Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. MFCs will significantly increase the number of orders a store can fulfill in a day, according to a Walmart blog post , providing faster fulfillment with less substitutions and freeing up associates to help in-store customers.

Fulfillment 252

Fulfillment Customer Experience Planning Management 252

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea has invested heavily in technology to streamline order fulfillment and improve inventory operations, even in stores.

Fulfillment 250

Fulfillment Customer Experience Location Management 250

Retail TouchPoints

JUNE 2, 2023

Inkga Group, owner and operator of 482 Ikea stores and ecommerce in 31 countries, will adopt a solution from Made4net to power fulfillment centers and store operations worldwide. The deployment follows the purchase of Made4net by Ingka Investments , the group’s investment arm.

Store Operations 263

Store Operations Fulfillment Management ATS 263

Retail TouchPoints

JANUARY 1, 2025

How can Retailers Improve Post-Purchase Using an Order Management System (OMS)? And while CX matters foremost, to enable the ever-growing focus on post-purchase, including AI-based experiences, superior architecture and data management is almost as critical as the functions themselves!

Management 273

Management Returns Fulfillment Shipping 273

Retail TouchPoints

JUNE 5, 2023

Amazon is rolling out new AI-powered technology across its warehouses to detect damaged goods in a bid to decrease the number of damaged items sent to customers and speed up the fulfillment process, The Wall Street Journal reports. MIT Professor Dr. Yossi Sheffi, author of The Magic Conveyor Belt: Supply Chains.

Fulfillment 252

Fulfillment Grocer Planning Management 252

Retail TouchPoints

AUGUST 22, 2024

Now, Sephora is a clear leader in omnichannel execution — and fulfillment has become a key differentiator in the brand experience. To achieve that goal, fulfillment has to be embedded into other functional discussion areas, such as marketing and merchandising. “We We even have to be ahead of customer trends in that regard.”

Fulfillment 222

Fulfillment Drop-Shipping Shipping Customer Experience 222

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 227

Fulfillment Drop-Shipping Shipping Markdowns 227

Retail TouchPoints

NOVEMBER 22, 2024

Bealls has adopted a workforce management (WFM) platform from Legion Technologies for demand forecasting, automated scheduling, time and attendance tracking and frontline communications across its 650 stores.

Management 226

Management Employee Engagement Fulfillment Store Operations 226

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 247

Management Merchant Services Employee Engagement Store Operations 247

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. in an interview with Retail TouchPoints.

Fulfillment 238

Fulfillment Shipping Supply Chain Management Consumer 238

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla. Designed to distribute 22.2

Fulfillment 225

Fulfillment Jewelry Fashion Management 225

Retail TouchPoints

DECEMBER 18, 2024

The Fresh Market will deploy solutions from VusionGroup across all 166 grocery stores in its fleet next year, adding electronic shelf labels (ESLs), improved inventory management technology and analytics designed to better support in-store merchandising decisions, timing of out-of-stocks and prioritizing waste reduction.

Inventory Management 222

Inventory Management Management Marketing Fulfillment 222

Retail TouchPoints

JANUARY 31, 2024

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale.

Fulfillment 201

Fulfillment Apparel Advertising Fashion 201

Retail TouchPoints

JANUARY 20, 2025

From mountains of packaging to returned products that may contain hazardous materials, management of returned, damaged or expired products becomes increasingly complex and voluminous during the holidays and post-holiday season. Waste management providers ensure waste is handled safely and in compliance with regulations.

Management 176

Management Returns Department Stores Merchandise Store 176

Inside Retail

NOVEMBER 27, 2024

To meet these demands and elevate its fulfilment strategy, Freedom partnered with Shippit , ANZ’s leading commerce delivery platform, and Fluent Commerce’s Distributed Order Management System (OMS), Fluent Order Management. Shippit has allowed us to be more agile in our fulfilment, especially in New Zealand,” said Rich.

Fulfillment 130

Fulfillment Shipping Inventory Management Customer Experience 130

Retail TouchPoints

AUGUST 15, 2024

For example, an advanced inventory solution has helped the team gain a real-time view of inventory and orders across sales channels so it can optimize the fulfillment experience. Boll & Branch also can now better understand demand by location so it can improve product availability and create more targeted marketing campaigns.

Management 217

Management Target Market Finance Fulfillment 217

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. Whenever we need a more efficient fulfilment solution, ShipStation’s support team is ready with helpful suggestions,” says Jen from Subo. The key to thriving?

Drop-Shipping 264

Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

JANUARY 7, 2025

Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud. It requires a coordinated effort across multiple teams.

Returns 232

Returns Fulfillment Management Finance 232

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 290

Fulfillment Shipping Inventory Management Management 290

Retail TouchPoints

MAY 13, 2024

Flowers are perishable, and sometimes they’re just not quite right” when they’re delivered from a farm or fulfillment center, said McDonald. She sees even more uses for these AI-powered solutions going forward, including improvements to internal operations that were recently introduced.

Management 248

Management Fulfillment Customer Experience Consumer 248

Inside Retail

JANUARY 6, 2025

And some seven years on, much to the dismay of retailers, it is now starting to shake the tree and become a real force in the market , as Australian shoppers increasingly turn to alternatives to manage the cost-of-living crisis. Amazon announced it posted over $3.1 billion in 2022.

Fulfillment 240

Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

JANUARY 12, 2023

Retailers will now be able to plug into Walmart Commerce Technologies’ Store Assist local fulfillment services and the Walmart GoLocal delivery solution through the Salesforce AppExchange. The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores.”.

Merchant Services 269

Merchant Services Fulfillment Checkout Advertising 269

Retail TouchPoints

JANUARY 9, 2023

Inventory and last mile management can be a challenge for any retailer, but they’re particularly complex when you’re a small company whose flagship product is a 37-lb. There are a few Kickstarter fulfillment companies in the industry, but they never handled a project anywhere near this big.

Fulfillment 56

Fulfillment Shipping Management Location 56

Retail TouchPoints

OCTOBER 9, 2023

These four emerging trends elevate the urgency for supply chain execs to move distributed order management (DOM) to the top of their lists. #1: The word omnichannel has been around for decades, but not until very recently has the industry realized the role of distributed order management in their aggregate financial equation.

Fulfillment 279

Fulfillment Shipping Suggestive Selling Management 279

Retail TouchPoints

SEPTEMBER 18, 2023

Perhaps most importantly, “a decade ago, very few of you were using things like Amazon Advertising, Amazon Lending and Fulfillment by Amazon (FBA), and things like Brand Registry, Seller-Fulfilled Prime, Seller University and even Amazon Accelerate didn’t exist,” said Mehta at the event.

Payment Services 311

Payment Services Shipping Fulfillment Finance 311

Retail TouchPoints

JULY 3, 2023

Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations. Snipes’ order management system (OMS) was already very good at planning routes for efficient fulfillment, but the challenges of modern ecommerce mean that good routing isn’t enough.

Management 250

Management Payment Services Drop-Shipping Marketing 250

Inside Retail

APRIL 26, 2024

Thanks to rapid innovations in supply chain management, AI technology and digital marketing, e-commerce is increasingly playing an integral role in the lives of everyday Aussies. Modern fulfilment methods Alternative, or modern-day, fulfilment options are on the rise for retailers, on the basis of cost and convenience.

Customer Retention 277

Customer Retention Fulfillment Social Commerce Supply Chain Management 277

Retail TouchPoints

OCTOBER 23, 2024

For retailers, 3P commerce provides the ability to offer an increased selection of products and helps reduce the risks of managing fulfillment — an issue we saw firsthand with recent supply chain disruptions,” said Lou Keyes, CEO of Rithum in comments shared with Retail TouchPoints.

Consumer 284

Consumer Fulfillment Management Accounting 284

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

Fulfillment 221

Fulfillment Wholesale Shipping Management 221

Inside Retail

MAY 16, 2024

The homewares retailer has tapped Jet Charge to install electric charging and energy management systems for six vehicles at each of the 10 Ikea stores in the country. Ikea will invest $4.5 million to build an electric charging infrastructure for its delivery partner fleet nationwide this year.

Fulfillment 278

Fulfillment Management ATS 278

Inside Retail

JUNE 27, 2024

Retailers are grappling with ever-multiplying channels, and managing disparate touchpoints while trying to create a seamless, excellent omnichannel experience. This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Retail TouchPoints

MARCH 25, 2024

Operational agility is all about efficiently managing your company’s orders, inventories and other operational aspects. Financial control refers to the procedures and policies by which a company monitors and manages its cash flow and revenue. Operational agility. Automation is the key piece here. Financial control. Connectivity.

Shipping 275

Shipping Supply Chain Management Fulfillment Returns 275

Retail TouchPoints

MAY 10, 2024

Getting and managing the right information for your product catalogs is a time-consuming task, and you aren’t 100% sure your data meets the quality standards necessary to keep each sale from becoming a return: accurate, complete and up-to-date. What to Look for in a Data Management Hub A user-friendly interface. Customizable controls.

Management 283

Management Inventory Management Returns Fulfillment 283

Retail TouchPoints

DECEMBER 31, 2024

The number of returns is growing and managing them is critically important to maintaining margins and customer satisfaction. With the growth in ecommerce and higher consumer expectations for convenience, it is essential for retailers to make returns processes as efficient as outbound fulfillment.

Returns 263

Returns Payment Services Shipping Fulfillment 263

Retail TouchPoints

APRIL 18, 2023

He will be tasked with implementing new technologies including a modern ERP platform, a headless ecommerce solution, new finance and operations planning tools and a new product lifecycle management platform.

Finance 321

Finance Fulfillment Planning Management 321

Inside Retail

JUNE 13, 2023

Better still, by using Pack & Send as a third-party partner, retailers can avoid committing capital to structure their entire order fulfilment process – they need only pay for the services used after they are provided. “We Micro-fulfilment options are also available. There are no limits,” says Woodward.

Shipping 246

Shipping Fulfillment Technical Support Inventory Management 246

Retail TouchPoints

JUNE 27, 2024

Hibbett to Use Stores to Fulfill Same-Day Orders Image courtesy Hibbett Fashion retailer Hibbett is now offering same- and next-day delivery via its new partnerships with Walmart GoLocal and Salesforce Commerce Cloud.

Fulfillment 221

Fulfillment Checkout Fashion Apparel 221