Fulfillment Location Returns 
Retail TouchPoints
MARCH 26, 2025
FedEx has introduced FedEx Easy Returns , a box- and label-free returns solution supported by approximately 3,000 brick-and-mortar dropoff locations that include FedEx Office and Kohls stores. In December 2024 , the NRF forecast that total returns for the year would reach $890 billion , up 19.8%
Retail TouchPoints
FEBRUARY 17, 2025
The pressures on retailers to seamlessly fulfill orders across physical stores, online platforms and mobile apps continue to intensify. Reduce Return Volumes Accuracy is essential in order fulfillment, and errors can quickly erode customer trust. Orgill , the worlds largest independently owned hardlines distributor, achieves 99.6%
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Retail TouchPoints
APRIL 23, 2025
Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims. At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies.
Retail TouchPoints
NOVEMBER 18, 2020
Mall operator Simon is launching a program that will allow consumers to quickly drop off returns from approximately two dozen brands at participating locations. More than 300 brands use the platform for online returns, including many that are also retailers in Simon properties.
Retail TouchPoints
MARCH 11, 2021
The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.
Retail TouchPoints
OCTOBER 21, 2024
In 2023, fraudulent returns accounted for a staggering 13.7% of all returns , resulting in $101 billion in losses. One common tactic is receipt fraud, where fraudsters will attempt to return stolen items or items purchased at a discounted price, with an altered or fake receipt. Refund fraud is a significant issue for U.S.
Retail TouchPoints
FEBRUARY 20, 2025
billion investment in omnichannel growth, the furniture retailer is planning seven new Plan and Order Point stores with pickup locations this year; the eighth store, in Santa Monica, Calif., The new Plan and Order Point stores will be located in Cherry Hill, Pa.; and in three California locations, in Thousand Oaks, Ontario and Colma.
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