Retail TouchPoints

FEBRUARY 6, 2025

First Step: Expanding the Online Offering Part of the reason for that low number was the fact that the companys website only featured a subset of products and minimal fulfillment capabilities. One of the key strategic goals was increasing online sales, which had previously accounted for approximately 6% of all sales.

Kiosk 253

Kiosk Fulfillment Customer Experience Planning 253

Retail TouchPoints

JULY 18, 2024

Here are five examples of how associate technology is improving both CX (customer experience) and EX (employee experience): At Pacsun, Unified Store Operations Allow the Retailer to Operate with a Lean Workforce Like many retailers in a tight labor market, Pacsun stores operate with small staffs. “We

Customer Experience 278

Customer Experience Kiosk Shrinkage Shipping 278

Retail TouchPoints

NOVEMBER 3, 2021

This type of ‘cooked for delivery’ service is also happening in brick-and-mortar stores, where a customer could order items from a favorite restaurant at a kiosk that would be ready by the time the customer finished with their shopping trip,” said Buzek.

Payment Services 363

Payment Services Checkout Fulfillment Kiosk 363

Retail TouchPoints

APRIL 18, 2024

Eyebuydirect has made its first foray into physical-world retailing with a 140-square-foot kiosk featuring a pared-down assortment of 400 pairs of glasses. will have dedicated store associates on hand to provide customers with personalized assistance. The branded showcase, located at the Shops at Mission Viejo in Orange County, Calif.,

Location 264

Location Kiosk Returns Shopping 264

Retail TouchPoints

JULY 16, 2020

The lockers can streamline BOPIS fulfillment with store process automation to deliver a more convenient customer experience. Customers can then scan their barcode at the self-serve kiosk and retrieve the order at their convenience.

Kiosk 191

Kiosk Outdoor Fulfillment Customer Experience 191

Retail TouchPoints

FEBRUARY 29, 2024

“One of the biggest trends of the last three years or so has been the growth of microservices to support a single transaction engine, one that supports the [store] POS, mobile POS, the website and even transactional kiosks,” said Sheldon. Part and parcel of that is headless architecture.

Point of Sale 262

Point of Sale Merchant Services Payment Services Checkout 262

Retail TouchPoints

JANUARY 26, 2022

Malls can also deploy digital kiosks for customer service, so people don’t have to wait to talk to a customer service rep. While we haven’t yet seen live mapping and these types of high traffic updates implemented, it would be a big plus that could be accomplished with heat mapping and by analyzing shopper movements.

Outdoor 328

Outdoor Shopping Kiosk Customer Experience 328