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“This collaboration results in an enriched suite of logistics and supplychain services, encompassing not just warehousing and inventorymanagement, but also comprehensive transportation and last-mile delivery solutions,” he added.
Having insufficient stock to fulfill demand results in missed sales, causes reputational damage, and sends customers to competitors. Businesses that employ data-led solutions to streamline supplychain efficiency will reap rewards. AI and machine learning will increasingly play a role in supplychainmanagement.
Fulfillment: The battle for speed and convenience Fulfilment is becoming a battleground for customer satisfaction both online and offline. No longer limited to customer-facing or frontline roles, offshoring now extends to IT, finance, merchandise planning, and supplychainmanagement, delivering immediate cost savings.
Customer Experience : Faster order fulfilment, accurate stock availability and improved service drive customer loyalty. Tracking key performance indicators (KPIs) such as inventoryturnover, order accuracy, fulfilment times and customer satisfaction helps assess performance.
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