several new package delivery solutions, leveraging existing stores and supply chain assets and its Shipt capability to further improve delivery speeds.

Planning 179

Planning Inventory Management Consumer Shopping 179

Retail TouchPoints

AUGUST 24, 2023

Educational Insights first launched its shop in April 2023, and Lee Parkhurst, Senior Brand Manager at the company, said they’ve “been quadrupling our business month over month since.” Fulfillment is handled by Educational Insights (although that might change soon as TikTok begins to roll out fulfillment services for sellers, à la Amazon).

Shopping 244

Shopping Merchant Services Fulfillment Social Commerce 244

Star Miconics

FEBRUARY 16, 2024

Part of this shift is the emergence of social commerce, a trend that’s setting the stage for this next retail revolution. Combining mobile shopping and social media, two of the most popular contemporary pastimes, retailers are finding more creative ways to engage consumers, drive sales, and enhance the shopping experience.

Social Commerce 59

Social Commerce Merchant Services Shopping Consumer 59

Retail TouchPoints

MAY 9, 2023

The brand then uses data and algorithms to gauge real-time customer interest and feedback, which is then relayed to supplier partners via its proprietary supplier management system. Production for specific SKUs is accelerated, reduced or paused based on market demand.

Fulfillment 278

Fulfillment Fashion Apparel Fast Fashion 278

Retail TouchPoints

DECEMBER 2, 2022

The company’s website, built on WooCommerce , features all 2,000+ items carried in the store, and orders are fulfilled directly from the store itself. And while they don’t use any social commerce functionality on the sites themselves, both platforms are crucial drivers of Economy Candy’s online business. “At

Social Commerce 290

Social Commerce Clienteling Location Shopping 290

Retail TouchPoints

AUGUST 13, 2024

Early use cases for AI in retail include inventory management, dynamic pricing, customer service chatbots, loss prevention and personalized marketing. She has experience building and managing both startup ($0-$100M) and large enterprise technology businesses around the globe.

Markdowns 311

Markdowns Loss Prevention Customer Experience Inventory Management 311

Inside Retail

JUNE 1, 2022

E-commerce businesses are fighting for consumers’ attention at an extraordinary rate. In an industry that’s already heavily saturated, hundreds of emerging digital channels have made it increasingly difficult to stand out, writes Simon Kelly, solutions manager, Apac at ChannelAdvisor. Fulfil customer expectations.

Social Commerce 130

Social Commerce Fulfillment Wholesale Consumer 130

Retail TouchPoints

APRIL 20, 2023

In fact, 80% of this group uses channels such as search engines, social networks and videos to research products and services before purchasing, while another 76% are influenced by posts with lots of “likes” or “good comments” on social media when deciding whether to buy something online. You don’t have to build big box stores.

Fulfillment 290

Fulfillment Consumer Marketing Point of Sale 290

Retail TouchPoints

MAY 18, 2021

Jill Standish, Senior Managing Director and Global Head of Retail at Accenture, discussed the survey results as well as several of the consumer and industry trends that are rapidly reshaping retail. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs.

Fulfillment 240

Fulfillment Consumer Returns Shipping 240

Retail TouchPoints

OCTOBER 15, 2021

When brands and retailers try to bring extended sizing to market, they need to determine how many SKUs they need to allocate to specific stores to accommodate in-store shopping and online fulfillment. Challenge 3: Pricing. Edited’s research found that plus-size prices can average 13% higher than their “straight-size” counterparts. “In

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

OCTOBER 14, 2022

As TikTok kicks off its second annual TikTok World business summit, the social media juggernaut is making headlines for more than just new platform updates. based fulfillment centers in a bid to directly challenge ecommerce giants like Amazon and Shopify. increase in completion rate.

Advertising 290

Advertising Fulfillment Returns Shopping 290

365 Retail

MARCH 1, 2022

We predict that the ongoing shift in buyer behaviour and subsequent move to online shopping will be the driving forces for brands to continue and even accelerate the pace of their Amazon digital transformation sales strategies, as well as use this as an opportunity to improve their digital commerce operations.

Social Commerce 111

Social Commerce Drop-Shipping Fulfillment Shopping 111

Inside Retail

MARCH 25, 2024

The platform According to Urban, Zalora’s platform services and e-commerce solutions provide brands with a one-stop shop and a single point of contact for all their e-commerce needs. Urban pointed out that the brand is achieving a monthly recycling rate of beyond 90 per cent in all fulfilment centres.

Fulfillment 130

Fulfillment Social Commerce Fashion Marketing 130

Retail TouchPoints

OCTOBER 2, 2024

Retailers are leveraging advanced media players and content management tools to make this possible. With digital signage innovations, brands are bringing online and social commerce to the in-store experience. Creating this experience with analog signs is ineffective and time-consuming for workers.

Kiosk 278

Kiosk Advertising Consumer Employee Engagement 278

Retail TouchPoints

JULY 29, 2020

For retailers, digital transformation has not only made it possible to serve customers in multiple channels, it’s also made it possible to use real-time data capabilities that optimize product distribution and pricing strategies, increase inventory velocity, improve product positioning and turn stores into fulfilment centers.

Payment Services 200

Payment Services Fulfillment Location Consumer 200

Inside Retail

DECEMBER 10, 2024

AI is already being used in various retail applications, from inventory management to personalised recommendations, and this technology will only grow in its capabilities and scope. The rise of social commerce Social media platforms have evolved from simple networking sites into full-fledged e-commerce platforms.

Social Commerce 130

Social Commerce Consumer Shopping Inventory Management 130

Retail TouchPoints

DECEMBER 14, 2021

This new language of visual communication needs to be properly managed by a chief experience officer or chief creative officer who understands how to integrate influencers into the concept and design process, so that they can support the spatial, visual and activation, as well as event or PR teams during the entire campaign.

Marketing 317

Marketing Planning Consumer Fulfillment 317

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

Whether it’s click-and-collect options, in-store digital experiences, or social commerce, brands are finding innovative ways to connect with consumers across various touchpoints. Social Commerce: Social commerce surges as retailers tap into direct selling through platforms like Instagram and TikTok.

Retail Trends 111

Retail Trends Payment Services Social Commerce Supply Chain Management 111

I Vend

JANUARY 20, 2021

Growing adoption of cloud-based payment systems for inventory, employee, sales, and customer management in small businesses will boost the market growth. It makes the entire process a lot simpler, making it easier to setup and manage for retailers. Cloud POS Market size exceeded USD 1.5 An important factor in Delivery 2.0

Payment Services 98

Payment Services Social Commerce Checkout Fulfillment 98

Retail TouchPoints

OCTOBER 4, 2024

” , experts from leading analyst firm Kearney and tax management solution provider Vertex revealed five steps retailers can take to lessen the pain of returns when they do happen — and to help prevent at least some returns in the first place. Use predictive analytics and AI-powered technology.

Returns 263

Returns Inventory Management Consumer Management 263

Retail TouchPoints

JANUARY 24, 2023

Profit margins in this area are typically many times larger than those generated by selling products to consumers, but some nascent media “moguls” are concerned about measurement, data management and connecting ads to customer actions in the digital and physical worlds (just like with the rest of retail). “We Enablement is so important.

Home Furnishings 279

Home Furnishings Advertising Consumer Customer Experience 279