Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

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Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

OCTOBER 19, 2021

This trend has already become evident with curbside pickup, which has become one of the fastest-growing models within fulfillment. Despite these issues, curbside pickup allows retailers to maximize all parts of their location, from sidewalk to parking lot. But implementation hasn’t been easy on retailers. Guy Bloch is CEO of Bringg.

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Fulfillment Location Checkout Management 306

Retail TouchPoints

SEPTEMBER 2, 2021

To understand why, we have to delve into the evolution of order fulfillment. BOPIS is great but smart people got together and figured out different ways to do online order fulfillment. For all of these new fulfillment types, the same small team that was handling the BOPIS volume is now being asked to handle all of these new orders.

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Fulfillment Checkout Shipping Customer Experience 262

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. The Bold New Chapter is in part a counterargument to activist investors who have been demanding changes in Macy’s strategies.

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Location Department Stores Fulfillment Planning 278

Retail TouchPoints

FEBRUARY 3, 2021

D Cloud inventory management platform throughout 162 stores, with the objective of increasing accuracy throughout the supply chain. D Cloud solution also provides the ability to quickly locate web orders in the store to speed up online transactions. “A Scotch & Soda will deploy Nedap’s !D

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Management Fulfillment Inventory Management Shipping 290

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs. in an interview with Retail TouchPoints.

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Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

APRIL 15, 2021

is deploying a new order management system (OMS) as the home décor retailer seeks to offer a more modern omnichannel customer experience and improve in-store fulfillment. The retailer partnered with Manhattan Associates to implement its Manhattan Active Omni OMS to level up its sales, service and fulfillment operations.

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Fulfillment ATS Customer Experience Location 243

Retail TouchPoints

SEPTEMBER 14, 2021

Amazon is adding 125,000 new warehouse and transportation jobs as it seeks to staff up the 350 fulfillment centers, sortation centers, regional air hubs and delivery stations it has opened this year, 100 of which will open in September alone. Sign-on bonuses of up to $3,000 are also being offered in some locations.

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Fulfillment ATS Location Marketing 272

Retail TouchPoints

JUNE 3, 2022

Walmart will open four next-generation fulfillment centers over the next four years as it seeks to reach 95% of the U.S. fulfillment center to create an environment that is more comfortable for associates, has double the storage capacity and can fulfill twice as many orders per day. population with next-day or two-day shipping.

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Fulfillment Shipping Location Management 260

Retail TouchPoints

DECEMBER 4, 2023

To better serve a growing legion of West Coast customers, Tapestry , parent company of brands including Coach and Kate Spade , opened its 788,000-square-foot North Las Vegas Fulfillment Center in November. Tapestry already operates a fulfillment center serving the East Coast located in Jacksonville, Fla.

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Fulfillment Jewelry Fashion Management 264

Retail TouchPoints

MARCH 16, 2023

Omnichannel fulfillment platform Deposco has launched a supply chain solution designed to orchestrate end-to-end processes — plan, source, order, fulfill and return — across B2B and DTC channels, from a single package to full pallets.

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Management Fulfillment Planning Returns 278

Retail TouchPoints

DECEMBER 28, 2022

A growing retail and ecommerce business can turn an efficient process into a multi-step nightmare with inaccurate purchasing, order fulfillment and returns processes. Hence the undeniable need for robust warehouse management technologies that are future-focused and effortlessly scalable. Sophisticated Automation. System Automation.

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Management Fulfillment Drop-Shipping Employee Engagement 279

Retail TouchPoints

OCTOBER 29, 2020

Walmart will test combining store/fulfillment center locations at four existing stores, using them as test beds for new technology, digital tools and physical enhancements. The stores will focus on implementing new tools that can help speed up both customer service and order fulfillment. in a statement.

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Fulfillment Shopping Checkout Apparel 231

Retail TouchPoints

JUNE 2, 2023

Smart retailers are realizing that their increasingly complex omnichannel offerings have made strong supply chain management more important than ever. Another key challenge for Hot Topic’s inventory management system is ensuring its BOPIS options run smoothly even as it fulfills orders across multiple channels.

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Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

AUGUST 15, 2024

For example, an advanced inventory solution has helped the team gain a real-time view of inventory and orders across sales channels so it can optimize the fulfillment experience. Boll & Branch also can now better understand demand by location so it can improve product availability and create more targeted marketing campaigns.

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Management Target Market Finance Fulfillment 263

Retail TouchPoints

MARCH 18, 2021

Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology. Many in the online grocery industry still operate fulfillment at a very rudimentary technical level.

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Fulfillment Grocer Inventory Management Customer Experience 243

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

AUGUST 9, 2023

The idea of transforming malls into “mixed use” gathering spots has become popular, but an aerial view of these complexes provides an interesting perspective on another potential evolutionary path for the mall: as a fulfillment center. “ All those back-of-house loading docks are just perfect for fulfillment.

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Fulfillment Shopping Shipping Consumer 246

Retail TouchPoints

MARCH 26, 2021

Modern Warehouse and Production Management Systems for Product Customization. Thanks to modern warehouse and production management systems, retailers can now satisfy individual customer preferences. Distributed Order Management Technology for a Unified Customer Experience. Store Fulfillment Technology for Flexible Fulfillment.

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Customer Experience Fulfillment Customer Retention Shipping 312

Retail TouchPoints

JUNE 4, 2020

And although store managers and associates will play a crucial role in how the industry moves forward, industry experts affirm that all members of the retail enterprise — from the C-level on down — must prioritize learning and development in order to acquire the skills needed to adapt and evolve in a world affected by COVID-19.

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Management Fulfillment Store Operations Consumer 236

Inside Retail

NOVEMBER 27, 2024

To meet these demands and elevate its fulfilment strategy, Freedom partnered with Shippit , ANZ’s leading commerce delivery platform, and Fluent Commerce’s Distributed Order Management System (OMS), Fluent Order Management. Shippit has allowed us to be more agile in our fulfilment, especially in New Zealand,” said Rich.

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Fulfillment Shipping Inventory Management Customer Experience 130

Retail TouchPoints

JANUARY 29, 2021

For Vietnamese retail management firm Au Chau Fashion and Cosmetic Company (ACFC) , the rapid adoption of online shopping spurred by COVID-19 store closures offered an opportunity to beef up the omnichannel experience across its suite of international brands. .

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Inventory Management Management Payment Services Promotions 264

Retail TouchPoints

MARCH 22, 2022

The 107-year-old family-owned chain, which has 48 locations across the Northeast and Mid-Atlantic, has been able to modernize and optimize its dropship program through the migration to Logicbroker, adding much-needed flexibility for its dropship vendors.

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Fulfillment Department Stores Shipping Management 298

Retail TouchPoints

DECEMBER 29, 2023

Preparing Stock – Forecasting, Big Data and the Right Warehouse Management System While customer service and cultivating brand loyalty through subscription services and loyalty programs are important to generating sales, inventory levels and assessing the balance of supply versus demand is also integral to a successful stream of income.

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Apparel Fulfillment Returns Customer Experience 284

Retail TouchPoints

OCTOBER 27, 2020

The solution provider also has partnered with Wish to add an additional marketplace integration and has launched Channel Manager, a platform feature designed to help retailers manage their omnichannel sales presence. The platform also aims to help retailers quickly launch progressive web app storefronts within BigCommerce.

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Fulfillment Management Location 289

Retail TouchPoints

JANUARY 25, 2022

4) Think Big: Improve supply chain and inventory management. Act small: Add a feature to your website allowing customers to search inventory availability in local store locations. 5) Thing Big: Improve order fulfillment. retail consulting practice at dunnhumby, where she was on the leadership team managing the Macy’s account.

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Management Marketing Customer Experience Inventory Management 264

Retail TouchPoints

DECEMBER 18, 2023

BJ’s Wholesale Club is replacing its legacy order management system with Nextuple OMS Studio, which includes three “Tuples” — each an ordered set of microservices that the retailer can mix and match to create solutions for flexible fulfillment.

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Fulfillment Wholesale Shipping Management 264

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

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Returns Merchant Services Fulfillment Inventory Management 263

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. We love the feedback that says ‘Hey, I was able to do this.

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Fulfillment Shipping Inventory Management Location 306

Retail TouchPoints

JANUARY 27, 2022

The updated Dynamics 365 Intelligent Order Management tool is designed to help brands access new information and capabilities to better fulfill, ship and service customer orders. The solution is expected to launch in the second half of 2022.

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Drop-Shipping Fulfillment Shipping Returns 264

Retail TouchPoints

MAY 15, 2023

Amazon has been overhauling its logistics network to “regionalize” where inventory is located across the U.S. Today, 76% of the products customers order are fulfilled from facilities within their region, Amazon said, and as a result the company said it expects 2023 will be the fastest year yet for customers in terms of delivery speed.

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Fulfillment Inventory Management Shipping Location 278

Retail TouchPoints

MAY 6, 2021

More than one-third of retailers say they are now heavily investing in flexible commerce platforms, where they might use their brick-and-mortar locations as fast-delivery warehouses in competition with the likes of Amazon, IDC says. But many retailers are seeing opportunities in using those locations as micro-fulfillment centers.

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Fulfillment Shrinkage Department Stores Returns 344

Retail TouchPoints

JULY 3, 2023

The brand still appears at festivals and sponsors NBA teams, but that is complemented by strong efforts to support the communities where its stores are located — as well as a strong omnichannel presence. Order Management Upgrades Put Shoppers in Control Flexibility is another important part of operations.

Management 278

Management Payment Services Drop-Shipping Marketing 278

Retail TouchPoints

JANUARY 9, 2023

Inventory and last mile management can be a challenge for any retailer, but they’re particularly complex when you’re a small company whose flagship product is a 37-lb. There are a few Kickstarter fulfillment companies in the industry, but they never handled a project anywhere near this big.

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Fulfillment Shipping Management Location 58

Retail TouchPoints

DECEMBER 5, 2024

They need to keep track of what’s new, what’s unique to their location and what just went on sale. Associates have to be omnichannel fulfillment specialists. Prepping click-and-collect orders, picking and packing ship-from-store orders, managing store-to-store transfers, etc. — the fulfillment scenarios really are endless.

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Payment Services Loss Prevention Fulfillment Shipping 275

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

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Fulfillment Drop-Shipping Supply Chain Management Grocer 298

Retail TouchPoints

OCTOBER 13, 2020

Omnichannel Fulfillment: Position Imaging — which enables logistic efficiency with new and advanced tracking technologies used to provide visibility throughout the logistics chain. Startup Innovation Lab #3, 4-4:30 pm ET, Oct.

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Loss Prevention Merchant Services Fulfillment Returns 283