Retail TouchPoints

FEBRUARY 6, 2024

Inside H&M ’s new store in NYC’s SoHo neighborhood, the fast fashion retailer has nested a shop-in-shop featuring curated secondhand pieces — the brand’s first resale location in North America. To celebrate the debut, beginning Feb.

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Location Shopping Fast Fashion Checkout 272

Retail TouchPoints

NOVEMBER 3, 2021

He noted that Best Buy added ESLs in some locations after COVID forced its stores to close, and that high-performing retailers as a group spend an impressive 843% more on ESLs than other retailers. We’re forecasting 700% growth over the next two years for these second locations with dedicated inventory.”.

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Payment Services Checkout Fulfillment Kiosk 363

Retail Focus

DECEMBER 12, 2024

Located on a site that has remained unused for over 20 years, the operator has a historic opportunity to deliver a highly anticipated project. Located 15 minutes from Riyadh, this 14-square-kilometre urban project draws inspiration from the birthplace of the Kingdom and its historical heritage as a UNESCO World Heritage site.

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Marketing Fashion Retail Marketing Management 265

Retail TouchPoints

JUNE 7, 2021

Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. Retail workers traditionally occupied point-of-sale positions or customer services positions, but now they are central to the success of complex and sophisticated supply chain operations. .

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Fulfillment Point of Sale Consumer Shopping 311

Retail TouchPoints

DECEMBER 26, 2024

For consumers, grocery shopping has become a multi-location event, with shoppers visiting an average of 5.2 stores to cross every item off their lists. This grocery hopping trend has become especially prevalent thanks to consumer-friendly technology like curbside pickup, home delivery and online ordering.

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Grocer Checkout Customer Experience Promotions 251

Retail TouchPoints

FEBRUARY 6, 2023

Implementing new omnichannel technologies at brick-and-mortar locations in particular appears to be a big focus for the year, as retailers look to capitalize on increased footfall to offset smaller basket sizes.

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Planning Payment Services Checkout Fulfillment 288

Retail TouchPoints

MAY 24, 2024

Shopify provides a unified commerce platform designed to enable seamless customer experiences across all channels while centralizing data and operations for multi-location retail businesses. By streamlining and integrating operations, retailers can simplify how they manage large, cross-functional teams and various locations and channels.

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Merchant Services Payment Services Fulfillment Checkout 264

Retail TouchPoints

JULY 21, 2020

At the store level, the funds will go toward: Renovations to nearly one-third of its locations; Expansion of curbside pickup ; Piloting “micro fulfillment centers” within supercenters to speed up fulfillment of pickup and delivery orders ; and Deploying digitization, robotics and Internet of Things (IoT) technologies to make stores smarter.

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Fulfillment Payment Services Beauty and Health Checkout 239

Retail TouchPoints

JANUARY 11, 2021

The ONE RETAIL strategy helped M.Video increase total online sales by 141.2% year-on-year through September 2020, boosting ecommerce’s share of its total sales from 33% in 2019 to 59% during this period. Q3 2020 net sales for all channels climbed 25.3% year-on-year. over the previous month,” said Sokolova.

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Payment Services Location Fulfillment Customer Experience 301

Retail TouchPoints

DECEMBER 17, 2021

GIANT has added frictionless just walk out technology at a grab-and-go convenience store located at its Philadelphia ecommerce fulfillment center. It’s a particularly relevant capability for a location like this, where team members would otherwise need to travel off site to purchase food products.”. It’s that easy.

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Checkout ATS Fulfillment Location 261

Retail TouchPoints

FEBRUARY 15, 2021

But rather than a sign of storefront abandonment, experts are expecting retailers to consolidate their locations, to pare down their real estate portfolio and focus their resources on a couple of choice locations. Although competition in the market will shift, physical store locations will remain a cornerstone of retail operations.

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Fulfillment Checkout Store Layout Consumer 279

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

A centralized database acts as a single source of truth for all business data, allowing retailers to manage information from multiple channels and locations efficiently. A centralized database is a system where all of a company’s data is stored in one location, accessible to all departments and retail locations in real time.

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Inventory Management Location Management Supply Chain Management 111

Retail TouchPoints

AUGUST 21, 2024

Alonement, a term coined to describe the positive, fulfilling experiences one can have while being alone, emphasizes the joy and rejuvenation found in having time for yourself. Many retailers are looking to the benefits of alonement, such as reduced stress and enhanced creativity, to inspire their designs.

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Shopping Kiosk Fulfillment Consumer 279

Retail TouchPoints

JUNE 2, 2023

Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component. We need to make sure it’s seamless.

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Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

OCTOBER 7, 2020

Hudson worked with landlords — airports, commuter hubs and travel destinations — to decide which locations it made sense to reopen based on travel demand. The company is now operating approximately half of its locations. and Canada when the pandemic caught us,” Martin-Consuegra said. We had people who knew what they were doing.

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Payment Services Point of Sale Specialty Retailers Customer Experience 214

Retail TouchPoints

NOVEMBER 11, 2021

Brick-and-mortar locations are still essential parts of the shopper journey, but they need to be reconfigured to accommodate both shopper discovery and functions like flexible store-based fulfillment. 16 from 12:45 to 1:15 p.m. Reimagining and reconfiguring the physical store. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov.

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Merchant Services Payment Services Consumer Beauty and Health 342

Inside Retail

JUNE 28, 2021

Micro-fulfilment centres (MFCs) are the next step in creating a harmonious omni-channel supply chain. Ongoing shifts in the retail landscape, driven by e-commerce, along with changing consumer demands and expectations, are creating an increased need for fast, efficient local fulfilment.

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Grocer Fulfillment Consumer Point of Sale 191

Retail TouchPoints

JULY 8, 2020

Brooks Brothers already has decided to close approximately one-fifth of its roughly 250 locations in North America. Those stores were located in Darien and Westport, Conn.; Approximately 250 Brooks Brothers stores are located outside the U.S. Eight have already been permanently shuttered, according to Business Insider.

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Retail TouchPoints

AUGUST 25, 2020

Non-essential retailers around the world have been devastated by COVID-19, with many experiencing everything from store closures to unprecedented drops in sales. To withstand the crisis, many retailers adopted new and innovative strategies to stay connected with shoppers and ring sales while their brick-and-mortar locations remained closed.

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Payment Services Consumer Fulfillment Store Operations 306

Retail TouchPoints

FEBRUARY 20, 2025

The combination of that loyalty adoption, with the screen, with an understanding what’s in your cart, with the location system, unlocks all these new possibilities around gamification that not only digitize customers in the store but just make the shopping experience so much more fun , said McIntosh.

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Grocer Shopping Consumer Management 191

Retail TouchPoints

JUNE 7, 2022

During Brok’s tenure, Sephora has deployed new technology and services as well as expanding its partnership with Kohl’s : Sephora launched same-day delivery in partnership with Delivery Solutions in November 2021; In February 2022 , Kohl’s and Sephora revealed plans to add 400 Sephora shop-in-shops to reach their goal of 850 locations by 2023; and (..)

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Planning Location Shopping Point of Sale 343

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. The Burton name is on 66 stores in 10. countries and the principality of Andorra, as well as the U.S. It’s really a holistic approach,” she said. “We

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Planning Wholesale Customer Experience Store Operations 317

Retail TouchPoints

FEBRUARY 24, 2021

The retailer was founded in 1986 by Raúl Méndez on Spain’s Gran Canary Island, and now has 145 points of sale throughout Spain, including 125 stores, and operates under the women’s fast-fashion brands Encuentro Moda and Öbu. The handheld readers also are employed for online order fulfillment.

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Fulfillment Point of Sale Fashion Fast Fashion 147

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Increasingly, consumers want to browse and buy with the ease of click, or find products faster using in-store location technologies.

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Payment Services Fulfillment Location Consumer 200

I Vend

OCTOBER 26, 2024

A single view of inventory allows you to flawlessly manage stock across multiple locations – and make decisions based on up to date and accurate information. The best way to achieve inventory visibility is by using powerful inventory management software, integrated with your point-of-sale (POS) system.

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Inventory Management Point of Sale Management Markdowns 52

Retail TouchPoints

JUNE 9, 2022

Later that year, Hudson debuted the Evolve shop-in-shop concept at the company’s Dallas Love Field location, deploying the Amazon One palm recognition technology and offering BOPIS service for duty free shopping. The retailer announced its plans to deploy Amazon ’s Just Walk Out technology in select stores in early 2021.

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Checkout Shopping Location Point of Sale 328

Retail TouchPoints

SEPTEMBER 9, 2020

Fundamental to the lean-and-mean concept is a further and necessary shift toward retail locations as marketing platforms rather than sales vehicles. To survive, retail is being forced to think of itself as destinations to learn and interact, with fulfillment coming in the form of a pickup purchase or home delivery.

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Department Stores Point of Sale Location Marketing 253

Retail TouchPoints

APRIL 20, 2023

The somewhat unlikely locations are eight rapidly growing countries that are currently off of most retailers’ radar: Bangladesh, Egypt, Ethiopia, India, Indonesia, Kenya, Nigeria and the Philippines. There may be a path whereby this point of sale becomes the source for last mile delivery.

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Fulfillment Consumer Marketing Point of Sale 290

Retail TouchPoints

JUNE 1, 2022

Albertsons and Kroger have both integrated Google Maps into their shopping apps; as shoppers drive to the store for pickup, their location is tracked and relayed to the store so that all is staged and ready for arrival. Location, location. Target has even added a last minute “forgot this, please add” functionality to its app.

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Checkout Location Shopping Consumer 299

Retail TouchPoints

JANUARY 10, 2024

The discrepancy may occur due to clerical errors, goods being damaged or lost, or theft from the point of purchase from a supplier to the point of sale.” The drones will even show inventory that looks damaged and empty pallet locations.

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Retail TouchPoints

FEBRUARY 10, 2021

Digital order management and fulfillment. Retail businesses that are weathering the storms caused by the increased shift to ecommerce that began the so-called “ retail apocalypse ” — long before the impacts of COVID-19 further complicated things — have focused on the need for speed and flexibility regarding order fulfillment.

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Payment Services Fulfillment Supply Chain Management Management 173

Inside Retail

SEPTEMBER 23, 2024

The coffee chain increased the number of its stores from nine in 2022 to 24 locations worldwide across 11 countries in North Africa, Europe, the Middle East and Asia. The company focused on renovating a number of locations until the airports and the world slowly opened. “By

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Marketing Boutique Location Point of Sale 130

Retail TouchPoints

DECEMBER 13, 2023

For example, Sorel had an anniversary coming up and they were across Nordstrom locations, but they don’t currently have their own brand in stores anymore. Overall, it means lower overhead and less risk, while gaining the opportunity to test and learn before committing to a permanent location.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 323

Retail TouchPoints

AUGUST 18, 2022

Also known as pay-over-time or pay-in-4 installment plans, BNPL offers consumers the chance to split up the cost of major purchases directly at the point of sale. BNPL fulfills a need that previously wasn’t being met,” said Sharp. Most buy now, pay later offers are interest- and fee-free, unless customers miss a payment.

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Merchant Services Payment Services Consumer Point of Sale 278

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. This misunderstanding of pain points (and how to relieve them) applies at multiple points in the shopper journey.

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Point of Sale Checkout Consumer Promotions 298

Retail TouchPoints

JULY 14, 2020

Riley: We have seen a massive increase in online sales, up 5X. To adjust for this volume, we have changed some fulfillment, shipping and customer service capabilities. We work with the Second Harvest Food Bank in the San Jose area where we are located. We go as a company to make sure families get fed. and Singapore.

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Inside Retail

SEPTEMBER 30, 2024

One of its key early challenges was fulfilling all of its online orders from a Victorian warehouse. Partnering with Shippit allowed Decjuba to implement “ ship from store ” from many store locations. As it grew, it was essential to never lose sight of its mission.

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