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Top 10 Contactless Trends to Watch in 2022

Retail TouchPoints

More Dark Kitchens Over the next five years, QSR chain Wendy’s is planning to add 700 kitchens in converted shipping containers to support delivery. These and other benefits will feed “massive increases in groceries, soft goods and the hospitality sector” for mobile deployments, explained Buzek.

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Walmart+: Amazon Prime Competitor To Launch September 15

Retail TouchPoints

Other perks include fuel discounts at Walmart, Murphy USA and Murphy Express gas stations, and access to proprietary technology such as “Scan & Go,” a mobile app that allows shoppers to scan goods as they pick them up in the store, pay at a self-service kiosk and immediately exit.

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Solutions Designed for Retail Associates Need to Keep the Customer Experience in Mind

Retail TouchPoints

For example, apps with both associate-facing and customer-facing user interfaces [UIs] allow associates to support the customer’s own research and also facilitate transactions, including endless aisle capabilities and ship-from-store.

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4 Ways Ecommerce Returns Will Change in 2022

Retail TouchPoints

Among millennials, Gen X and Baby Boomers, the Post Office was ranked as the number one preferred drop-off location by more respondents to our BOXpoll survey than any other location (including retail stores, UPS Store, FedEx Office, parcel lockers and mall kiosks). As the performance of the USPS came to be lauded over the holidays for 96.5%

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The Future of Shopping: What to Expect in 2032

Retail TouchPoints

Shipping capacity will continue to be constrained, and most packages will be delivered in two to three days to manage costs, but you’ll have easy choices for faster delivery. Drone and same-day delivery will mostly be for retailers that have a local store presence and can deliver directly from those store footprints.

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5 Ways To Rein In Costly Online Returns

Retail TouchPoints

These locations include physical stores that take in returns for other retail brands, as well as office buildings, post offices and shipping company stores, kiosks and more. From a customer perspective, according to research from Optoro , 66% of consumers prefer to bring returns to stores rather than shipping them back.

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How Ikea Australia plans to champion affordability and the shopping experience

Inside Retail

However, international shipping disruptions in the Red Sea and global conflict’s potential impact on oil prices will continue to put pressure on product availability and costs. We take the responsibility as a retailer to maintain our product offer through these times and not pass on these costs to our customers where possible.

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