Remove Fulfillment Remove Loss Prevention Remove Returns
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Harsh Returns Policies Push Retailers to Plan for New Types of Returns Fraud

Retail TouchPoints

Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies.

Returns 147
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Smash-and-Grab Is Only One Part of a Retailer’s Loss Prevention Story

Retail TouchPoints

Yet despite the growing frequency of ORC, retailers would be remiss to focus their loss prevention efforts solely on these brazen, smash-and-grab scenarios. In fact, according to the 2023 National Retail Security Survey conducted by NRF, Appriss Retail and the Loss Prevention Research Council, 68.8% Similarly, 57.8%

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Turn Your Store Associates into Superheroes with These Four POS Capabilities

Retail TouchPoints

Associates have to be omnichannel fulfillment specialists. the fulfillment scenarios really are endless. And process returns of stuff people don’t want! Follow evolving protocols as they relate to loss prevention. They need to keep track of what’s new, what’s unique to their location and what just went on sale.

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Newmine Helps Retailers Understand and Correct the ‘Why’ of Returns

Retail TouchPoints

Newmine aims to help retailers analyze sales and returns through its Chief Returns Officer platform in order to become better informed about customer actions. The AI- and natural language processing-powered software was designed to determine the root cause of returns upstream, from planning, design and marketing to customer delivery.

Returns 277
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Loss Prevention & Fraud Detection in Retail

Cisco Retail

Most retailers attribute 50-60% of losses to associate actions. Increasingly, Organized Retail Crime (ORC) and Cybercrime rank at the top of the list of Loss Prevention (LP) concerns, along with associate fraud and returns fraud. Shrinkage means the retailer has less physical inventory than their system reflects.

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RIC20 Startup Innovation Labs Showcase 20 Tech Innovators

Retail TouchPoints

Omnichannel Fulfillment: Position Imaging — which enables logistic efficiency with new and advanced tracking technologies used to provide visibility throughout the logistics chain.

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Holiday Store Experience Survey: Consumers Prioritize Safety Over Immersive Shopper Journeys

Retail TouchPoints

Top-line findings from a recent Sensormatic survey reveal that while in-store shopping is expected to rise through the holiday season, what consumers are looking for while they’re there is for retailers to provide insight into product availability and alternative fulfillment offerings.

Consumer 264