Retail TouchPoints

MARCH 27, 2025

Old Navy has partnered with Radar , a solution combining RFID, AI and computer vision technology designed to track and locate in-store inventory in real time and with a high level of accuracy. Old Navy plans to do a phased rollout of the technology following pilots in select stores, part of parent company Gap Inc.

Location 147

Location Fulfillment Planning Management 147

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless.

Payment Services 275

Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

NOVEMBER 22, 2022

The NYC-headquartered Fillogic will support the retailer through ecommerce and store-based fulfillment, reverse logistics and returns, forward-staging of inventory and final-mile delivery. The space will allow the retailer to stage inventory, satisfy merchandise pickup and delivery and fulfill store-based and ecommerce orders.

Fulfillment 288

Fulfillment Payment Services Inventory Management Department Stores 288

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Checking inventory in a local store but not placing an order?

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

JULY 14, 2020

BOPIS Fulfillment Options. How retailers fulfill BOPIS is the hot topic. A contactless way to fulfill BOPIS has become a public health necessity virtually overnight. As stores reopen and begin ramping up to full capacity, retailers will have to decide if they can realistically sustain and scale these fulfillment options.

Fulfillment 305

Fulfillment Payment Services Outdoor Customer Experience 305

Retail TouchPoints

MAY 20, 2024

It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. But the lack of a systematic approach to assortment and order prioritization meant that individual stores were shipping items to too many far-away locations. and Canada in 2023.

Shipping 312

Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

MARCH 5, 2021

Majid Al Futtaim , the exclusive franchisee of French hypermarket chain Carrefour in the United Arab Emirates, has opened a fully automated micro-fulfillment center (MFC) at the Carrefour store in Ibn Battuta Mall in Dubai. Majid Al Futtaim operates 350+ Carrefour locations in 17 countries across the Middle East, Africa, and Asia.

Fulfillment 264

Fulfillment Location Planning Management 264

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

Fulfillment 306

Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

OCTOBER 19, 2021

This trend has already become evident with curbside pickup, which has become one of the fastest-growing models within fulfillment. Despite these issues, curbside pickup allows retailers to maximize all parts of their location, from sidewalk to parking lot. But implementation hasn’t been easy on retailers. Guy Bloch is CEO of Bringg.

Fulfillment 306

Fulfillment Location Checkout Management 306

Retail TouchPoints

SEPTEMBER 2, 2021

To understand why, we have to delve into the evolution of order fulfillment. BOPIS is great but smart people got together and figured out different ways to do online order fulfillment. For all of these new fulfillment types, the same small team that was handling the BOPIS volume is now being asked to handle all of these new orders.

Fulfillment 262

Fulfillment Checkout Shipping Customer Experience 262

Retail TouchPoints

SEPTEMBER 4, 2020

As it turned out, the solution already was in motion: Loblaw had partnered with Takeoff Technologies and was in the process of rolling out a robotic Micro Fulfillment Center (MFC) when COVID-19 reached Canada. This is both in terms of our capacity to accept the increased demand for orders, as well as our ability to fulfill these orders.

Fulfillment 307

Fulfillment Grocer Supermarket Planning 307

Retail TouchPoints

FEBRUARY 3, 2021

D Cloud inventory management platform throughout 162 stores, with the objective of increasing accuracy throughout the supply chain. D Cloud solution also provides the ability to quickly locate web orders in the store to speed up online transactions. “A Scotch & Soda will deploy Nedap’s !D

Management 290

Management Fulfillment Inventory Management Shipping 290

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. in an interview with Retail TouchPoints.

Fulfillment 278

Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

Fulfillment 246

Fulfillment ATS Customer Experience Location 246

Retail Focus

APRIL 30, 2025

Driving forward as a truly global logistics platform for omnichannel brands, fulfilmentcrowd has announced that it is expanding its global footprint with a new fulfilment centre based in Australia. Kemps Creek is a 20,000 square ft fulfilment centre located at the Oakdale South Industrial Estate in Sydney, NSW.

Fulfillment 147

Fulfillment Retail Marketing Shipping Marketing 147

Retail TouchPoints

SEPTEMBER 14, 2021

Amazon is adding 125,000 new warehouse and transportation jobs as it seeks to staff up the 350 fulfillment centers, sortation centers, regional air hubs and delivery stations it has opened this year, 100 of which will open in September alone. Sign-on bonuses of up to $3,000 are also being offered in some locations.

Fulfillment 272

Fulfillment ATS Location Marketing 272

Retail TouchPoints

JUNE 3, 2022

Walmart will open four next-generation fulfillment centers over the next four years as it seeks to reach 95% of the U.S. fulfillment center to create an environment that is more comfortable for associates, has double the storage capacity and can fulfill twice as many orders per day. population with next-day or two-day shipping.

Fulfillment 260

Fulfillment Shipping Location Management 260

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

Fulfillment 264

Fulfillment Jewelry Fashion Management 264

Inside Retail

MARCH 2, 2025

Smart warehousing and automation technologies offer a path forward, enabling local brands to streamline operations, reduce delays, and improve fulfilment speed. Ferags role in fashion retail innovation To remain competitive, Australian fashion brands need scalable fulfilment strategies that support both in-store and e-commerce operations.

Fashion 237

Fashion Fast Fashion Fulfillment Returns 237

Retail TouchPoints

MARCH 16, 2023

Omnichannel fulfillment platform Deposco has launched a supply chain solution designed to orchestrate end-to-end processes — plan, source, order, fulfill and return — across B2B and DTC channels, from a single package to full pallets.

Management 278

Management Fulfillment Planning Returns 278

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. The Bold New Chapter is in part a counterargument to activist investors who have been demanding changes in Macy’s strategies.

Location 278

Location Department Stores Fulfillment Planning 278

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

Management 279

Management Fulfillment Drop-Shipping Employee Engagement 279

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Inside Retail

NOVEMBER 14, 2024

They trust your business to fulfil their purchases on time and in full – and for returns to be convenient. In the intense retail environment, managing inventory effectively is the difference between delighting the customer at those peaks or missing out,” concludes Egglestone.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

AUGUST 15, 2024

For example, an advanced inventory solution has helped the team gain a real-time view of inventory and orders across sales channels so it can optimize the fulfillment experience. Boll & Branch also can now better understand demand by location so it can improve product availability and create more targeted marketing campaigns.

Management 263

Management Target Market Finance Fulfillment 263

Retail TouchPoints

MARCH 18, 2021

Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology. Many in the online grocery industry still operate fulfillment at a very rudimentary technical level.

Fulfillment 246

Fulfillment Grocer Inventory Management Customer Experience 246

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 331

Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

Fulfillment 246

Fulfillment Shopping Shipping Consumer 246

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. We would want to know if that persons location was being spoofed, for example.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

MARCH 26, 2021

Modern Warehouse and Production Management Systems for Product Customization. Thanks to modern warehouse and production management systems, retailers can now satisfy individual customer preferences. Distributed Order Management Technology for a Unified Customer Experience. Store Fulfillment Technology for Flexible Fulfillment.

Customer Experience 312

Customer Experience Fulfillment Customer Retention Shipping 312

Retail TouchPoints

DECEMBER 3, 2024

That’s why it’s of little surprise that on the occasion of its 60 th anniversary, The Paper Store has embarked on a five-year, $60 million brick-and-mortar-oriented expansion that will add 30 to 40 locations to its current 100+ stores and upgrade approximately 30 existing stores. We look at ourselves as the antithesis of online shopping.

Shopping 286

Shopping ATS Visual Merchandising Location 286

Retail TouchPoints

FEBRUARY 14, 2025

store last month , with another five in development and plans to eventually operate 50 locations in the region. In October 2023 Steve Madden completed its acquisition of the privately held womens fashion label Almost Famous , and in June 2022 Steve Madden deployed a new order management system from HotWax Commerce.

Accessories 279

Accessories Department Stores Finance Planning 279

Retail TouchPoints

JANUARY 29, 2021

For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .

Inventory Management 264

Inventory Management Management Payment Services Promotions 264

Retail TouchPoints

SEPTEMBER 26, 2023

Discount ecommerce app Wish has teamed up with parcel pickup and drop-off network Pudo to offer customers click-and-collect options at more than 1,200 locations across the U.S. This partnership amplifies convenience by enabling hassle-free package retrieval from numerous locations,” said Zhang in a statement. “In and Canada.

Location 258

Location Drop-Shipping Shipping Returns 258

Retail Focus

DECEMBER 12, 2024

featured speakers such as Beatrice de Quinsonas Drouas, Director of Research at BPCE Solutions Immobilires; Mathieu de Mallman, Global Head of Retail and Healthcare at AXA IM ALTS; Eric Decouvelaere, Head of EMEA Urban Destinations at CBRE Investors Management; and Romain Muller, Head of Investment Management Retail at Union Investment.

Marketing 264

Marketing Fashion Retail Marketing Management 264

Retail TouchPoints

MARCH 22, 2022

The 107-year-old family-owned chain, which has 48 locations across the Northeast and Mid-Atlantic, has been able to modernize and optimize its dropship program through the migration to Logicbroker, adding much-needed flexibility for its dropship vendors.

Fulfillment 298

Fulfillment Department Stores Shipping Management 298

Retail TouchPoints

OCTOBER 27, 2020

The solution provider also has partnered with Wish to add an additional marketplace integration and has launched Channel Manager, a platform feature designed to help retailers manage their omnichannel sales presence. The platform also aims to help retailers quickly launch progressive web app storefronts within BigCommerce.

Fulfillment 289

Fulfillment Management Location 289